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ADM-201 Questions and Answers

Question # 6

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

A.

Activate the critical update in a sandbox.

B.

Allow the critical update to auto-activate.

C.

Activate the critical update in production.

D.

Allow the critical update to auto-activate in a sandbox.

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Question # 7

Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants

an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the

company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing setting?

A.

Update the dashboard to folder settings to manager for the sales reps role.

B.

Add a filter to the dashboard to filter the opportunities by owner role.

C.

Build individual dashboards for profiles that need to see the enterprise results.

D.

Create a dashboard with the running User set as someone who can see all Opportunities

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Question # 8

Northern Trail Outfitters uses a custom object Invoice to collect customer payment

information from an external billing system. The Billing System field needs to be filled on every

Invoice record.

How should an administrator ensure this requirement?

A.

Make the field universally required.

B.

Create a Process Builder to set the field.

C.

Define an approval process for the child.

D.

Require the field on the record type.

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Question # 9

The Cloud kicks sales manager wants to boost productivity by providing insights at the start

of each day.

Which three sales-specific standard Lightning components should administrator add to the homepage

to meet this requirement?

Choose 3 Answers.

A.

Activities

B.

Path

C.

Assistant

D.

Key Deals

E.

Performance chart.

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Question # 10

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error

messages are confusing but could be resolved if the users entered more information on the account

before starting the flow.

How should the administrator address this issues?

A.

Remove validation rules so that the users are able to process without complete records.

B.

Create a permission set to allow users to bypass the error.

C.

use a fault connector and display a screen with text explaining what went wrong and how to correct

it.

D.

Uncheck the end user Flow Errors box in setup.

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Question # 11

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting

one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set up the Campaign to simplify reporting?

A.

Add different record types for the monthly event types.

B.

Create individual Campaigns that all have the same name.

C.

Configure campaign Member Statuses to record which event members attended.

D.

Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

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Question # 12

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.

the administrator configure to help with these issues?

A.

Einstein Activity Capture

B.

Einstein Opportunity Scoring

C.

Einstein Search Personalization Einstein Lead Scoring

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Question # 13

The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services team

on the Lightning record page layout.

What should the administrator use to fulfil this request?

A.

Sharing settings

B.

Page Layout Assignment

C.

Component Visibility

D.

Record Type Assignment

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Question # 14

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen

flow collect name, email and shoe preference.

which two things should the administrator do to display the screen flow?

Choose 2 answers

A.

Create a tab and add the screen flow to the page.

B.

use a flow element and add the screen flow to the record page.

C.

Add the flow in the utility bar of the console

D.

install an app from the AppExchange

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Question # 15

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each

appear on separate tabs when reviewing an account.

Which type of page should the administrator create?

A.

Lightning app page.

B.

Lightning page Tab.

C.

Lightning record page.

D.

Lightning page Component.

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Question # 16

Cloud Kicks has a custom object called Shipments. The Company wants to see all the

shipment items from an Account page. When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between Shipments and Account?

A.

Shipments should have a lookup to Account.

B.

Accounts should have a lookup to Shipments.

C.

Shipments should have a master-detail to Accounts.

D.

Accounts should have a master-detail to Shipments.

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Question # 17

Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure?

Choose 2 answers

A.

Password different then username

B.

Prevent common words

C.

Minimum password length.

D.

Password complexity requirement.

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Question # 18

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.

What could cause this issue?

A.

The Username is not a corporate email address

B.

The username is less than 80 characters.

C.

The Username is a fake email address.

D.

The Username is already in use.

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Question # 19

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list

from the Account record. Sales users want to see Case created date and status while Customer Care

would like to see owner, status, and contact.

What should the administrator use to achieve this?

A.

Related Lookup Filters

B.

Compact Layout Editor

C.

Page Layout editor

D.

Search Layout Editor

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Question # 20

The administrator has been asked to automate a simple field update on the account. When a

support agent changes the status of the account to ‘Audited’, they would like the system to

automatically update the Audited date field on the account with today’s date.

Which tool should the administrator use to complete this automation?

A.

Approval process

B.

Formula Field

C.

Flow Builder

D.

Validation Rule

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Question # 21

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page

layout.

How should an administrator meet this requirement?

A.

Create a custom object to capture popular case resolutions.

B.

Use an interview flow to capture Case details.

C.

Direct users to Global Search to look for similar cases.

D.

Configure Knowledge with articles and data categories.

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Question # 22

Universal Containers requires that when an Opportunity is closed won, all other open

opportunities on the same account must be marked as closed lost.

Which automation solution should an administrator use to implement this request?

A.

Quick Action

B.

Workflow Rule

C.

Flow Builder

D.

Outbound Message

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Question # 23

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

A.

Share the R&D folder with Support Managers with Edit Access.

B.

Share the Helpdesk folder with Support Agents with View access.

C.

Share the Support Reports folder with Support Managers with Edit Access.

D.

hare the Support Reports folder with Support Agents with View Access.

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Question # 24

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several

fiscal quarters so they can set goals and benchmark how reps are performing.

Which two features should the administrator configure?

Choose 2 answers

A.

Sales Quotes

B.

Opportunity List View

C.

Forecasting

D.

Opportunity Stages

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Question # 25

An administrator created a record trigger flow to update contacts.

How should the administrator reference the values of the active record the flow is running on?

A.

Use the {!Contact.Id} global variable.

B.

Use the {!Account.Id} record variable.

C.

Use the $Record global variable.

D.

Use the Get Records element to find the Id.

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Question # 26

The sales manager at cloud Kicks approves time off for their employees. They asked the

administrator to ensure these requests are seen and responded to by a backup manager while the sales

manager is out on vacation.

What should administrator use to fulfill the requirement?

A.

Delegated approver

B.

Two step Approval process

C.

Approval history related list

D.

Delegated Administrator

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Question # 27

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

A.

Process Builder

B.

Approval Process

C.

Outbound Message

D.

Flow Builder

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Question # 28

Dream house realty needs to use consistent picklist values in the category field on accounts

and cases, with values respective to record types.

Choose 2 options

A.

Multi-select picklist

B.

Dependent picklist

C.

Global picklist

D.

Custom picklist

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Question # 29

Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

A.

The data in the field is stored for 20 days.

B.

The data is permanently deleted.

C.

The data associated with the field is required.

D.

The data is restorable from the recycle bin.

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Question # 30

The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

A.

Field Update

B.

Chatter Post

C.

Auto launched Flow

D.

Email Alert

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Question # 31

Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status

values as they are on the path. Agents should be prohibited from preventing the case back to a previous

status.

Which Feature Should an administrator use to fulfill this request?

A.

Validation rules.

B.

Global Value Picklists

C.

Predefined field Values.

D.

Dependent Picklists.

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