What are valid ITSI Glass Table editor capabilities? (Choose all that apply.)
Create a glass table to visualize and monitor the interrelationships and dependencies across your IT and business services.
The service swapping settings are saved and apply the next time you open the glass table.
You can add metrics like KPIs, ad hoc searches, and service health scores that update in real time against a background that you design. Glass tables show real-time data generated by KPIs and services.
Which deep dive swim lane type does not require writing SPL?
A KPI lane is a type of deep dive swim lane that does not require writing SPL. You can simply select a service and a KPI from a drop-down list and ITSI will automatically populate the lane with the corresponding data. You can also adjust the threshold settings and time range for the KPI lane. References: [KPI Lanes]
For which ITSI function is it a best practice to use a 15-30 minute time buffer?
B is the correct answer because adaptive thresholding is a feature of ITSI that allows you to dynamically adjust KPI thresholds based on historical patterns and trends. Adaptive thresholding requires a time buffer of at least 15 minutes to calculate the thresholds based on the previous data points. The time buffer ensures that there is enough data to perform the calculations and avoid false positives or negatives. References: Configure adaptive thresholding for a KPI in ITSI
Which of the following items describe ITSI Backup and Restore functionality? (Choose all that apply.)
ITSI provides a kvstore_to_json.py script that lets you backup/restore ITSI configuration data, perform bulk service KPI operations, apply time zone offsets for ITSI objects, and regenerate KPI search schedules.
When you run a backup job, ITSI saves your data to a set of JSON files compressed into a single ZIP file.
When changing a service template, which of the following will be added to linked services by default?
The other options will not be added to linked services by default because:
References: Create and manage service templates in ITSI, [Apply service template changes to linked services in ITSI]
Which of the following is a best practice when configuring maintenance windows?
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work.
There are two departments using ITSI. Finance and Sales. Analysts in each department should not be allowed to see each other’s services. What are the role configuration steps required to accomplish this?
C is the correct answer because teams are a feature of ITSI that allow you to restrict access to service content in UI views based on user roles. To create separate teams for finance and sales analysts, you need to create custom roles that inherit from the itoa_analyst role, which has read-only access to ITSI content. For example, you can create itoa_finance_analyst and itoa_sales_analyst roles that inherit from itoa_analyst. Then, you need to create custom teams that include these roles and assign them to the relevant services. For example, you can create a finance team that includes the itoa_finance_analyst role and assign it to the finance services. Similarly, you can create a sales team that includes the itoa_sales_analyst role and assign it to the sales services. This way, analysts in each department can only see their own services and not each other’s. References: Create teams in ITSI, Assign teams to services in ITSI
Which of the following is the best use case for configuring a Multi-KPI Alert?
Which of the following is a good use case regarding defining entities for a service?
Define entities before creating services. When you configure a service, you can specify entity matching rules based on entity aliases that automatically add the entities to your service.
Within a correlation search, dynamic field values can be specified with what syntax?