A line of business has been using a public cloud provider and is now seeking services from the internal IT department. The line of business (LOB) has concerns about service performance and availability. They also want to have a clear and logical description of services, capabilities, and key performance indicators. The organization would like to better understand support responsibilities and warranties.

What should the LOB obtain from the IT department to satisfy concerns?

A company is assessing the cloud maturity of their existing capabilities. Which components should be analyzed to establish the baseline maturity?

What is characteristic of the IT-as-a-Service phase of IT transformation?

A company wants to deploy services in a new cloud infrastructure. A developer is helping the company design these services and has called upon a cloud automation engineer to help address some issues.

What issues does the developer hope to address?

A large IT organization has committed to transition to ITaaS. What changes would need to happen in the IT organization to adopt this model?

You are architecting a new cloud application for your company. You have been tasked to determine the impact of the company’s required governance directives across the full lifecycle. What governance element should your apply during the build of the service?

A company has an on-demand self-service portal. What is the most likely sequence of events in the service catalog when an IaaS service is provisioned?

A financial organization recently deployed a private cloud. They also are planning to use public cloud services to meet their business application demands. They need to implement a measured services and chargeback methodology.

Based on best practices, which solution provides accurate and transparent reporting to the consumer?

A company wishes to transform to using cloud services. They have a good understanding of Service Oriented Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them through the full ITaaS implementation.

As their cloud architect consultant, you need to take them to the next level in the service orientation maturity model. What is the next level?

A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.

What impact would this type of structure have on customer satisfaction?

When should risk be mitigated as part of the governance process?