A technician is troubleshooting Internet connectivity issues at a small office. The office is using standard

wireless access points, and all clients are connected wirelessly. When troubleshooting one of the clients, the technician notices the IP address is 169.254.0.23. Which of the following is MOST likely the cause of the issues?

Which of the following devices would allow users to capture their health statistics while at the gym?

An organization has approximately 70 computers on site and a mix of staff that includes designers and architects. The organization uses programs that are heavy on graphic- and process-intensive applications that require high

network bandwidth. A technician needs to design and configure a client -side virtualization solution that best addresses the organization's requirements. Which of the following are required to allow client-side virtualization in this

scenario? (Select TWO).

A technician is installing VoIP phones. Which of the following extra cables would the technician MOST likely bring to the site to complete the connections?

A technician is working on a PC that randomly crashes The PC is configured with multiple RAM modules, and the technician determines the RAM is causing the crashes Which of the following is the BEST way to solve the issue while minimizing the cost of repair?

A technician is upgrading the storage on an Android tablet. The technician installs a new microSD card, but the tablet does not show any additional storage is available for use. Which of the following is the MOST likely cause of the unavailable storage?

A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up. Which

of the following is the NEXT step the technician should take to diagnose the issue?

A new loT device was physically installed but the user has been unable to set it up from a smartphone Other loT devices can be managed on the network via a smartphone A technician notices the following services are disabled

• NFC

• Mobile data

• Location services

• Bluetooth

• Mobile hotspot

• Paver-save mode

• Printing

• Airplane mode

which of the following should the technician do to allow the user to complete the setup process?

A computer has a static address configured and is able to connect to resources on the same VlAN but is unable to access resources on other VLANs Which of the following should be configured to allow this communication?

A technician for a cable provider is setting up high-speed Internet service at a residential customer's home. The type of cabling the technician will use to connect from the outside pole into the customer's home is MOST likely:

Ann. a user, calls the help desk to request a Windows 10 VM on her workstation to test a third-party application. Ann is concerned about system instability, since the application is resource intensive and requires a minimum of 8GB of RAM, two processor cores, and 250GB of HDD space. Ann's machine currently has 32GB of RAM. an eight-core processor, and a 2TB HDD. Which of the following BEST describes a system configuration that will ensure both VM and host system stability?

A development team is assigned to use Mac OS computers but will require the Windows OS for additional software testing. Which of the following would be the EASIEST and MOST effective way to run both operating systems at the same time?

Which of the following network types is used to provide network connectivity between remote branch offices?

A technician is setting up a networked printer in a SOHO Several users will frequently submit multipage reports, and the printer will use its own integrated print server for managing jobs. Which of the following should be configured to BEST keep the pages sorted?

A technician performed a clean install of Windows 7 on a gaming laptop. The system boots into Windows, and the desktop performance is good. However, the laptop user states game performance is highly unsatisfactory because all games are operating at less than 20fps. Which of the following is the MOST likely cause of this behavior?

Which of the following should a technician verify before purchasing a PSU for use in a computer with a high-end graphics card?

An administrator notices the RAID 5 array is reporting a degraded health message. It contains three HDDs. A technician replaces the faulty HDD with a new one. but users then report access to the fileshare is not as fast as it used to be. Which of the following is MOST likely preventing the RAID array from operating optimally?

Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?

Which of the following is a common use for NAT?

Which of the following servers provides access to user data over a LAN?

A technician starts a recently built desktop PC for the first lime, and the fans power on. However, the PC does not POST, and nothing displays on the monitor. Which of the following should the technician do NEXT to troubleshoot the issue?

A network administrator is deploying virtualization software to several desktop computers Some of the Installations fall because a processor function Is disabled In the computer's BIOS. Which of the following functions should be turned on for the installation to succeed?

Which of the following can be used to connect multiple devices within a network without broadcasting to every network port?

A technician Is Implementing a solution that will allow a new vendor to manage some network-connected machines remotely. The vendor Mo needs access to files on an Internal file server. The only way the vendor will access the corporate network is through a single external-facing machine. Which of the following should the technician perform to complete the solution?

An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised.

Which of the following will BEST mitigate this issue?

A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.

Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity. Which of the following should the technician do FIRST?

A user’s laptop is making a loud clicking noise, and the battery life is shorter than expected. Which of the following storage options would a technician MOST likely install to address the user's issues?

A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.

Which of the following will not allow the server to recognize all of the memory installed at the same time?

Some users are unable to access the Internet form their workstations. A technician runs the ipconfig command on one of the workstations and sees the following:

The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below. Which of the following is the MOST likely cause of the Internet connectivity issue in the office?

A technician is troubleshooting an issue with a thin client. The thin client powers on successfully, but the operating system never loads. Which of the following will MOST likely fix the issue?

