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Education-Cloud-Consultant Questions and Answers

Question # 6

A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................

What should a consultant create to meet the requirement?

A.

Public Group

B.

Success Team

C.

Chatter group

D.

Queue

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Question # 7

A college is planning an advancement campaign and wants to create a report using Cross Filters that segments business school alumni by Household who work for Fortune 500…

Which report should the consultant create to meet the requirement?

A.

Contact and Account report

B.

Contact and Affrications report

C.

Contact and Relationships report

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Question # 8

The Alumni Association is interested in using Education Cloud to support its operations. The Association tracks what engages alumni and their hobbies.

Which Education Cloud feature should the consultant recommend?

A.

Interest Tags

B.

Relationships

C.

Activity Timeline

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Question # 9

A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for User

Acceptance Testing.

Which item should be excluded from the testing scope?

A.

User experience in production

B.

Large data volumes

C.

Data load simulation

D.

Average versus peak performance

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Question # 10

An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.

Which feature should the consultant recommend to meet the requirement?

A.

Email to Case

B.

Success Teams

C.

Advising Pools

D.

Early Alerts

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Question # 11

University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, its company Contacts. Leads, Opportunities, and Activities.

Which solution should the consultant recommend?

A.

Sales Cloud

B.

Education Data Architecture

C.

Financial Services Cloud

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Question # 12

University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.

Which identity management feature should the consultant recommend to meet this requirement?

A.

Single sign-on

B.

Multi-factor authentication

C.

Connected apps

D.

Social sign-on

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Question # 13

A consultant is working with a customer who already uses Salesforce and wants to install the Education Data Architecture (EDA). The consultant has confirmed that EDA can work in the customer's existing environment.

Which location should the consultant visit to install EDA in the existing environment?

A.

Trailhead

B.

Partner Community

C.

Salesforce AppExchange

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Question # 14

A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.

Which two objects should the consultant use to address these requirements?

Choose 2 answers.

A.

Behavior Involvement

B.

Program Enrollment

C.

Term Grade

D.

Attendance Event

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Question # 15

A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs.

Which object should recruiters use to track the progress of sponsorship requests?

A.

Campaign

B.

Opportunity

C.

Program Plan

D.

Affiliation

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Question # 16

A private school's advancement office is looking for a fundraising solution that will create giving pages, process online donations and easily integrate with Salesforce.

Which solution should the consultant recommend?

A.

Pathways

B.

Experience Cloud

C.

Elevate

D.

Accounting Subledger

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Question # 17

A university's IT department is setting up an integration between the student information system (SIS) and the Education Data Architecture (EDA). The SIS integration will send students' academic major, status, and dates.

Which Salesforce object should this be mapped to?

A.

Course Connection

B.

Education History

C.

A Program Enrollment

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Question # 18

An elementary school plans to implement the K-12 Architecture Kit in a new org. The school want to be able to send SMS messengers to parents.

Which solution should the consultant recommend to meet the requirement?

A.

Parbot

B.

Social Studio

C.

Education Data Architecture

D.

App on the AppExchange

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Question # 19

An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record.

Which object should the consultant review first?

A.

Accounts

B.

Relationships

C.

Affiliations

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Question # 20

A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria.

What should the consultant do?

A.

Create a new flow.

B.

Activate the ApplicantCommunityHomePageController Apex class.

C.

Leverage the existing flow Sample: Application Auto Admit.

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Question # 21

An Admissions Department is evaluating data analytics tools to help determine the likelihood that accepted students will enroll at its school.

Which solution should the consultant recommend?

A.

Advisor Link Pathways

B.

Tableau Prep Builder

C.

Einstein Next Best Action

D.

Einstein Prediction Builder

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Question # 22

A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant recommend to ensure there is data?

A.

Behavior Incident

B.

Appointment Attendee

C.

Availability Topic

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Question # 23

A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce.

Which integration approach should the consultant recommend?

A.

Lightning Connect

B.

Salesforce Data Import Wizard

C.

ETL tool

D.

Salesforce Data Loader

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Question # 24

What should a consultant recommend to a university that wants a successful Data Governance committee?

A.

Create a Center of Excellence queue.

B.

Set up a Salesforce Adoption Dashboard.

C.

Refer committee members to Trailhead.

D.

Use RACI matrix to define member roles.

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Question # 25

A university is planning an enterprise wide implementation of the Education Data Architecture (EDA). It has asked the consultant do an analysis of standard functionality in EDA to identify additional apps it may need to purchase.

What is a standard feature of EDA?

A.

Student Advising

B.

Event Management

C.

Degree Auditing

D.

Address Management

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Question # 26

A university wants to track the Biology 101 class for next semester. The class will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility.

