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 ITIL-4-DITS Dumps with Practice Exam Questions Answers

Questions: 30 questions

Last Update: Dec 7, 2022

PeopleCert Certification Exam ITIL-4-DITS has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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ITIL-4-DITS Questions and Answers

Question # 1

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?


Market relevance


Omnichannel delivery


Customer analytics


Customer feedback

Question # 2

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?


A list of vendors who will provide the components mat form the social media service


An inventory of the mam technology components that will be located at the head office data centre


Definitions of the service management toolsets needed to support the service


Descriptions of the series of steps for the work that is required to create and support the service

Question # 3

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?


The innovation is low cost


The innovation is essential for the a organization to survive


The innovation will deliver significant benefit for the organization


The innovation is low risk

Question # 4

Which is a leadership skill that relates to having a digital mindset?


Looking at the potential of new tools to meet customer needs


Sharing success stories frequently to motivate others


Bulking a rapport with regulators and government officials


Measuring the success of strategic digital initiatives