A new application server was installed on the network, but users are only able to connect to it by IP address instead of hostname. Which of the following server types needs to be configured?

A user reports that a printer has not been not printing all colors. The printer recently started completing print jobs, but the pages are blank. Which of the following is MOST likely the issue?

A user reports a corporate computer, which was recently moved, can no longer print to the default printer. A technician verifies all the cables are connected, power cycles the printer, and restarts the PC but still cannot print to the default printer. The technician notices an identical printer in Devices and Printers that ends with (copy1). The (copyl) printer prints without issue. Which of the following MOST likely caused the issue when the computer was moved?

Which of the following connectors will work with a 9-pin null modem adapter?

In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.

Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.

INSTRUCTIONS

Using the available tools, resolve the connectivity issues.

After troubleshooting the issue, verify a successful connection.

If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.

A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error.

Which of the following is the MOST probable cause of the error?

An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

Which of the following cloud computing concepts allows scalable services to be provided to the client?

A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently. Which of the following next steps will MOST likely resolve the issue? (Select two.)

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?

The touch-screen feature on a Windows device has stopped working.

Which of the following should the technician check FIRST?

Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?

A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen. Which of the following should the technician check?

A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime. Which of the following is the BEST type of memory module to purchase?

Multiple users report that the network printer, which is connected through the print server, is not printing.

Which of the following should a technician do FIRST to remedy this situation?

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

A user connects to a wireless network but cannot access the Internet. A technician investigates the issue and gathers the following data from a mobile device;

SSID: Wireless1

Type: Infrastructure k

Frequency: 5GHz

Mode: 802.11 n

Security: WPA2

Password: 843000261

Signal strength: -48dB

SNR; 38dB

IP address: 169.254.1.12

Subnet mask: 255255.00

Which of the following is the MOST likely cause of the issue?

Joe. a user, would like to share an internet connection with his roommates, but he wants to ensure access to Ms data is protected. Which of the following is the BEST solution?

An end user is building a small home media server. The user wants to be able to add and remove hard drives without powering down the server.

Which of the following should be enabled to allow for this?

A user's workstation no longer boots A technician arrives and confirms the workstation will not boot, and while troubleshooting notices a burning smell coming from the chassis of the workstation The technician replaces the power cable and tries to boot again, but the smell returns and the machine does not boot Which of the following components MOST likely needs to be replaced?

A SOHO wants to reduce printing costs. Which of the following forced configurations would BEST accomplish this goal?

A technician set up a shared printer on the company network for company users to print. The technician also set up a user to print from outside the company through the native cloud printing software. The technician ensures the network is set up to pass the traffic without error. However, when printing a test page, the user received the following error message: Printer unavailable. Which of the following should the technician do to stop the error message?

A technician has been asked to find a productivity application that will store data in a single-tenant environment Which of the following cloud models should the technician recommend?

A technician needs to set up a desktop so a programmer can write applications for mobile operating systems. This will require the installation of:

An administrator connects to the company’s cloud account and builds a server that is hosted in the cloud. The server will be used as a confidential database server for one of the company’s core applications. The administrator is responsible for patching and updating the server OS. Which of the following cloud models is this an example of?

A laptop is overheating A technician checks that the laptop is clean and free from dust buildup Which of the following should the technician check NEXT?

Which of the following cable types would MOST likely be used for a gigabit Ethernet connection on a desktop?

Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her for configuration information. Additionally, Ann knows that her neighbors have wireless network and wants to ensure that her network has the least likelihood of interfering with the other networks. Ann has provided you with the following information.

Wireless Name: Library

New Router Password: Secure$1

INSTRUCTIONS

Instructions: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button. When you have completed the simulation, please, select the Done button to submit.

A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. Which of the following is MOST likely cause of the errors?

A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?

A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

A network administrator would like to increase network bandwidth to iGbps between two office buildings that are 0.5mi (805m) apart. Which of the following would be the BEST solution?

Which of the following ports would allow for the remote management of network devices using community strings? (Select TWO).

A user brings a Windows laptop into the office and connects it to a wireless network. Upon connecting to the network, the user is prompted to select whether the network is a home, work, or public network. The user selects the work profile and is able to access the Internet but cannot access office network resources.

Which of the following is the MOST likely cause of the problem?

Which of the following devices is used to implement network security policies for an environment?

A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?

A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network.

Which of the following should the company place within its network to BEST protect its users?

Ann, a customer, purchased a pedometer and created an account on the manufacturer's website to keep track of her progress. Which of the following technologies will Ann MOST likely use to connect the pedometer to her desktop lo transfer her information to the website?

A technician is upgrading a user’s smartphone and wants to move all of the applications and contact information quickly to the new device.

Which of the following connection types would work BEST to do this?

