A user reports a complete loss of data. A technician determines the data was stored on an external drive, and the drive light is working properly. Which of the following steps should the technician perform NEXT?
A technician is troubleshooting a DLP projector that is connected to a PC. The projector accepts and displays a video signal, but the output image is covered with white dots. Which of the following actions will MOST likely resolve the issue?
A Decrease the video card refresh rate.
B. Change the projector's resolution.
C. Replace the projector or imaging system.
D. Remove dust from the projector's lens.
A user wants to access email and file synchronization applications on a mobile device using the same credentials Which of the following will allow the user to use the same login and password?
A technician receives a call from a user regarding a message fat has appeared on several office computers The message states the computers have been encrypted and require payment to recover the data First, the technician instructs the user to disconnect the computers from the network The technician then troubleshoots the issue by identifying the problem and developing a theory about what happened Which of the following steps of the troubleshooting process should the technician complete NEXT?
A technician is troubleshooting a PC that will not boot. The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor. The technician opens the case and notices several capacitors appear swollen. Which of the following is the MOST likely reason why the PC will not boot?
A technician is replacing the monitor on a PC. The new monitor has the same screen resolution as the previous one, but it is a different model. When the new monitor is turned on, the icons are displayed very largely. Which of the following should the technician do FIRST to troubleshoot issue.?
A technician is creating multiple guest OS machines for a lab that will be used for development purposes in an isolated environment. Which of the following must be configured FIRST the environment?
A technician is replacing the LCD panel In a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?
An application is not responding on a user's workstation. After doing some research, a technician determines the drive is out of space. Which of the following should the technician do NEXT?
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
Which of the following monitors and provides services such as software deployment and health monitoring to client machines?
A branch office replace a very desktop in its conference room with a machine. After the technician connected the new machine, images on the projector appeared to have no blue hues. Adjusting the lay of the display cable to the project corrected the image slightly, but the cable had to be held in an awkward position for the image to be stable. Which of the following will MOST likely resolve issue?
A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to
identify which cable comes from the board room. However, none of the network connections in the network room are labeled.
Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)
Which of the following wireless standards provides the HIGHEST bandwidth?
Which of the following IP addressing types is MOST likely to use an IP address starting with 169.254?
Which of the following is a common use tor NAT?
A sales executive’s personal laptop occasionally freezes while checking email.
Which of the following should a technician do FIRST?
A technician is conﬁguring a new IAN for a client. The technician deploys a DHCP sewer with the following settings
Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?
A technician is installing a pair of 7.2K rpm hard drives into a NAS unit. Which of the following will provide the HIGHEST levels of performance for the setup?
A technician is building a new workstation for power plant control. To minimize the possibility of driver conflicts causing downtime, the technician wants to avoid options that use a storage controller; instead, the technician wants the storage to connect directly to the PCIe bus. Which of the following storage options would BEST meet this requirement?
As part of a wireless network upgrade, a home user replaced an older 802.11g WAP with one that only works on 802.11ac. Consequently, many network devices can no longer connect. Which of the following is the MOST likely reason?
A technician receives reports of a website that is returning errors when accessed. A programmer pushed a new version of code to the site the night before. Which of the following steps should the technician take FIRST?
A network technician is troubleshooting Internet connectivity issues on a customer's wired network. All PCs at the site are able to connect to local resources but not the Internet. The technician
suspects the customer's router may have failed during a recent power outage. To verify this assumption, the technician should connect a laptop to:
A company has decided to use Windows thin clients for operations. Which of the following must be done to allow changes to the computers' OS and applications?
A customer works from home and uses business applications on a basic workstation. The customer wants to
turn the workstation into a gaming workstation. Which of the following components would need to be installed to
accomplish this task?
Which of the following connectors will work with a 9-pin null modem adapter?
A user reports that a small part of a laptop’s screen displays black instead of the appropriate color. A
technician changes the display settings on the user’s laptop and then runs onboard diagnostics; however, the issue is still not resolved. Which of the following should the technician perform NEXT?
A technician is setting up a networked printer in a SOHO Several users will frequently submit multipage reports, and the printer will use its own integrated print server for managing jobs. Which of the following should be configured to BEST keep the pages sorted?
A technician is upgrading the storage on an Android tablet. The technician installs a new microSD card, but the tablet does not show any additional storage is available for use. Which of the following is the MOST likely cause of the unavailable storage?
Multiple independent software developers share the same cloud Infrastructure lot hosting then healthcare applications. Which of the following cloud types BEST describes the model in use?
