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1z0-1038-22 Questions and Answers

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1z0-1038-22 Questions and Answers

Question # 6

Which four types are used by incidents queues?

A.

FIFO

B.

Round Robin (Logged In)

C.

LIFO

D.

Quick

E.

Round Robin (All)

F.

Standard

G.

Advanced Routing

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Question # 7

Which four view modes are available in the Report Editor?

A.

Graphical View

B.

Design View

C.

Layout View

D.

Report View

E.

Database View

F.

Data Set View

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Question # 8

An agent tries to open an incident from his or her recent items.

Which three components determine what appears to the agent on opening an incident record?

A.

Configuration settings

B.

Workspace rules

C.

SLAs

D.

Profile functionalpermissions

E.

Profile navigation assignment

F.

Profile workspace assignment

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Question # 9

Which two statements are true about mailboxes?

A.

Techmail isresponsible for pulling emails from single or multiple mailboxes.

B.

Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

C.

The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.

D.

The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

E.

Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

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Question # 10

Which two events can trigger Custom Process Models?

A.

Update

B.

OnSaveComplete

C.

Create

D.

Load

E.

Refresh

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Question # 11

Which three functions are not part of the math group of functions?

A.

lower

B.

to_number

C.

rand

D.

round

E.

power

F.

floor

G.

length

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Question # 12

A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A.

column headings

B.

permissions

C.

schedules

D.

report headings

E.

non-selectable filters

F.

graphs

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Question # 13

Which four view modes are available in the Report Editor?

A.

Database View

B.

Data Set View

C.

Design View

D.

Graphical View

E.

Report View

F.

Layout View

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Question # 14

Which two types of joins are available in analytics?

A.

Intersection

B.

Peripheral

C.

Outer LTD) External

D.

Inner

E.

Internal

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