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220-1001 Questions and Answers

Question # 6

A user reports a complete loss of data. A technician determines the data was stored on an external drive, and the drive light is working properly. Which of the following steps should the technician perform NEXT?

A.

Configure a temporary drive and install backup software.

B.

Reseat the memory, reboot the computer, and check the logs.

C.

Replace the drive cable and run diagnostics on the drive.

D.

Boot into BIOS and verify the onboard drive size and settings.

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Question # 7

A technician is troubleshooting a DLP projector that is connected to a PC. The projector accepts and displays a video signal, but the output image is covered with white dots. Which of the following actions will MOST likely resolve the issue?

A Decrease the video card refresh rate.

B. Change the projector's resolution.

C. Replace the projector or imaging system.

D. Remove dust from the projector's lens.

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Question # 8

A user wants to access email and file synchronization applications on a mobile device using the same credentials Which of the following will allow the user to use the same login and password?

A.

TPM

B.

S/MIME

C.

TKIP

D.

SSO

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Question # 9

A technician receives a call from a user regarding a message fat has appeared on several office computers The message states the computers have been encrypted and require payment to recover the data First, the technician instructs the user to disconnect the computers from the network The technician then troubleshoots the issue by identifying the problem and developing a theory about what happened Which of the following steps of the troubleshooting process should the technician complete NEXT?

A.

Test the theory to determine the cause

B.

Document findings, actions and outcomes

C.

Establish a plan of action to resolve the problem

D.

Verify full system functionality and implement preventive measures

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Question # 10

A technician is troubleshooting a PC that will not boot. The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor. The technician opens the case and notices several capacitors appear swollen. Which of the following is the MOST likely reason why the PC will not boot?

A.

Defective power supply

B.

Defective RAM

C.

Defective CPU

D.

Defective motherboard

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Question # 11

A technician is replacing the monitor on a PC. The new monitor has the same screen resolution as the previous one, but it is a different model. When the new monitor is turned on, the icons are displayed very largely. Which of the following should the technician do FIRST to troubleshoot issue.?

A.

Restart the desktop.

B.

Replace the VGA cable

C.

Replace the video card.

D.

Update the video drivers

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Question # 12

A technician is creating multiple guest OS machines for a lab that will be used for development purposes in an isolated environment. Which of the following must be configured FIRST the environment?

A.

Physical hardening

B.

Quad-core processing

C.

Maximum RAM availability

D.

Virtual switch

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Question # 13

A technician is replacing the LCD panel In a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

A.

The bezel

B.

The hinge

C.

The motherboard

D.

The digitizer

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Question # 14

An application is not responding on a user's workstation. After doing some research, a technician determines the drive is out of space. Which of the following should the technician do NEXT?

A.

Implement storage alerts to be notified if it happens again

B.

Run diagnostics and review the system logs

C.

Ask the user what happened before the application stopped responding.

D.

Identify files that can be deleted or removed.

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Question # 15

An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?

A.

Punchdown tool

B.

Tone generator and probe

C.

Cable tester

D.

Crimper

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Question # 16

Which of the following monitors and provides services such as software deployment and health monitoring to client machines?

A.

A proxy server

B.

A UTM appliance

C.

Endpoint management

D.

Domain name service

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Question # 17

A branch office replace a very desktop in its conference room with a machine. After the technician connected the new machine, images on the projector appeared to have no blue hues. Adjusting the lay of the display cable to the project corrected the image slightly, but the cable had to be held in an awkward position for the image to be stable. Which of the following will MOST likely resolve issue?

A.

Change the color profile on the desktop to increase the Hue output

B.

Replace the projector and callbrate me new one with a cooler profile.

C.

Replace the VGA cable connecting the desktop to the projector.

D.

Conned the DisplayPort cable to a different port on the desktop

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Question # 18

A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to

identify which cable comes from the board room. However, none of the network connections in the network room are labeled.

Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)

A.

Cable stripper

B.

Cable tester

C.

Tone generator

D.

WiFi analyzer

E.

Multimeter

F.

Probe

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Question # 19

Which of the following wireless standards provides the HIGHEST bandwidth?

