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CSTE Questions and Answers

Question # 6

Pick the best tactic to use in constructive criticism to help the worker understand his or her solution to the criticism.

A.

Criticize the individual rather than the product, because the individual creates problems with the product.

B.

Be prepared to help your subordinate improve his or her performance.

C.

Do it in public, while others are listening, so they too can learn from other people's mistakes.

D.

Explain to the employee what will happen to his or her career if the employee's behavior doesn't change.

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Question # 7

Function points are hardware and software independent.

A.

True

B.

False

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Question # 8

In quantifying risk, the term RE represents __________

A.

Risk Expense

B.

Related Expense

C.

Risk Exposure

D.

Risk Estimation

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Question # 9

Strategic quality and planning category examines the company's approach to planning to determine its adequacy to achieve or sustain quality leadership.

A.

True

B.

False

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Question # 10

The Pareto analysis is most effective for_______________.

A.

Showing relationships between items

B.

Ranking items by importance

C.

Measuring the impact of identified items

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Question # 11

National Quality Awards are intended to foster continuous improvement activities.

A.

True

B.

False

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Question # 12

Sheela is told to prepare a report on the most commonly occurring product defects. She reviews the software defect reports, which categorize the defects as coding errors, requirements errors, documentation errors, etc. The best tool to report this information is:

A.

A cause and effect diagram

B.

A scatter plot

C.

A histogram

D.

A Pareto diagram

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Question # 13

Choose the two options that are incorrect about the listening skill:

A.

Listening involves three steps: hearing, attending, feedback

B.

You should ask questions to the speaker to confirm what he or she is saying.

C.

Listening is a skill that is taught to young children

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Question # 14

To reduce the cost of removing defects, inspections should be emphasized, together with any other cost-effective techniques. The role of functional system testing should then be changed to one of gathering quality data on the programs.

A.

True

B.

False

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Question # 15

Peter is performing a test to see that it complies with the user requirement that a certain field be populated by using a dropdown box containing a list of values. Peter is performing ______________.

A.

Black-Box Testing

B.

Regression Testing

C.

White-Box Testing

D.

Load Testing

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Question # 16

A process/activity during which a high number of defects occur is known as a defect-prone process.

A.

True

B.

False

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Question # 17

The term "Defect" is related to the term "Fault" because a fault is a defect, which has not yet been identified.

A.

True

B.

False

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Question # 18

The two major differences between internal auditing and quality assurance involve their respective statement of responsibilities and common body of knowledge.

A.

True

B.

False

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