Health-Cloud-Accredited-Professional Dumps with Practice Exam Questions Answers

In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.

The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient’s profile.

It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.

It’s specifically designed to give providers and service representatives a 360-degree view of the patient’s most important details.

Why not the others?

A. Enhanced Highlights Panel – This is a general Salesforce feature to show record highlights, but it’s not tailored to healthcare-specific patient insights.

B. Enhanced Timeline – Useful for viewing chronological events (interactions, activities, encounters), but not for quick access to insurance/PCP details.

D. Patient Path – This is a visual guide for patient journeys or care programs, not for surfacing key profile details.

Salesforce Health Cloud Reference:

???? Salesforce Health Cloud Implementation Guide – Advanced Patient Card:

“Use the Advanced Patient Card to display a patient’s most critical information—such as coverage, conditions, medications, and care team members—directly on the patient profile for easy reference and navigation.”

Salesforce Help: Advanced Patient Card

The requirement is:

Encryption at rest → Handled by Salesforce Shield Platform Encryption.

Notification of activities (user monitoring, data access) → Provided by Event Monitoring in Salesforce Shield.

Extensive field tracking → Achieved with Field Audit Trail, also part of Salesforce Shield.

That’s why the correct answer is the Salesforce Shield bundle, which directly addresses all three compliance needs.

Why not the others?

A. Role Hierarchy, Password Policies, IP Restrictions → These are basic Salesforce security features, but they don’t provide encryption at rest or activity monitoring.

B. Field Audit Trail + Encryption + 2FA → Close, but Field Audit Trail and Encryption require Shield anyway, and 2FA is important but doesn’t meet the monitoring requirement.

D. Security Health Check + DLP policies → Useful for improving org security posture, but Salesforce does not have native DLP policies like in other security platforms. This doesn’t satisfy the encryption + monitoring requirement.

Salesforce Health Cloud / Security Reference:

???? Salesforce Shield Overview:

“Use Shield Platform Encryption for encryption at rest.”

“Use Event Monitoring to monitor and track user activity across apps.”

“Use Field Audit Trail to retain field value changes for compliance requirements.”

Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References

Provider Search and Performance:

The Data Processing Engine (DPE) in Health Cloud enables fast, scalable searches across large provider directories. It is specifically designed for performance and scalability in Provider Search scenarios.

Extract:

“Health Cloud leverages the Data Processing Engine to deliver scalable, high-performance Provider Search for finding care locations and providers based on patient preferences and proximity.”

— Health Cloud: Provider Search

Other Options:

Pipeline Analytics: Used for data insights, not real-time search.

Business Rules Engine: Handles rules/logic, not high-volume search.

Flow for Industries: Automates processes, but DPE is the correct scalable search tool.

Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References

Business Rules Engine (BRE):

Enables you to define, automate, and manage approval criteria for prior authorizations.

Extract:

“Use Business Rules Engine to automate decisions and apply approval criteria for utilization management and prior authorizations.”

— OmniStudio: Business Rules Engine

Utilization Management Data Model:

Provides standard Health Cloud objects to manage prior authorizations, including requests, approvals, and denials.

Extract:

“Health Cloud Utilization Management provides a complete data model for tracking prior authorization requests and decisions.”

— Health Cloud: Utilization Management Data Model

Out-of-the-box Process Libraries:

Prebuilt processes for common healthcare workflows, including prior authorizations.

Extract:

“Out-of-the-box process libraries provide reusable flows for utilization management, including authorizations, appeals, and notifications.”

— Administer Health Cloud: Process Libraries

Incorrect Options:

A. Claims data model: Related to claims, not prior authorizations.

B. Intelligent Appointment Management: Focused on scheduling, not utilization management or prior authorization.

When configuring security, sharing, and visibility in Salesforce Health Cloud, consultants must consider healthcare-specific requirements such as HIPAA, GDPR, and organizational policies. Two critical considerations are:

B. Understand customer needs, data security, privacy concerns, regulatory compliance, and sharing or visibility restrictions.

Healthcare data involves PHI (Protected Health Information), which requires strict compliance with HIPAA and regional regulations.

Consultants must tailor security models to meet specific privacy and compliance requirements.

C. Regularly review and update security, sharing, and visibility settings in Health Cloud to align with evolving needs, regulations, and organizational policies.

Regulations change, and so do organizational needs. Security and sharing rules must be reviewed and updated periodically to ensure ongoing compliance and relevance.

Why not the others?

A. Ensure that data mask is used in production to appropriately manage PHI.

Salesforce Data Mask is a tool for sandbox data anonymization, not for production. PHI in production should be secured using encryption, field-level security, and sharing rules—not Data Mask.

D. Review Salesforce documentation and implement a standardized security and visibility model.

While documentation is helpful, healthcare organizations require tailored security models that fit unique compliance and data access needs, not a one-size-fits-all model.

Salesforce Health Cloud Reference:

???? Salesforce Health Cloud Security & Compliance Guidance:

“When configuring Health Cloud, ensure security models reflect customer needs, privacy concerns, and regulatory compliance (HIPAA, GDPR, etc.).”

“Review and update security, sharing, and visibility models regularly to address evolving business, regulatory, and compliance requirements.”