A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Select TWO)
A user reports paper output from a printer has toner that is not sticking to the page. The output smears when it is touched. A technician notes the appropriate paper is being used. The toner appears to be low but is a supported OEM cartridge. Which of the following would MOST likely fix this issue?
Which of the following allows for the BEST cellular data connections under optimal conditions?
A computer has a static address configured and is able to connect to resources on the same VlAN but is unable to access resources on other VLANs Which of the following should be configured to allow this communication?
Which of the following offers the longest battery life and has a screen designed specifically for use in direct sunlight?
A user contacts the help desk to report the Internet is not working. Which of the following steps should the
technician take NEXT?
Which of the following channels would MOST likely be used by a 2.4GHz WAP to reduce the possibility of a channel overlap issue? (Select TWO),
A user reports a corporate computer, which was recently moved, can no longer print to the default printer. A technician verifies all the cables are connected, power cycles the printer, and restarts the PC but still cannot print to the default printer. The technician notices an identical printer in Devices and Printers that ends with (copy1). The (copyl) printer prints without issue. Which of the following MOST likely caused the issue when the computer was moved?
A technician is building a new PC and needs to install RAM. The motherboard has four slots, which are
grouped in pairs. Which of the following types of RAM would be MOST appropriate?
A SOHO wireless network must be configured to allow IoT devices on the network. Which of the following
settings MOST likely needs to be configured?
A user's smartphone is having issues with connectivity in certain areas of the city A fellow coworker has the same phone and carrier but reports no issues in these same areas Which of the following should a technician try FIRST?
Which of the following devices allows administrators to prioritize network traffic based on the protocol type?
Which of the following server roles would be used to host mapped drives on a corporate network?
A research and development department is upgrading a desktop application for its engineers. The files and data are stored on the server and checked out. Design work is performed on the desktop and then checked back in to the server. Which of the following types of applications is this an example of?
The OS on a user's computer will not load. The day before, the user received a BSOD a couple of times that contained S.MAR.T. errors, and the computer was performing very slowly. Which of the following is the MOST likely cause of the issue?
UESTION NO: 619
A user is building a VM that will house a database that stores sensitive information. The database will also include a large number of CAD drawings. Which of the following is MOST important when building the VM?
A user cannot connect a mobile device to the Internet via WiFi when at home, but WiFi on the mobile device works fine when the user is at the office. The user recently installed a new router at home and used the same SSID from the old router to set up the new router. Which of the following MOST likely describes the issue with the device?
The engineering department has requested a new laptop with an Intel i7 Quad-Core and 32GB of RAM. Which of the following are the correct type of RAM and the form factor for this laptop?
Which of the following special function keys is MOST likely to be used when configuring a laptop for a presentation?
A company requires the ability to control, optimize, and report user network storage automatically. Which of the following cloud concepts can achieve this?
Cloud computing systems control and optimize resource use by an abstract metering capability appropriate to the type of service used, such as storage, processing power, network bandwidth, or number of and active user accounts. Resource usage can be monitored, controlled, and reported, providing transparency for both the provider and consumer of the utilized service.
A technician is troubleshooting a high-speed thermal shipping label printer that prints on the left side of the label instead of the right side. Which of the following should the technician check FIRST?
A high-end workstation is operating as expected, but two of the four SATA drives are displaying solid fault lights Which of the following is the MOST likely reason for this issue?
Which of the following cloud computing technologies is used by enterprises to give employees access to individual Windows-based line-of-business applications on tablets, phones thin clients and other devices?
A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector Which of the following should the user do NEXT?
Joe, a user, provides the requirements for a new gaming PC to the assigned technician. Joe wants the PC to have high-quality graphics, audio/video, and storage. In addition, the PC must be able to:
Which of the following will BEST meet these requirements? (Choose two.)
Which of the following is the PRIMARY security concern with virtual machine escape?
Which of the following ports on a firewall would a technician need to open to allow a user to log in to the system remotely via RDP?
A technician is troubleshooting a PC that will not boot The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor The technician opens the case and notices several capacitors appear swollen Which of the following is the MOST Likely reason why the PC will not boot?
A company wants to purchase new equipment for its help desk team. Team members work in a 24/7 environment and share desks with coworkers from other shifts. The company already has dual monitors set up on
each desk but decides replacing the existing desktops with laptops would be the best business decision to support the mobility needs.
Which of the following laptop features or accessories would be BEST suited for this business environment?
