A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following could the user do to most likely resolve the issue?
A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?
A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?
Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?
Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?
Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).
A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines. Which of the following is the administrator referring to?
An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?
The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?
A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?
Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?
A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?
A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?
A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?
A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?
Which of the following operating systems was the app file type designed to run under as an application file bundle?
A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?
A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?
A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?
A user is experiencing the following issues with Bluetooth on a smartphone:
•The user cannot hear any sound from a speaker paired with the smartphone.
•The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.
A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?
Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?
A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:
"This site cannot be reached."
A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?
A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?
Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?
A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:
IPv4 Address............ 192.168.0.74
Subnet Mask.............255.255.255.255
Default Gateway......... 192.168.0.1
Which of the following is most likely the reason for the issue?
A technician is troubleshooting a PC that will not run Windows Defender. Windows Defender has been disabled, and no other antivirus is installed on the PC. Which of the following would have caused this issue?
A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?
Copy the program file to a USB drive and install.
A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?
Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?
When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?
A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?
A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?
A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?
A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?
A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?
A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next?
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?
Restart the phone.
A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?
Which of the following are mobile operating systems used on smartphones? (Select two).
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
A user is unable to see the devices that are present on the network after changing some network settings in the Control Panel. Which of the following settings did the user change on the Windows 10 computer?
The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?
A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?
A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?
Which of the following operating systems is most commonly used in embedded systems?
A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?
Place the customer on hold until the customer calms down.
A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?
Which of the following is used to ensure users have the appropriate level of access to perform their job functions?
Which of the following could be used to implement secure physical access to a data center?
A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?
A salesperson's computer is unable to print any orders on a local printer that is connected to the computer Which of the following tools should the salesperson use to restart the print spooler?
A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?
A client’s device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Select two.)
Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?
A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication while on site?
During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?
A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:
The Audio Driver is not running.
Which of the following will MOST likely resolve the issue?
Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?
A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?
Which of the following is the best reason for sandbox testing in change management?
To evaluate the change before deployment
A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?
Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).
When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?
Connect to the company's Wi-Fi network.
A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).
Which of the following documents in criminal proceedings must be updated every time a piece of evidence is touched or transferred in order for the evidence to be considered valid?
When a user is browsing a website on a smartphone, a pop-up appears. The pop-up states that the system has been breached and directs the user to an application to resolve the breach. Which of the following should the user do?
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?
The following error is displayed on a user's computer screen:
No operating system found
Which of the following is the first troubleshooting step a technician should complete?
A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).
During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:
A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?
A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?
Which of the following is the MOST basic version of Windows that includes BitLocker?
A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?
A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?
Which of the following change management documents includes how to uninstall a patch?
An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?
A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?
A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?
The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?
A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?
A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?
As a corporate technician, you are asked to evaluate several suspect email messages on
a client's computer. Corporate policy requires he following:
. All phishing attempts must be reported.
. Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the
following within the email:
. Classify the emails
. Identify suspicious items, if applicable, in each email
. Select the appropriate resolution
A computer is restarting automatically and displaying the following error message: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete)." Which of the following should the technician do first to diagnose the issue?
Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?
.exe
A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?
Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?
A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?
A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?
A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?
A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?
A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?
A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?
A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?
A technician is replacing the rack mount UPS. Which of the following should the technician consider?
A technician is configuring a specific NTP server for all company-issued laptops. These Windows 10 machines are not joined to an Active Directory domain. Which of the following setting areas would be used for this adjustment?
Users report that a network printer intermittently goes offline during the day. Which of the following commands should the technician use to confirm whether the printer has connectivity issues?
A proxy server is required for internet access from a corporate network. Which of the following should a technician perform to manually configure a Windows 10 device for internet access?
A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall. Which of the following IP address settings should a technician change to resolve this issue?
Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers. Which of the following best describes this issue?
A technician is an administrator on a messaging application for a private work group of mixed departments. One of the technician’s colleagues discloses to the group that their employer recently suffered a major security breach and shared details about the breach to the group Which of the following should the technician do first7
A user needs to test several software replacement possibilities. Part of the process involves installing the different software options on a corporate-imaged sandboxed PC. Which of the following is the best option to allow the user to install the required software?
A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business7
A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?
A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?
A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?
A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?
Static entry
A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?
A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?
Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?
A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?
A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?
A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?
A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?
A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?
A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?
A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?
A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?
An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?
A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location. Which of the following should the technician do first?
A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?
A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?
A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?
A company was recently attacked by ransomware. The IT department has remediated the threat and determined that the attack method used was email. Which of the following is the most effective way to prevent this issue from reoccurring?
A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?
A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?
Which of the following Linux commands would help to identify which directory the user is currently operating in?
Which of the following languages is used for scripting the creation of Active Directory accounts?
A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?
An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the
technician perform to fix the issue?
A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?
The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?
A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?
After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?
A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).
A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering attacks is the user experiencing?
A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?
A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?
A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:
crypt32.d11 is missing not found
Which of the following should the technician attempt FIRST?
A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?
A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?
A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?
A user receives the following error while attempting to boot a computer.
BOOTMGR is missing
press Ctrl+Alt+Del to restart
Which of the following should a desktop engineer attempt FIRST to address this issue?
A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?
A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).
A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?
A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?
Which of the following editions of Windows 10 requires reactivation every 180 days?
A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?
A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?
Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?
A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?
A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?
Which of the following ensures proprietary information on a lost or stolen mobile device cannot be accessed while the device is offline?
Which of the following often uses an SMS or third-party application as a secondary method to access a system?
Which of the following is MOST likely used to run .vbs files on Windows devices?
Which of the following best describes when to use the YUM command in Linux?
A systems administrator notices that a server on the company network has extremely high CPU utilization. Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?
A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?
Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?
Which of the following Is used to identify potential issues with a proposed change poor lo implementation?
A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?
A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?
A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)
A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?
A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?
A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?
A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?
A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?
A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the
computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?
A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?
A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?
A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes. Which of the following should the technician use to mitigate this issue?
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?
A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?
A developer installed a new software package that has stopped all file server access. Which of the following change management practices should have been followed?
A technician needs to configure a backup solution that will have the least additional expenses and impact on users. Which of the following steps should the technician complete? (Select two.)
Which of the following types of malicious software is most likely to demand payments in cryptocurrency?
A company’s help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
A technician ran the following command on a user's workstation:
net use G: \\server1\team\documents /persistent:yes
Which of the following did the technician set up by running this command?
An administrator's change was approved by the change management review board. Which of the following should the administrator do next?
Several computers have been infected with malware, causing the company network to slow down and sensitive company information to be lost. The IT department installs new antivirus software to remove the malware and needs to decide the best method to prevent future malware infections. Which of the following methods would be the most effective?
A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?
A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?
A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?
A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?
A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?
Which of the following is a data security standard for protecting credit cards?
A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?
A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?
A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?
A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?
Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).
A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?
A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a
button labeled Accept Which of the following agreements IS MOST likely in use?
A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?