Joe a technician is dispatched to troubleshoot a server that will not boot. The server console states no boot device can be found Joe reboots the server with the same result. He then attempts to repair the master boot record and boot sector with no results. Joe realizes the server is set up in a RAID 0 configuration and is certain there is a bad hard drive. Which of the following should Joe do to get the server to boot right away?

A technician configures a new printer to be accessible via a print server After setting up the printer on a Windows client machine, the printer prints normally However, after setting up the printer on a macOS client machine, the printer only prints garbled text Which of the following should the technician do to resolve this issue?

A user wants to do weekly full-system backups on a laptop while minimizing the time required to perform the task. Which of the following would be BEST to use?

A laser printer feeds multiple pages through at the same time. Some of the pages have poor image quality, and

many of the pages have toner that is easily smeared on the finished page. Which of the following should a

technician order to fix the issues with the printer?

A user is not receiving emails on a laptop. A technician is able to send emails using the local client, however no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently. Which of the following is MOST likely causing the program?

A user needs to expand the functionality of a laptop to Include additional sound, Ethernet, display, and USB ports. Which of the following connection types would support this?

A laser printer in a SOHO is experiencing frequent jams. The printer has been reliable in the past After installing a maintenance kit. the issue persists Which of the following is the MOST likely cause of the

Which of the following allows several VMs to run on a single host?

Ann. an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue. Which of the following will MOST likely resolve the current issue with the shortest amount of downtime?

Which of the following cable types should be used to connect a cable modem to a SOHO router?

A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.

Which of the following server types should the technician log in to in order to resolve the problem?

A company recently upgraded its network and now wants to repurpose the old workstations. The company has determined the hardware in the workstations is sufficient for processing data, but the workstations are bottlenecked by network speed.

Which of the following would be the MOST cost-efficient solution to mitigate the slow network speeds?

Which of the following server roles would be used to host mapped drives on a corporate network?

Which of the following connectors would be used to connect the cable leading to the power supply to an IDE hard disk drive?

A user received the following error message while trying to access a shared drive: Network Path was Not Found. Which of the following should be performed to resolve the issue? (Select TWO).

Which of the following is a type of reversible connector?

A technician is building a SOHO server that will be used to run a business-critical application for a small business.

Which of the following RAM types should the technician install?

A customer wants to purchase a single device that can route traffic, perform firewall and forwarding functions, and inspect incoming packets for malicious software. Which of the following should a technician recommend?

Which of the following network servers will distribute the network settings to a workstation and also resolve hostnames to IP addresses? (Select TWO).

A user's monitor is not displaying video. A technician checks the power to the monitor and sees the power light is lit. Which of the following should the technician do NEXT?

Which of the following is the PRIMARY security concern with virtual machine escape?

Which of the following cloud models places all responsibility for operating system and application maintenance on the customer?

Ann, a user, recently dropped her laptop. Since then, an error message stating the HDD is failing has been displaying on screen. Ann brings the device in for repair and tells the technician she does not have a recent backup of her data. The technician determines a replacement HDD is necessary. Additionally. Ann wants to upgrade the OS and the RAM. Which of the following should the technician perform BEFORE replacing any parts on the laptop? (Select TWO).

A developer is creating a new web application but does not want to be responsible for server or infrastructure maintenance Which of the following cloud models is MOST likely to be used by the developer?

Which of the following wireless networking protocols will broadcast at SGHz frequencies?

Ann, a help desk technician, receives a ticket stating a users new laptop is unable to connect to the company's wireless network, and the user cannot see any available wireless networks. Which of the following is MOST likely the issue with the users connectivity?

A user reports a complete loss of data. A technician determines the data was stored on an external drive, and the drive light is working properly. Which of the following steps should the technician perform NEXT?

A potential customer of cloud sewers needs the ability to ramp up computing resources quickly during traffic spikes. Which of the following features is MOST pertinent to providing this business need?

Which of the following would be MOST likely to supply power at 115V?

A network technician needs to run a Cat 6 cable to a patch panel in the wiring closet. The cable has already been cut to length and twisted pairs are exposed Which of the following tools should the technician use to complete the task?

A technician just installed and configured a replacement desktop at the front desk of an office After installing the manufacturer's universal print driver for a laser multifunction printer, the technician notices the test print yields a page full of garbled characters The technician power cycles the printer and the desktop, but the issue remains The desktop is able to print to a color inkjet in another part of the office with no issues Which of the following should the technician attempt to resolve the issue?

Which of the following server types should be used to process outside authentication requests?

A technician needs to purchase the maximum amount of RAM for a virtualization server. The server has two processors, and it has eight slots per processor with a maximum capacity of 128GB of quadchannel memory. Which of the following is the BEST option for the technician to purchase?

A Chief Executive Officer (CEO) asks a technician to recommend a hosted model that will allow the company to use existing hardware until its end of life and expand the internal/external footprint. Which of the following models will the technician MOST likely recommend to the CEO?

A user brings in an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?