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

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Question # 20

Which of the following IP addressing types is MOST likely to use an IP address starting with 169.254?

A.

Static

B.

APIPA

C.

Link local

D.

Dynamic

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Question # 21

Which of the following is a common use tor NAT?

A.

Automatically assigning network addresses

B.

Hiding the network portion of an IPv4 address

C.

Connecting multiple devices through a single public IP address

D.

Resolving alphanumeric names to addresses

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Question # 22

A sales executive’s personal laptop occasionally freezes while checking email.

Which of the following should a technician do FIRST?

A.

Check the network connectivity.

B.

Consider the corporate policy.

C.

Request details about the problem.

D.

Run hardware diagnostics.

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Question # 23

A technician is configuring a new IAN for a client. The technician deploys a DHCP sewer with the following settings

Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?

A.

The DNS sewer needs to be within the same LAN as the clients for it to function

B.

A WINS sewer should not be used when DNS is needed.

C.

The gateway address is not reachable from the LAN.

D.

The IP address range is not usable with that subnet mask.

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Question # 24

A technician is installing a pair of 7.2K rpm hard drives into a NAS unit. Which of the following will provide the HIGHEST levels of performance for the setup?

A.

RAID 0

B.

RAID 1

C.

RAID 5

D.

RAID 10

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Question # 25

A technician is building a new workstation for power plant control. To minimize the possibility of driver conflicts causing downtime, the technician wants to avoid options that use a storage controller; instead, the technician wants the storage to connect directly to the PCIe bus. Which of the following storage options would BEST meet this requirement?

A.

M.2 NVMe

B.

SATA SSD

C.

SAS SSD

D.

USB drive

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Question # 26

As part of a wireless network upgrade, a home user replaced an older 802.11g WAP with one that only works on 802.11ac. Consequently, many network devices can no longer connect. Which of the following is the MOST likely reason?

A.

The old device require a WAP capable of supporting MIMO.

B.

The new WAP is not broadcasting its SSID.

C.

The new WAP uses WPA2, which is not compatible with the 802.11g devices.

D.

802.11ac only operates on 5GHz, and the user has many 2.4GHz devices.

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Question # 27

A technician receives reports of a website that is returning errors when accessed. A programmer pushed a new version of code to the site the night before. Which of the following steps should the technician take FIRST?

A.

Test whether the upgrade caused the errors.

B.

Determine if other users are receiving the same errors.

C.

Ask the programmer to roll back to a previous version.

D.

Document the findings related to the cause of the errors.

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Question # 28

A network technician is troubleshooting Internet connectivity issues on a customer's wired network. All PCs at the site are able to connect to local resources but not the Internet. The technician

suspects the customer's router may have failed during a recent power outage. To verify this assumption, the technician should connect a laptop to:

A.

an AP's guest network.

B.

the network switch.

C.

a phone hotspot.

D.

the cable modem.

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Question # 29

A company has decided to use Windows thin clients for operations. Which of the following must be done to allow changes to the computers' OS and applications?

A.

A separate hardware token must be used to authenticate the user.

B.

The registry must be backed up to allow changes to the computer.

C.

The disk partition must be formatted as NTFS.

D.

The configuration must be unlocked.

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Question # 30

A customer works from home and uses business applications on a basic workstation. The customer wants to

turn the workstation into a gaming workstation. Which of the following components would need to be installed to

accomplish this task?

A.

A hypervisor

B.

A TPM solution

C.

A high-end processor

D.

A RAID 1 array

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Question # 31

Which of the following connectors will work with a 9-pin null modem adapter?

A.

RG-59

B.

RS-232

C.

scsi

D.

eSATA

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Question # 32

A user reports that a small part of a laptop’s screen displays black instead of the appropriate color. A

technician changes the display settings on the user’s laptop and then runs onboard diagnostics; however, the issue is still not resolved. Which of the following should the technician perform NEXT?

A.

Update the video driver.

B.

Replace the digitizer.

C.

Test for dead pixels.

D.

Check for recent updates.

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Question # 33

A technician is setting up a networked printer in a SOHO Several users will frequently submit multipage reports, and the printer will use its own integrated print server for managing jobs. Which of the following should be configured to BEST keep the pages sorted?

