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 33820X Dumps with Practice Exam Questions Answers

Questions: 64 questions

Last Update: Aug 8, 2022

Avaya Certification Exam 33820X has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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33820X Questions and Answers

Question # 1

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IX™ Contact Center bundles offer this feature? (Choose two.)


Reporting Bundle


Basic Bundle


Voice Bundle


Advanced Bundle

Question # 2

Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.

To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?









Question # 3

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?









Question # 4

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.

Based on these requirements, which solution would you recommend to the customer?


Avaya Aura® Elite Multichannel


Avaya Aura® Call Center Elite


Avaya Intelligent Customer Routing


Avaya Proactive Contact

Question # 5

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.

Which application supports POM and Afiniti Enterprise Behavioral Pairing?


Avaya Aura® Call Center Elite


Avaya Aura® Session Manager


Avaya Aura® Call Center Elite Multichannel


Avaya Intelligent Customer Routing

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