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 Field-Service-Consultant Dumps with Practice Exam Questions Answers

Questions: 139 questions

Last Update: Jan 27, 2023

Salesforce Certification Exam Field-Service-Consultant has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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Field-Service-Consultant Questions and Answers

Question # 1

An employee at universal container performs the role of a dispatcher and a

technician

How should a consultant configure the field service lightning to support this

behavior?

A.

Create one service resource and assign the relevant permission set license

B.

Create two skills records and assign them to service resources record

C.

Create two service resource and assign them to the employee

D.

Create one service resource and assign the technician and dispatcher role

Question # 2

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.

How can the Dispatcher update the Service Crew to meet those requirements?

A.

Create a new Service Appointment with a different Crew.

B.

Edit the Service Appointment and add a néew Service Resource.

C.

Update the Service Crew on the Service Appointment’s Work Type.

D.

Use the Crew Management tool to add Service Resources to the Crew.

Question # 3

Universal Containers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to

view all of their absence records at once. Which two applications should a Consultant recommend

to meet this requirement? Choose ? answers

A.

Salesforce browser-based application

B.

Salesforce Field Service mobile application

C.

Custom mabile application

D.

Salesforce mobile application

Question # 4

Universal containers plans to deploy field service lightning to 100 external

contractors. There are 75 contractors who need access to work

Orders assets mobile app, and chatter. the remaining 25 contractors are paid a

commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

A.

100 contractors

100 contractors

B.

25 contractors

75 contractors

25 contractors

C.

25 contractors

100 contractors

Question # 5

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

A.

Emergency

B.

High Intensity

C.

Soft Boundaries

D.

Customer First