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 6210 Dumps with Practice Exam Questions Answers

Questions: 124 questions

Last Update: Mar 19, 2023

Avaya Certification Exam 6210 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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6210 Questions and Answers

Question # 1

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?


CCT Client Applications


Contact Management Framework (CMF)




SIP Connector

Question # 2

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)


It simplifies the overall solution as all components use a common database.


Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.


The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.


All data is now replicated and there is no need for a CCMA backup and restore.

Question # 3

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?


http:// /agentdesktop where is the server name or IP Address of the Contact Center Manager Server (CCMS)


http:// /agentdesktop where is the server name or IP Address of the Avaya Aura® Application Enablement Server


http:// /agentdesktop where is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

D. web site

Question # 4

A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration.

For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)


Enable TLS encryption for Hosts.


Install a Signed Certificate from a Trusted Host.


Add the Avaya Aura® Contact Center as a Trusted Host.


Add a Routing Policy for the AACC.

Question # 5

Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.

Which three statements regarding AACC and the AAMS are true? (Choose three.)


AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.


AACC does not require a license for each AAMS instance in the solution.


AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.


AAMS provides a MSML-based service type named ACC_APP_ID.