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 CAT-200 Dumps with Practice Exam Questions Answers

Questions: 40 questions

Last Update: May 19, 2024

CA Technologies Certification Exam CAT-200 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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CAT-200 Questions and Answers

Question # 1

For the Level 2 Analyst role, on the Change Order Schedule tab, which information can you display using filters? (Choose two)


Search order


Announcement type


Change Order status


Change Order priority

Question # 2

You need a combination of private and common categories for Incidents, Problems, Requests, and changes. To achieve this, you need to set up:




Service contracts


Service contracts with data partitions


Service contracts with function access

Question # 3

When creating a macro to administer Service Level Agreements (SLAs), what must be associated with the macro?









Question # 4

Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:


Ask the end user to close the ticket


Return the ticket to Indira for closure


Close the ticket, which sets it to inactive


Set the ticket to pending in case there are related issues

Question # 5

Security access to CA Service Desk objects from command line utilities:


Is configured in the contact record.


Is configured in the access type record.


Is configured in Active Directory group membership.


Cannot be configured because there is no security on the command line utilities.