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 33820X Dumps with Practice Exam Questions Answers

Questions: 64 questions

Last Update: Jun 2, 2024

Avaya Certification Exam 33820X has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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33820X Questions and Answers

Question # 1

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

Which application solution would you present to this customer?


Avaya Control Manager


Avaya Intelligent Customer Routing


Avaya Proactive Outreach Manager


Avaya Experience Portal

Question # 2

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?









Question # 3

Refer to the exhibit.

Based on the following features and functions:

• Able to choose the best agent available to handle an outbound contact

• Supports behavior-based past and predicted future behavior for customers and agents

• Supports data trending to determine patterns which is refreshed daily

• POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?


Avaya Intelligent Customer Routing


Workspaces for Elite with POM Integration


Best Service Routing


Afiniti Enterprise Behavioral Pairing

Question # 4

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.

With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?


Multiprotocol TX Module (MTM)


Multiprotocol Transmitter Module (MTM)


Multiprotocol Label Switching (MPLS) SD-WAN


Multiprotocol Ethernet (ME)

Question # 5

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)


Call Center Elite requires CMS.


Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.


CC-Elite can be ordered as a standalone for a 3rd party PBX.


It is sold through Direct and Indirect channels.


Call Center Elite includes Business Advocate.