A.

Collate

B.

Orientation

C.

Duplex

D.

Quality

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Question # 34

A technician is upgrading the storage on an Android tablet. The technician installs a new microSD card, but the tablet does not show any additional storage is available for use. Which of the following is the MOST likely cause of the unavailable storage?

A.

The microSD card is not formatted

B.

The microSD card is not a Class 10 device

C.

The system’s OS is not updated

D.

The microSD card is defragmented

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Question # 35

Multiple independent software developers share the same cloud Infrastructure lot hosting then healthcare applications. Which of the following cloud types BEST describes the model in use?

A.

Hybrid

B.

Community

C.

Public

D.

Private

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Question # 36

A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Select TWO)

A.

Replace the rollers.

B.

Clean the transfer drum

C.

Clear the counters

D.

Replace the toner

E.

Restart the print jobs

F.

Clear the paper jam

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Question # 37

A user reports paper output from a printer has toner that is not sticking to the page. The output smears when it is touched. A technician notes the appropriate paper is being used. The toner appears to be low but is a supported OEM cartridge. Which of the following would MOST likely fix this issue?

A.

Replace the developer roll.

B.

Replace the toner.

C.

Find and remove any jammed paper.

D.

Replace the fuser.

E.

Replace the drum.

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Question # 38

Which of the following allows for the BEST cellular data connections under optimal conditions?

A.

3G

B.

LTE

C.

802.11b

D.

WiMAX

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Question # 39

A computer has a static address configured and is able to connect to resources on the same VlAN but is unable to access resources on other VLANs Which of the following should be configured to allow this communication?

A.

Hub

B.

Bridge

C.

Router

D.

Access point

E.

Repeater

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Question # 40

Which of the following offers the longest battery life and has a screen designed specifically for use in direct sunlight?

A.

Smartphone

B.

E-reader

C.

Tablet

D.

Ultrabook

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Question # 41

A user contacts the help desk to report the Internet is not working. Which of the following steps should the

technician take NEXT?

A.

Document possible reasons why the Internet is no longer working

B.

Have the user perform a hard shutdown and a cold boot

C.

Instruct the user to disconnect the Ethernet cable for 30 seconds

D.

Ask questions and use available tools to clarify the issue

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Question # 42

Which of the following channels would MOST likely be used by a 2.4GHz WAP to reduce the possibility of a channel overlap issue? (Select TWO),

A.

6

B.

8

C.

10

D.

11

E.

32

F.

36

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Question # 43

A user reports a corporate computer, which was recently moved, can no longer print to the default printer. A technician verifies all the cables are connected, power cycles the printer, and restarts the PC but still cannot print to the default printer. The technician notices an identical printer in Devices and Printers that ends with (copy1). The (copyl) printer prints without issue. Which of the following MOST likely caused the issue when the computer was moved?

A.

The Microsoft XPS printer was set as the default printer after the PC came back up.

B.

The user did not shut down the computer correctly before moving it and unplugging the power.

C.

Updates loaded when the PC was shut down, which updated the printer drivers.

D.

The user moved the printer's USB cable to a different USB port on the desktop.

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Question # 44

A technician is building a new PC and needs to install RAM. The motherboard has four slots, which are

grouped in pairs. Which of the following types of RAM would be MOST appropriate?

A.

Single channel

B.

Dual channel

C.

Triple channel

D.

Quad channel

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Question # 45

A SOHO wireless network must be configured to allow IoT devices on the network. Which of the following

settings MOST likely needs to be configured?

A.

DMZ setup

B.

Channel utilization

C.

Security passphrase

D.

Port forwarding

E.

SSID broadcast disabled

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Question # 46

A user's smartphone is having issues with connectivity in certain areas of the city A fellow coworker has the same phone and carrier but reports no issues in these same areas Which of the following should a technician try FIRST?

A.

Install the latest S.'MIME certificates on the phone

B.

Torn on the user's mobile hotspot

C.

Apply PRI/PRL and firmware updates

D.

Disable airplane mode

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Question # 47

Which of the following devices allows administrators to prioritize network traffic based on the protocol type?

A.

Bridge

B.

