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 HD0-100 Dumps with Practice Exam Questions Answers

Questions: 116 questions

Last Update: Apr 25, 2024

HDI Certification Exam HD0-100 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

HD0-100 Exam Last Week Results!

20

Customers Passed
HDI HD0-100

86%

Average Score In Real
Exam At Testing Centre

94%

Questions came word by
word from this dump

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HD0-100 Questions and Answers

Question # 1

What are three obstructions to active listening? (Choose three.)

A.

Prior knowledge

B.

Positive reinforcement

C.

Emotional carry-over

D.

Situational constraints

Question # 2

What is a key benefit of a positive work environment?

A.

Diversification of skill sets is minimised

B.

The need for recognition of individual effort is minimised

C.

Rapport among team members is increased

D.

Management involvement is separated from individual involvement

Question # 3

What is a key benefit of purchasing a knowledge database?

A.

It provides comprehensive information on proprietary applications

B.

It is inexpensive to purchase

C.

It provides comprehensive information on commonly used hardware and software

D.

It is inexpensive to update

Question # 4

Which two facts about customer satisfaction are true? (Choose two.)

A.

More customer contacts can be made over the phone than in person

B.

It is more costly to retain a customer than acquire a new one

C.

More customers are lost to poor service than poor product

D.

Customers form opinions about organisations based on contact with a small portion of that organisation

Question # 5

What is a key benefit of using a web site for reference?

A.

It provides searchable topic fields

B.

It provides private access

C.

It is computer-based

D.

It is printable