PEGACPBA73V1 Questions and Answers

Question # 6

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.

To meet this requirement, you design a case with a_______________.

process that routes to the manager

step that routes to the manager

change stage step to allow the employee to route to the manager

stage to route requests to the manager

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Question # 7

A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?

Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.

Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

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