Access point

C.

Hub

D.

Managed switch

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Question # 48

Which of the following server roles would be used to host mapped drives on a corporate network?

A.

Webserver

B.

File server

C.

DNS server

D.

Mail server

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Question # 49

A research and development department is upgrading a desktop application for its engineers. The files and data are stored on the server and checked out. Design work is performed on the desktop and then checked back in to the server. Which of the following types of applications is this an example of?

A.

Thin client

B.

Thick client

C.

Virtual desktop

D.

Web desktop

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Question # 50

The OS on a user's computer will not load. The day before, the user received a BSOD a couple of times that contained S.MAR.T. errors, and the computer was performing very slowly. Which of the following is the MOST likely cause of the issue?

A.

The TPM needs to be reconfigured.

B.

The hard drive has failed.

C.

The CMOS battery needs to be replaced.

D.

The OS was upgraded.

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Question # 51

UESTION NO: 619

A user is building a VM that will house a database that stores sensitive information. The database will also include a large number of CAD drawings. Which of the following is MOST important when building the VM?

A.

Number of CPU cores

B.

VM version

C.

Disk space

D.

RAM usage

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Question # 52

A user cannot connect a mobile device to the Internet via WiFi when at home, but WiFi on the mobile device works fine when the user is at the office. The user recently installed a new router at home and used the same SSID from the old router to set up the new router. Which of the following MOST likely describes the issue with the device?

A.

The device is in airplane mode when the user is at home.

B.

The device needs to have Bluetooth enabled to connect wirelessly to the router

C.

The old network must be forgotten, and the settings need to be reconfigured.

D.

The device has a hardware issue and cannot connect to the home network.

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Question # 53

The engineering department has requested a new laptop with an Intel i7 Quad-Core and 32GB of RAM. Which of the following are the correct type of RAM and the form factor for this laptop?

A.

DDR2

B.

SOOIMMDDR2

C.

DIMM ODR3

D.

DIMM DDR4

E.

SODIMM DDR4

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Question # 54

Which of the following special function keys is MOST likely to be used when configuring a laptop for a presentation?

A.

External display

B.

Screen orientation

C.

Media options

D.

Screen brightness

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Question # 55

A company requires the ability to control, optimize, and report user network storage automatically. Which of the following cloud concepts can achieve this?

A.

Rapid elasticity

B.

Measured service

C.

On demand self-service

D.

Resource pooling

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Question # 56

A technician is troubleshooting a high-speed thermal shipping label printer that prints on the left side of the label instead of the right side. Which of the following should the technician check FIRST?

A.

Print driver

B.

Ribbon

C.

Print head

D.

Power supply

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Question # 57

A high-end workstation is operating as expected, but two of the four SATA drives are displaying solid fault lights Which of the following is the MOST likely reason for this issue?

A.

RAID 5 is being used

B.

The RAID level of the disk array is 10

C.

An M 2 boot device is being used

D.

The RAID controller cache is turned on

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Question # 58

Which of the following cloud computing technologies is used by enterprises to give employees access to individual Windows-based line-of-business applications on tablets, phones thin clients and other devices?

A.

Application visualization

B.

Cloud file storage services

C.

Off-site email applications

D.

Virtual application streaming

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Question # 59

A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector Which of the following should the user do NEXT?

A.

Adjust the keystone settings

B.

Check the video cable

C.

Verify the lamp works

D.

Increase the brightness setting

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Question # 60

Joe, a user, provides the requirements for a new gaming PC to the assigned technician. Joe wants the PC to have high-quality graphics, audio/video, and storage. In addition, the PC must be able to:

  • Store a large amount of data
  • Stream HD graphics, videos, and music
  • Have fast and redundant storage

Which of the following will BEST meet these requirements? (Choose two.)

A.

File sharing

B.

RAID array

C.

Specialized audio and video card

D.

Maximum RAM

E.

HDD

F.

SSD

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Question # 61

Which of the following is the PRIMARY security concern with virtual machine escape?

A.

Cross-site scripting

B.

Compromising the hypervisor

C.

Overutilization of resources

D.

