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7495X Questions and Answers

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7495X Questions and Answers

Question # 6

Which statement describes the “Coverage to messaging” feature supported in Avaya Oceana® 3.5?

A.

It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.

B.

Customers have the option to leave a voice message when a Required Resource does not answer.

C.

It is a workflow option to route to the agent’s voice mailbox to leave a voice message.

D.

It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.

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Question # 7

While implementing an Avaya Oceana® solution, if the customer is using Avaya System Manager as the Certificate Authority (CA), which three tasks must be performed for certificate installation? (Choose two.)

A.

Install TRUST Certificate from LDAP Server on System manager and Cluster2.

B.

Install Trust Certificate from LDAP Server on Avaya Communication Manager.

C.

Replace the default Identity Certificates on Avaya System Manager.

D.

Install SMGR RootCA on Avaya Oceana® Agent Workspaces computers.

E.

Replace the default Identity Certificates on Avaya Breeze Nodes Security Modules.

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Question # 8

Which snap-in is required for implementing POM in an Avaya Oceana ® solution?

A.

ORCRestService

B.

AgentControllerService

C.

AutomationController

D.

OBCService

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Question # 9

Which three are multimedia capabilities of an Avaya Oceana® solution? (Choose three.)

A.

Scanned Documents

B.

Social Media

C.

SMS

D.

Co-browse

E.

PSTN Voice Calls

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