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 Salesforce-Loyalty-Management Dumps with Practice Exam Questions Answers

Questions: 49 questions

Last Update: Feb 17, 2024

Salesforce-Loyalty-Management Question Includes: Single Choice Questions: 28, Multiple Choice Questions: 19,

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Salesforce-Loyalty-Management Questions and Answers

Question # 1

In order to view the information pertaining to a member’s recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two


Incorporate the ‘Member Summary Embedded Dashboard’ on the Contact record


Incorporate the Member Service Manager Home Dashboard on the Contact record


Incorporate the ‘Transaction Journals’ related list on the Contact record


Incorporate the ‘View Member Profile’ component on the Contact record

Question # 2

The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.

The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier)

Extend Expiration for this tier group is Qualifying Points Reset Date.

A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.

Which date would be the new Expiry date or this member after the tier is upgraded to Gold?


December 31, 2024

B, March 31 2024


December 31, 2023


March 16, 2020.

Question # 3

What three types of vouchers can be configured in Loyalty Management?


Promo Code


Discount Percentage


Fixed Value


Gift Card


Product or Service

Question # 4

A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.

Which two statement correctly describes hot to grant proper access on the user detail page?


Assign user access to the analytics for Loyalty role.


Assign access by checking CRM analytics plus user


Assign user access to permission sets for analytics for Loyalty.


Assign the user the analytics profile for analytics for Loyalty.

Question # 5

A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.

How will the personalized benefits be display for each Loyalty Program member?


On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member


On the Member Benefit Related List, linked to Loyalty Program Member


On the Transaction Journal Related List, Linked to Loyalty Program Member


On the Voucher Related List, linked to Loyalty Program member