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MB-230 Question Includes: Single Choice Questions: 133, Multiple Choice Questions: 51, Hotspot: 82, Drag Drop: 72,
You need to ensure users can search the knowledge base from a case record.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to decide which action is applicable in the SLA.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to enable relevance search for the custom entity.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to ensure cases are handled correctly.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to meet the automatic case creation requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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The MB-230 exam is part of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate credential. It measures your ability to design and implement customer service solutions using Dynamics 365.
The MB-230 exam is ideal for functional consultants, customer service managers, and IT professionals who implement and optimize Dynamics 365 Customer Service applications.
Passing MB-230 earns the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.
The MB-230 exam covers:
Case Management
Knowledge Management
Queues and SLAs
Voice Channels
Omnichannel for Customer Service
Customer Feedback and Collaboration
You must score 700 out of 1000 to pass the MB-230 - Microsoft Dynamics 365 for Customer Service exam.
To earn the full Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, you must pass both MB-230 and PL-200 (Microsoft Power Platform Functional Consultant). PL-200 is strongly recommended first since MB-230 heavily relies on its coverage of Dataverse, model-driven apps, and Power Platform automation concepts, making preparation more effective.
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Quevedoposted on 22-Apr-2026
Top notch accuracy with smartly structured course to cover all essential parts of the MB-230 - Microsoft Dynamics 365 for Customer Service exam. 100% real Single/Multiple Choice Questions with well captured Hotspots and distinguished Drag Drop questions make this pdf must have thing to pass your exam. I loved preparing with them and passed.
TESTED 14 May 2026
