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To process a loan application, evaluate an applicant’s credit score: >700 to underwriting, <500 to email denial, otherwise to loan officer review. Which flow correctly captures this?
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation. What skill must Javi use to get the Business team to incorporate IT’s proposed solution?
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date.
Select the approach that meets the validation requirements:
How do you provide users with guidance for completing a form and avoid the need for application training?
two statements about the Constellation design system are true? (Choose Two)
An applicant submits a load request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed
If the credit is acceptable, the loan application is forwarded to a loan officer for review
If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing
If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)
Consider the following scenario:
During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview
Next, an email invitation is sent to the candidate
During the interview, the hiring manager captures notes from the discussion
Finally, the candidate is assigned a technical exercise and the results are added to the case
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)
You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
Which two requirements ensure that valid data is used in a case? (Choose Two)
A Developer configures a button with the action set as shown in the following image:
Place the events in the order they occur.
The 1 Field Type defines a field to access data stored in a Data Page. The 2 Field Type defines a field to access data users supply in the Case.
In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)
In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
A promotion is available when a shopper spends USD100. Which attribute applies?
You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
Drag each report from the left to the corresponding report type on the right.
You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates.
How do you support this request?
As part of a purchase order case, after someone completes a purchase, a conformation email is sent. How do you design the case life cycle to send the email?
A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?
Which project nears the end of the Prepare phase, you prepare the project plan for review with your development team, two elements does the project plan include? (Choose Two)
Which two field types are specialized versions of the Query field type? (Choose Two)
Select three benefits that Pega Express™ brings to Pega Platform™ application implementation. (Choose Three)
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
….application grants 75 employees access to one of four personas: Admin, Author, User, and Manager. A new analyst who joins the company requires all the .. of the Author persona, but only some of the reporting features are available to the Manager persona.
o you satisfy this security requirement?
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three)
TESTED 31 Aug 2025