Rogue VMs installed on the hypervisor

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Question # 62

Which of the following ports on a firewall would a technician need to open to allow a user to log in to the system remotely via RDP?

A.

389

B.

443

C.

445

D.

3389

E.

8080

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Question # 63

A technician is troubleshooting a PC that will not boot The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor The technician opens the case and notices several capacitors appear swollen Which of the following is the MOST Likely reason why the PC will not boot?

A.

Defective power supply

B Defective RAM

B.

Defective CPU

C.

Defective motherboard

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Question # 64

A company wants to purchase new equipment for its help desk team. Team members work in a 24/7 environment and share desks with coworkers from other shifts. The company already has dual monitors set up on

each desk but decides replacing the existing desktops with laptops would be the best business decision to support the mobility needs.

Which of the following laptop features or accessories would be BEST suited for this business environment?

A.

KVM

B.

VPN

C.

Privacy filters

D.

Docking stations

E.

Port replicators

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Question # 65

A developer reposts a recurring computer issue while compiling a program. The computer works at first, but it locks up during the compilation process. An immediate reboot does not resolve the issue. Which of the following procedures will MOST likely solve the problem?

A.

Reapply thermal paste

B.

Reseat the video card.

C.

Update the BIOS firmware.

D.

Decrease the number of memory modules.

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Question # 66

Ann, a user, lost her mobile phone while traveling and discovered she did not have a backup of the flies on the phone After obtaining a new phone, Ann wants to ensure she has a backup of her phone In case she loses It again. Which of the following is the BEST protection against the loss of phone data?

A.

Synchronize to another phone.

B.

Synchronize to a memory card

C.

Synchronize to cloud storage.

D.

Synchronize to a desktop PC.

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Question # 67

A user reports trouble with the network connection on a workstation. The user was initially able to receive emails but received an error when trying to send messages. The user is able to authenticate to the domain successfully and can see data in the network shares. Which of the following should the user perform FIRST when trying to resolve this issue?

A.

Update the NIC drivers

B.

Assign a static IP address

C.

Change the DNS servers.

D.

Check the SMTP server.

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Question # 68

Which of the following is the minimum category cable that supports 1000Mbps speed?

A.

Cat 3

B.

Cat 5e

C.

Cat 6

D.

Cat 6e

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Question # 69

A technician Is troubleshooting a corporate Windows PC that has a distorted image on the monitor. The user states the PC was working fine yesterday. Other computers are having the same Issue. Which of the following should the technician do FIRST?

A.

Check the BIOS firmware revision level.

B.

Update the graphic drivers to the latest version.

C.

Check with the IT department to see If any updates were pushed out.

D.

Ask the users to reboot their computers to see If the problem clears.

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Question # 70

A technician is installing virtualization software on the company developer’s desktop. The developer will need to run several VMs simultaneously. The system is loaded with the Windows 10 OS and has the following

specifications:

* i5 quad-core processor

* 4GB of RAM

* 256GB SSD

Which of the following should the technician upgrade on the system FIRST to meet the developer’s requirements?

A.

SSD

B.

Processor

C.

RAM

D.

BIOS

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Question # 71

A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?

A.

Install a new hard drive

B.

Check for hard-drive firmware updates

C.

Replace the hard drive with a solid state drive

D.

Configure the laptop in high-performance mode

E.

Change the boot order in the system BIOS

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Question # 72

When configuring a VM, which of the following devices MOST likely needs to be configured to allow the VM access to other client VMs on the same host?

A.

Virtual switch

B.

Host

C.

Hypervisor

D.

Workstation NIC

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Question # 73

A technician installed a new scanner and imaging camera on a desktop to upload high-resolution images into an electronic health records application. This application is an example of:

A.

a virtual client.

B.

a secure client.

C.

a thick client.

D.

an on-demand client.

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Question # 74

A technician is setting up RAID 5 on a server that needs to be highly available. Which of the following is the BEST option to use for the array?

A.

Hot spare drives

B.

Large capacity drives

C.

Hot swappable drives

D.

Solid state drives

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Question # 75

A user purchased a new laptop that has a built-in display. VGA connector, and DisplayPort connector When working at the office, the user only wants an extended desktop to display on two external analog monitors. Which of the following is required?