Which object in Education Data Architecture (EDA) should a consultant use to meet this requirement?

A.

Course Offering Schedule

B.

Time Block

C.

Program Enrollment

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Question # 27

The Admissions office sends 25 email 10 students slarty. The Director of needs to manage cohorts of prospective students and automate personalized emails.

Which two solutions should the consultant recommend to meet the requirement?

Choose 2 answers

A.

Journey Builder

B.

Salesforce Campaigns

C.

Datarama

D.

Salesforce Inbox

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Question # 28

A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.

What does the consultant need to do after installing EDA to ensure it is set up correctly?

A.

Assign EDA layouts to the Cases object.

B.

Assign EDA access to a cloned System Admin profile.

C.

Make the EDA record types available to profiles.

D.

Create and assign roles to all users who have access to EDA.

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Question # 29

A university Advancement office uses the Education data Architecture (EDA).

Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?

A.

Affiliation

B.

Relationship

C.

Attribute

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Question # 30

A partner wants to self-certify that its app complies with Education Data Architecture (EDA) readiness. The partner needs to certify that its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and abides by conventions for key EDA objects.

What are two key objects used with EDA?

Choose 2 answers.

A.

Opportunity

B.

Affiliation

C.

Account

D.

Attribute

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Question # 31

Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).

Which objects should the consultant use?

A.

Attribute

B.

Case

C.

Case Comment

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Question # 32

A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online application form, automated bot service, and online application management.

Which two solutions should the consultant recommend?

Choose 2 answers

A.

Third-party form builder app

B.

Digital Engagement

C.

Interaction Studio

D.

Admissions Connect

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Question # 33

A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?

A.

Availability Topic

B.

Appointment attendee

C.

Behavior Incident

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Question # 34

The Advancement team at a large university needs a solution for digitization volunteer events. Currently, the team manages volunteer opportunities and shift sign-ups using multiple spreadsheets.

Which solution should a consultant recommend?

A.

Event Monitoring

B.

A third-party app

C.

Process Builder

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Question # 35

A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool.

Which solution set should the consultant recommend?

A.

Education Cloud, MuleSoft, Anypoint Platform, Pardot

B.

Education Cloud, Elevate, Experience Cloud

C.

Education Cloud, Experience Cloud, Marketing Cloud

D.

Education Cloud, Nonprofit Cloud, Marketing Cloud

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Question # 36

A consultant needs to migrate international students' contact and address information to a Salesforce Education Data Architecture (EDA) environment with the State and Country Picklist feature enabled.

What should the consultant confirm before migrating the data?

A.

Contact Multi-Addresses Enabled is checked.

B.

All state and country values are ISO-3166 values.

C.

Every contact has a state and country value.

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Question # 37

Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.

Which solution should a consultant recommend?

A.

Account Engagement

B.

Salesforce Engage

C.

Salesforce Inbox

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Question # 38

Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.

Which data management strategy should the consultant recommend for course payment information?

A.

Migrate course payments to pardot and Salesforce.

B.

Manage course payments in the transaction system and Pardot.

C.

Manage course payments in the transaction system.

D.

Integrate course payments from Salesforce to the transaction system.

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Question # 39

A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.

When are Salesforce.org releases?

A.

Approximately two weeks after Salesforce.com releases

B.

Approximately one month before Salesforce.com releases

C.

Approximately two weeks before Salesforce.com releases

D.

Approximately one month after Safesforce.com releases

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Question # 40

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users.

What should the consultant discuss with the client?

A.

The business use case requires a Salesforce Platform license.

B.

The business use case requires a full Salesforce license.

C.

Education Cloud requires a Customer Community license.

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Question # 41

An Admissions office is using Admissions Connect to manage its student application review process. The office needs to make sure applications are unable to be edited after the submission deadline.

Which functionality should the consultant use to meet this requirement?

A.

Create custom Open Date and Due Date fields.

B.

Leverage the Open Date and Due Date fields.

C.

Develop a custom trigger that checks the submission deadline against the current date.

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Question # 42

An Admissons office is interested in evaluating historical trends of its applicants to get greater insights on its applications yield and melt.

What should the consultant advise?

A.

Leverage the existing sample reports.

B.

Use the Admissions Connect Tableau Accelerator.

C.

Create a custom report type.

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Question # 43

A university wants to use Education Cloud for student Advertising and support services.

After enabling Education Cloud and Student Success, what should the consultant do next to set up the org?

A.

Turn on Care Plans

B.

Enable Academia operations.

C.

Check the permission set licenses.

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Question # 44

The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.

Which of these Education Cloud considerations should the consultant discuss with the Association?

A.

Install Insights Platform to understand alumni data.

B.

Install NPSP into their Education Cloud environment.

C.