A developer reposts a recurring computer issue while compiling a program. The computer works at first, but it locks up during the compilation process. An immediate reboot does not resolve the issue. Which of the following procedures will MOST likely solve the problem?
Ann, a user, lost her mobile phone while traveling and discovered she did not have a backup of the flies on the phone After obtaining a new phone, Ann wants to ensure she has a backup of her phone In case she loses It again. Which of the following is the BEST protection against the loss of phone data?
A user reports trouble with the network connection on a workstation. The user was initially able to receive emails but received an error when trying to send messages. The user is able to authenticate to the domain successfully and can see data in the network shares. Which of the following should the user perform FIRST when trying to resolve this issue?
Which of the following is the minimum category cable that supports 1000Mbps speed?
A technician Is troubleshooting a corporate Windows PC that has a distorted image on the monitor. The user states the PC was working fine yesterday. Other computers are having the same Issue. Which of the following should the technician do FIRST?
A technician is installing virtualization software on the company developer’s desktop. The developer will need to run several VMs simultaneously. The system is loaded with the Windows 10 OS and has the following
* i5 quad-core processor
* 4GB of RAM
* 256GB SSD
Which of the following should the technician upgrade on the system FIRST to meet the developer’s requirements?
A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?
When configuring a VM, which of the following devices MOST likely needs to be configured to allow the VM access to other client VMs on the same host?
A technician installed a new scanner and imaging camera on a desktop to upload high-resolution images into an electronic health records application. This application is an example of:
A technician is setting up RAID 5 on a server that needs to be highly available. Which of the following is the BEST option to use for the array?
A user purchased a new laptop that has a built-in display. VGA connector, and DisplayPort connector When working at the office, the user only wants an extended desktop to display on two external analog monitors. Which of the following is required?
Which of the following resource types would be BEST suited to saving photographs from a mobile device with limited onboard storage?
A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure.
Which of the following should a technician do NEXT?
Which of the following offers the FASTEST download speeds for home users?
A user sets up cable modem at home and connects the modem to the ISP at the cable company. Which of the following network types does this connection describe?
A user powers on a desktop computer and the following error appears on the monitor: is not found. The user notes there are no visual indications of an error. A reboot yields the same result. Which of the following is the MOST likely cause of the issue?
Ann. an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue. Which of the following will MOST likely resolve the current issue with the shortest amount of downtime?
Which of the following would be MOST appropriate to use to block an inbound network connection?
A user’s smartphone has been experiencing performance issues, and it needs to be charged more often. A
technician also notices there have been spikes in the smartphone’s CPU and memory usage. Which of the
following would MOST likely help to improve the performance of the smartphone?
A customer wants to run a web server on site to avoid the cost of running it m the cloud. The web server needs to be isolated from the rest of the critical internal servers Which of the following should the technician recommend lo ensure the rest of the network remains secure?
Which of the following is used with landline telephones?
A customer wants to upgrade a desktop CPU to be able to play high-end games Which of the following will be required for the upgrade? (Select THREE)
A A fan
B. A Mini-ATX case
C. Shielded cable
D. A heat sink
E. An expansion slot
F. Thermal paste
G. A riser card
A user is having trouble printing and has asked a technician for help. The technician is able to print remotely from the print server. Which of the following will the technician MOST likely need to perform NEXT? (Choose two.)
Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?
A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. Which of the following MOST likely need to be performed? (Choose two.)
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.
Which of the following settings should the technician change to resolve this issue?
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.
Which of the following will resolve the issue?
A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change.
Which of the following components MOST likely needs to be replaced?
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?
An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users. Which of the following would minimize the unauthorized use of the WiFi network?
A small business owner with a limited budget wants to host a company website and ERP applications in the cloud. Which of the following would be the BEST cloud model to accomplish this task?
An end user has signed up to use a web-based calendar application.
Which of the following solutions has the user purchased?
A customer asks a technician to help set up a specialized computing system for video editing.
Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)
Which of the following is an APIPA address?
A network administrator is attempting to access the firewall while inside the datacenter. Which of the following peripherals must be connected to do so?
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.
Which of the following is MOST likely causing the problem?
Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)
A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.
Which of the following devices would BEST meet the organization’s needs?
A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.
Which of the following server types should the technician log in to in order to resolve the problem?
A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed. Which of the following is the BEST course of action to take to resolve the problem?
An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?
Which of the following technologies can be used for wireless payments?
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?
A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime. Which of the following is the BEST type of memory module to purchase?
A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.
Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?