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1z0-1037-22 Questions and Answers

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1z0-1037-22 Questions and Answers

Question # 6

You have created four individual reports that display different details related to four agents.

Your customer wants to view and search for data in these reports simultaneously.

What should you use?

A.

Standard report

B.

Dashboard report

C.

Cross Tabs report

D.

Cumulative report

E.

Custom report

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Question # 7

What two factors are responsible for ranking of an answer? (Choose two.)

A.

display position

B.

number of answers linked to that answer

C.

number of searches for that answer article

D.

solved count based on customer activity

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Question # 8

Which filter type should you use in a report to display data in a tree structure?

A.

Auto filter

B.

Rollup

C.

Slicing by column

D.

Slicing by bucket

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Question # 9

What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A.

both the Answers Keywords and Stopwords

B.

the thesaurus.txt file

C.

the alias.txt file

D.

the wordlist files

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Question # 10

You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.

Which type of report should you create?

A.

Dashboard

B.

Cross tab report

C.

Linked report

D.

Custom report with slice bucket

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