A.

A VGA to HDMI converter

B.

A male-female VGA extension cable

C.

A DisplayPort to VGA adapter

D.

A powered VGA splitter box

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Question # 76

Which of the following resource types would be BEST suited to saving photographs from a mobile device with limited onboard storage?

A.

Cloud file services

B.

Virtual desktop

C.

Off-site email

D.

Resource pooling

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Question # 77

A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure.

Which of the following should a technician do NEXT?

A.

Check one of the RAID 1 disks for failure

B.

Rebuild the RAID 1 disks for failure

C.

Check one of the RAID 5 disks for failure

D.

Rebuild the RAID 5 array

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Question # 78

Which of the following offers the FASTEST download speeds for home users?

A.

ISDN

B.

DSL

C.

Cable

D.

Satellite

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Question # 79

A user sets up cable modem at home and connects the modem to the ISP at the cable company. Which of the following network types does this connection describe?

A.

WAN

B.

LAN

C.

PAN

D.

MAN

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Question # 80

A user powers on a desktop computer and the following error appears on the monitor: is not found. The user notes there are no visual indications of an error. A reboot yields the same result. Which of the following is the MOST likely cause of the issue?

A.

The system partition is set to active.

B.

A USB flash drive that contains offline diagnostics is plugged in.

C.

The CD-ROM drive contains a Windows setup disk.

D.

The boot order has changed.

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Question # 81

Ann. an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue. Which of the following will MOST likely resolve the current issue with the shortest amount of downtime?

A.

Reseat the RAM

B.

Replace the PSU.

C.

Reset the BIOS.

D.

Replace the HDD.

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Question # 82

Which of the following would be MOST appropriate to use to block an inbound network connection?

A.

Managed sigh

B.

Access point

C.

Router

D.

Firewall

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Question # 83

A user’s smartphone has been experiencing performance issues, and it needs to be charged more often. A

technician also notices there have been spikes in the smartphone’s CPU and memory usage. Which of the

following would MOST likely help to improve the performance of the smartphone?

A.

Configuring automatic updates

B.

Conditioning the battery

C.

Disabling unnecessary services

D.

Turning off cellular roaming

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Question # 84

A customer wants to run a web server on site to avoid the cost of running it m the cloud. The web server needs to be isolated from the rest of the critical internal servers Which of the following should the technician recommend lo ensure the rest of the network remains secure?

A.

QoS

B.

UPnP

C.

NAT

D.

DWZ

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Question # 85

Which of the following is used with landline telephones?

A.

RGS

B.

DB-9

C.

Rut

D.

RS-232

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Question # 86

A customer wants to upgrade a desktop CPU to be able to play high-end games Which of the following will be required for the upgrade? (Select THREE)

A A fan

B. A Mini-ATX case

C. Shielded cable

D. A heat sink

E. An expansion slot

F. Thermal paste

G. A riser card

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Question # 87

A user is having trouble printing and has asked a technician for help. The technician is able to print remotely from the print server. Which of the following will the technician MOST likely need to perform NEXT? (Choose two.)

A.

Modify the environment variables on the computer

B.

Check the AD account settings for the user

C.

Replace the printer’s network cable

D.

Clear the print queue on the server

E.

Check the network settings on the computer

F.

Delete all the files from the server print spooler

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Question # 88

Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

A.

ISDN

B.

DSL

C.

Fiber

D.

Cable

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Question # 89

A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. Which of the following MOST likely need to be performed? (Choose two.)

A.

Reset the lamp life counter

B.

Replace the cooling fan

C.

Adjust the brightness

D.

Update the laptop video driver

E.

Install a higher lumen lamp

F.

Change the video resolution

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Question # 90

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A.

POST code beeps

B.

Distended capacitors

C.

Continuous reboots

D.

Wrong BIOS time

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Question # 91

A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue?

A.

Virtual security

B.

Virtual storage

C.

Virtual CPU

D.

Virtual switch

E.

Virtual RAM

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Question # 92

A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.

Which of the following will resolve the issue?

A.

Set up the user’s computer to act as a print server.

B.

Configure the printer to use the Internet printing protocol.

C.

