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 B2C-Solution-Architect Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: Jan 28, 2022

Salesforce Certification Exam B2C-Solution-Architect has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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B2C-Solution-Architect Questions and Answers

Question # 1

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsellopportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.

Which three questions should a Solution Architect ask to ensurethey understand the requirements well enough to design an appropriate multi-cloud solution?

Choose 3 answers


Will the teams need the ability to change designs?


Does the team need front-end development capabilities?


How many survey responses would you anticipate in a peak 24-hour period?


Will you ever have more than nine possible answers for a survey question?


How often do you update surveys?

Question # 2

Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloudaccount. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.

Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?


Tooling API






Streaming API

Question # 3

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.

Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?


Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart

emails; Service Cloud to trackemail opens and forwards.


Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart

emails; Marketing Cloud to track email opens and forwards.


B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails;

Service Cloud to track email opens and forwards.


Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens

and forwards.

Question # 4

A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when itsends out emails.

Which two steps should a Solution Architect take to meet these requirements?

Choose 2 answers


Create a Journey activity to update the records in Sales Cloud.


Create a custom preference center that updates the records in Sales Cloud.


Use the out-of-the-box preference center in Marketing Cloud.


Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

Question # 5

A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.

Which two recommendations should a Solution Architect make as part of the solution?

Choose 2 answers


SMS opt-in will sync with Service Cloudwhen contact ID is the subscriber key in Marketing Cloud


Service Cloud profile data can be configured to sync to the Marketing Cloud profile center


Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used


Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

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