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C_C4H320_24 Questions and Answers

Note! Following C_C4H320_24 Exam is Retired now. Please select the alternative replacement for your Exam Certification. The new exam code is C_C4H320_34

C_C4H320_24 Questions and Answers

Question # 6

Which areas in the user interface can you use to create a customer complaint ticket?Note: There are 2 correct Answer to this question

A.

Backoffice Collaboration Center

B.

Backoffice Customer Support Cockpit

C.

On the storefront using the Assisted Service Module

D.

Feedback Icon at the top right of the Backoffice page

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Question # 7

What is a media format typically used for in media management in SAP Commerce Cloud?Note: There are 2 correct Answer to this question

A.

To enable the assigned media to be selected when dealing with responsive banner components

B.

To covert a base media to another media

C.

To describe the format of the assigned media, such as .jpeg or png

D.

To refer to the type of the assigned media, such as image, video, or text

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Question # 8

What can a customer support agent use the Assisted Service Module to do?Note: There are 3 correct Answer to this question

A.

View the customer's cart using the 360 degree customer view

B.

Approve an order flagged as possible fraud

C.

Create a new customer account on the customer's behalf

D.

Search for a customer's account or session

E.

Create and assign a coupon good for the duration of the ASM session

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Question # 9

In SAP Commerce Cloud, the following 4 price rows are definede priceRowA userA-5 dollars pniceRowB:

userPriceListB - 10 dollars priceRowC: product Price GroupC-8 dollars priceRowD 20 dollars (anything is 20 dollars) .Which price row will apply if userA (assigned to the userPricelistB) is buying a product assigned to the product PriceGroupC?

A.

priceRowB

B.

priceRowD

C.

priceRowA

D.

priceRowC

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Question # 10

Which of the following considerations apply to the concept of categorization work in SAP Commerce?Note: There are 2 correct Answer to this question

A.

A category can have multiple parent categories.

B.

A product can belong to multiple categories.

C.

A category can contain a set of product attributes.

D.

A category is a logical group of products with the same attributes.

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Question # 11

What are CMS navigation nodes used for?Note: There are 2 correct Answer to this question

A.

To provide a hierarchical structure among 828 business units and cost centers

B.

To provide links used in the checkout navigation page flow

C.

To configure links used in the navigation bar

D.

To configure links used in the My Account menu

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Question # 12

You are administering the validation frameworkWhat can you use the Backoffice Administration Cockpit for?Note: There are 2 correct Answer to this question

A.

Create a new constraint type

B.

Create a constraint method

C.

View all constraints in the system

D.

Reload the validation engine

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