Ensure the user’s computer is set to DHCP.

D.

Connect the printer to the company wireless network.

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Question # 93

A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change.

Which of the following components MOST likely needs to be replaced?

A.

LCD panel

B.

Inverter

C.

Video card

D.

Digitizer

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Question # 94

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

A.

Webcam

B.

Mouse

C.

Monitor

D.

Optical drive

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Question # 95

An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?

A.

WAN

B.

PAN

C.

LAN

D.

MAN

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Question # 96

An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users. Which of the following would minimize the unauthorized use of the WiFi network?

A.

Implement MAC filtering

B.

Enable NAT

C.

Create a network DMZ

D.

Upgrade the encryption standards

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Question # 97

A small business owner with a limited budget wants to host a company website and ERP applications in the cloud. Which of the following would be the BEST cloud model to accomplish this task?

A.

DaaS

B.

laaS

C.

PaaS

D.

SaaS

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Question # 98

An end user has signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

A.

DaaS

B.

SaaS

C.

PaaS

D.

laaS

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Question # 99

A customer asks a technician to help set up a specialized computing system for video editing.

Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)

A.

SSD

B.

Dual monitors

C.

Gigabit NIC

D.

Hypervisor

E.

Docking station

F.

NAS

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Question # 100

Which of the following is an APIPA address?

A.

162.200.1.1

B.

167.100.1.1

C.

168.254.0.1

D.

169.254.1.1

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Question # 101

A network administrator is attempting to access the firewall while inside the datacenter. Which of the following peripherals must be connected to do so?

A.

KVM

B.

Touchpad

C.

Mouse

D.

Keyboard

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Question # 102

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.

Which of the following is MOST likely causing the problem?

A.

Airplane mode

B.

Tethering

C.

Disabled hotspot

D.

VPN

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Question # 103

Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)

A.

Touchpad

B.

Volume

C.

Screen orientation

D.

Cellular

E.

Bluetooth

F.

Fingerprint reader

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Question # 104

A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.

Which of the following devices would BEST meet the organization’s needs?

A.

IPS

B.

IDS.

C.

Proxy server

D.

Authentication server.

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Question # 105

A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.

Which of the following server types should the technician log in to in order to resolve the problem?

A.

DNS server

B.

DHCP server.

C.

Proxy server

D.

RADIUS server

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Question # 106

A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed. Which of the following is the BEST course of action to take to resolve the problem?

A.

Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.

B.

Immediately replace physical disk 2. Wait until the arrays is rebuilt and confirm in the RAID controller that the system is no longer degraded.

C.

Delete logical disk 0 and manually configure a new RAID array only using the known-good working drives. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.

D.

In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.

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Question # 107

An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

A.

Tethering

B.

Near field communication

C.

Wireless LAN

D.

Virtual private network

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Question # 108

Which of the following technologies can be used for wireless payments?

A.

NFC

B.

Bluetooth

C.

IR

D.

LTE

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Question # 109

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?

A.

Confirm that the laptop wireless card is turned on.

B.

Confirm that the laptop is in range for the access point.

C.

Confirm that the correct wireless network is selected.

D.

Confirm the user’s network login ID and password.

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Question # 110

A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.

Which of the following should the technician do NEXT?

A.

Check corporate policies for guidance.

B.

Get authorization from the manager.

C.

Delete proprietary data before leaving the building.

D.

Remove the HDD and send the device for repair.

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Question # 111

A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime. Which of the following is the BEST type of memory module to purchase?

A.

LRSIMM

B.

DDR4

C.

Parity

D.

Dual channel

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Question # 112

A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?

A.

The BIOS is out-of-date

B.

The is not enough PSU output

C.

There is an onboard RAM mismatch

D.

GPU is overlocked

E.

The firmware is out-of-date

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Question # 113

An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.

Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?

A.

Purchase a number of low-cost devices, installing the required Oss and applications on each one. Use separate machines for each testing environment.

B.

Purchase a high-end system meeting the hardware requirements for all of the individual Oss and applications. Configure a VM for each testing environment.

C.

Purchase one computer and create images for each computer configuration and OS. Re-image the machine for each testing environment.

D.

Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the testing environment.

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