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 MB-230 Dumps with Practice Exam Questions Answers

Questions: 105 questions

Last Update: Aug 16, 2022

Microsoft Certification Exam MB-230 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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MB-230 Questions and Answers

Question # 1

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.


SLA with 24 hours as the failure time and no warning


SLA with 6 hours as the failure time and a one-hour warning


SLA with 6 hours as the failure time and no warning


SLA with one hour as the failure time and no warning


SLA with 24 hours as the failure time and a two-hour warning

Question # 2

You need to create and configure objects to support the requirements.

How should you configure the system? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 3

A customer has three cases in process and two cases for the current calendar year.

You need to determine how many cases the customer has left on their entitlement.

How many cases are left?









Question # 4

You need to search for answers to customer claims.

Which type of search should you perform?




Quick Find






Case Relationships

Question # 5

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.


Create a case from email.


Define an SLA and entitlements and set entitlement values for case numbers.


Configure a status reason transition.


Create a case routing rule.


Automatically create or update records.

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