ITIL-4-Practitioner-Release-Management Questions and Answers

This scenario involves using technology to improve incident resolution by addressing overdue updates. TheITIL® 4 Practitioner: Release Managementdocument states:"To prevent delays in incident resolution due to overdue updates, release management can enforce updates as part of ongoing operations and maintenance, using automated tools to ensure systems are up-to-date"(Section 4.2).

Option A (Include updates in incident resolution activities) is reactive and inefficient, as it delays resolution by embedding release activities into incident handling.

Option B (Ensure updates are enforced as part of ongoing operations and maintenance) is proactive, using technology to keep systems updated, thus reducing incident resolution times by preventing the issue.

Option C (Include updates in request fulfilment activities) addresses user requests, not the root cause of incident delays.

Option D (Ensure updates are included in the release of new services) doesn’t address existing systems needing updates, only new services.

The correct answer is B, as it leverages technology in operations to proactively manage updates, aligning with ITIL 4 principles.