Oracle Engagement Cloud provides tools to add or modify which six types of entities?
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?
Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
You are creating orediting a SmartText entry. Which four options can you insert into the entry?