Leverage a third-party app to support event management.

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Question # 45

An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.

What should a consultant recommend to meet this requirement?

A.

Salesforce Data Management Platform

B.

Einstein Account-Based Marketing

C.

Pardot Business Unit

D.

Marketing Cloud Business Unit

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Question # 46

The advancement team uses Salesforce for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.

Which analytics tool should the consultant recommend?

A.

Einstein Prediction Builder

B.

Campaign Influence

C.

Tableau Prep Conductor

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Question # 47

A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information.

Which action should the consultant take?

A.

Set the Default Account Model to Administrative.

B.

Populate the Account field with the Household record.

C.

Set the Default Account Model to Household.

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Question # 48

The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS.

What is the integration direction between the systems?

A.

One-way integration with Salesforce to the housing system

B.

One-way integration with the housing system to Salesforce

C.

One-way integration with to the SIS to Salesforce

D.

One-way integration with Salesforce to the SIS

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Question # 49

A university uses Admissions Connect and wants to digitally transform its Study Abroad processes. Currently, staff need to check multiple spreadsheets to identify which Study Abroad students have completed specific tasks to qualify for the program.

Which solution should a consultant recommend?

A.

Program Plan

B.

Action Plans

C.

Pathways

D.

Attendance Event

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Question # 50

A consultant needs to migrate information from a university's legacy system and reference the corresponding Education Data Architecture (EDA) objects and fields in Salesforce.

What should the consultant reference to complete this task?

A.

EDA Data Dictionary

B.

Lightning Connect

C.

Data Loader

D.

EDA Settings

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Question # 51

A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.

Which Education Cloud solution meets this requirement?

A.

Student Success Hub

B.

Pathways

C.

K-12 Architecture Kit

D.

Admissions Connect

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Question # 52

A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.

What should the consultant recommend?

A.

Leverage Advisor Link to advise them on the application yield.

B.

Use Education Cloud to replicate the current systems and processes.

C.

Implement Marketing Cloud to manage recruitment campaigns.

D.

Implement Pardot Lead Scoring to find well qualified students.

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Question # 53

The university Development office wants to present social media ads to constituents who demonstrate low engagement is email campaigns. The department uses Marketing Cloud Corporate Edition for Campaign management.

Which Marketing Cloud product should the consultant recommend?

A.

Advertising Studio

B.

Social Studio

C.

Interaction Studio

D.

Email Studio

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Question # 54

Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.

Which solution should the consultant recommend?

A.

Gmail Integration

B.

Custom automation

C.

Einstein Activity Capture

D.

Salesforce Inbox

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Question # 55

A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment.

What should the consultant use to meet the requirement?

A.

Scratch org

B.

Developer Edition org

C.

Full sandbox

D.

Partial Copy sandbox

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Question # 56

During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.

What is the impact of creating a Contact without a parent Account?

A.

Contacts are private only to the record owner, and inaccessible to other users.

B.

Contacts are at risk of ownership data skew, which may result in performance issues.

C.

Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.

D.

Contacts are public to all users, potentially sharing sensitive data.

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Question # 57

A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants.

Which EDA object should the consultant use?

A.

Course Offering

B.

Course Connection

C.

Term Grade

D.

Program Enrollment

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Question # 58

The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.

Which component should the consultant recommend to meet their needs?

A.

Pathways

B.

Success Plans

C.

Path

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Question # 59

A primary school has implemented the K-12 Architecture Kit. The school needs to report out basic student demographic information. What should the consultant do to meet this requirement?

A.

Create a new student demographic dashboard.

B.

Refer to the existing sample student demographic dashboard.

C.

Use the Student Success Hub Tableau Accelerator.

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Question # 60

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.

Which two steps should a consultant take to set up a student in Student Success Hub?

Choose 2 answers

A.

Create a Student Case record.

B.

Create a User record.

C.

Create a Household Account record.

D.

Create an Administrative Account record.

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Question # 61

Where should the consultant go to configure Primary Affiliation fields on the Contact record in the Education Data Architecture (EDA)?

A.

Affiliation TDTM records

B.

Field Sets for Affiliations

C.

Affiliation Mappings

D.

Affiliation Sharing Rules

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Question # 62

Which metric should the consultant recommend to determine whether the Implementation project is successful?

A.

Volume of emails to the office

B.

Percentage of staff logins each month

C.

Number of student phone inquiries

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Question # 63

A consultant is working with a university in Spain that will be using the Education Data Architecture (EDA).

Which of these considerations about translating EDA into Spanish should the consultant discuss with the university?

A.

EDA picklist values are restricted to the organization's default language.

B.

EDA picklist values for reciprocal Relationships need to be translated manually.

C.

Spanish is a platform-only language in EDA.

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