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TK0-201 Questions and Answers

Question # 6

Which of the following is the main advantage of using a multiple choice questionnaire when conducting training needs analysis?

A.

Generates real-life data

B.

Exposes the cause of performance problems

C.

Allows the data to be anonymous

D.

Yields data that is easily summarized and reported

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Question # 7

An instructor has just covered a particularly difficult topic in class. To ensure that the learners understand the material which kind of questioning would be most helpful?

A.

Higher order

B.

Clarifying

C.

Hypothetical

D.

Closed-ended

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Question # 8

Using every available feature of a computer-based graphic presentation is:

A.

A benefit to the visual learner.

B.

Distracting to the learner.

C.

An excellent use of training materials.

D.

A creative use of resources.

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Question # 9

An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?

A.

Ask other learners to provide an example to further clarify the material

B.

Seek feedback from the learner to show they understand.

C.

Restate the material with further examples and diagrams.

D.

Proceed on to the next section of material.

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Question # 10

An instructor realizes that a learner is confused about the information based upon a question the learner asks. Which of the following should the instructor do to address this issue?

A.

The instructor should rephrase the question asked by the learner and clarify their confusion.

B.

The instructor should stop instruction and have a review of all of the information covered.

C.

The instructor should immediately provide clarification so as to not impede the progress of the rest of the group.

D.

The instructor should refer the learner to additional study materials that they can review for clarification after the class.

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Question # 11

An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?

A.

Set up conference calls with the learners so they can participate in the class.

B.

Buy inexpensive sound cards and ship them to the student's locations.

C.

Pre-record the lectures and make them downloadable from the virtual classroom.

D.

Have the other learners take notes on the lectures and send the notes to the learners who do not have sound cards.

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Question # 12

An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?

A.

Higher order

B.

Hypothetical

C.

Open-ended

D.

Closed-ended

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Question # 13

An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?

A.

The instructor's contract manager because pre-course student assessments should have addressed this need.

B.

The instructor because a pre-course classroom setup assessment should have been conducted.

C.

The client's training manager because they should know how to properly deliver this training.

D.

The client's training coordinator because they should setup that class according to delivery method normally used for the topic.

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Question # 14

An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?

A.

Contact facilities management to try to find a prompt interim solution.

B.

Stay on task and use humor to distract.

C.

Cancel class for the remainder of the day and start fresh the next morning.

D.

Tell the learners they have to endure the heat and the problem will be addressed later.

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Question # 15

At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?

A.

The instructor compared learning achievements to learning objectives

B.

The instructor failed to monitor learner progress during training

C.

The instructor failed to properly motivate the class.

D.

The instructor used too many delivery methods during training

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Question # 16

Which of the following is the MOST important issue to consider when identifying the target audience for a training program?

A.

Potential gains in participant productivity

B.

How much the program will cost

C.

The knowledge and skill of the participants

D.

The type of incentive to provide for completing the training

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Question # 17

A corporate trainer has their session recorded on video as a part of their evaluation. Throughout the video, the evaluator noticed that the trainer stood in front of the room throughout the entire session. The presenter MOSTlacks which of the following methods of communication with learners?

A.

Opportunities for questions and answers

B.

Interpersonal skills

C.

Group involvement

D.

Management of course flow and training activities

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Question # 18

On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?

A.

Proceed with the course; no additional action is required

B.

Avoid eye contact during the course

C.

Have the friend reschedule their course

D.

During introductions inform the students of the situation

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Question # 19

An instructor is preparing the classroom for a course at an on-site location. The course material contains a video clip with sound, but the presentation computer has no sound card. Which of the following should the instructor do FIRST to maintain the delivery method intended by the course designers?

A.

Ask the IT staff to install a sound card on the presentation computer before the class starts.

B.

Explain the video to the class rather than play it.

C.

Create presentation slides before the class starts that contain screenshots from the video.

D.

Perform a voice-over while the video plays

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Question # 20

During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?

A.

Directly ask the learner during the exercise if there is a problem.

B.

Discreetly go over to the learner and ask if help is needed.

C.

Call on the learner to answer a question.

D.

Ask an advanced learner to assist this learner.

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Question # 21

During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?

A.

Content expertise

B.

Proper use of non-verbal communication

C.

Proper use of communication and presentation skills

D.

A comfortable learning environment

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Question # 22

A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now noticesthat the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:

A.

Create supplemental handouts with the correct product information.

B.

Call the manager of the development department and emphasize the department's incompetence.

C.

Tell the client to take personal responsibility to ensure the mistakes are corrected.

D.

Skip delivering that portion of the course until the material is updated.

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Question # 23

During the start of the class, three of the learners who are competent in the subject matter inform the instructor that their attendance in the class is due to job requirement. Which of the following techniques will BEST motivate these three learners to get more out of the class?

A.

Give the three learners various scenarios about how the acquired knowledge will increase their effectiveness.

B.

Ask the three learners to share information they have learned from their real life experiences to the rest of the class.

C.

Ask the three learners to lead discussions and aid the other learners in the class if needed.

D.

Find out what the three learners know and focus on what they might not know about the subject matter.

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Question # 24

An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shownin the class. Which of the following should the instructor try FIRST?

A.

Attempt to open the graphic on another computer and use that computer to run the virtual classroom.

B.

During the class, ask the learners if they are able to open the given file type. If so, provide the graphic file via email.

C.

Ask the provider of the graphic to provide a compatible file format of the graphic.

D.

Re-create the graphic using another software tool.

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Question # 25

A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?

A.

Continue using the video because it works at other locations

B.

Use a few photos discussing what was covered by the video

C.

Provide a link to download the video before viewing

D.

Include the topic in the outline but skip over it in class

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Question # 26

A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?

A.

Computer-generated printouts of the material

B.

Video podcasts of the training sessions

C.

Audio files explaining the processes in the class

D.

Virtual training sessions providing a comfortable environment

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Question # 27

During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructorshould take that would be most beneficial to the current students?

A.

Suggest supplemental training resources at the end of class.

B.

Inform the learners of the important information and that it will be added to the course material in the future.

C.

Purchase additional training resources and incorporate them into the class.

D.

Contact the course designer and recommend adding the additional material.

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Question # 28

An instructor is using an example where the students are contractors for an organization and have been brought in to perform a specific task. The instructor then begins to question the students regarding the example. This isusing which of the following questioning types?

A.

Clarifying

B.

Probing

C.

Closed-ended

D.

Hypothetical

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Question # 29

The MOST significant advantage of using structured exercises in a training session is that participants:

A.

Will benefit from exchanging information with their peers.

B.

Are allowed to practice and receive feedback on new skills.

C.

Are allowed to reflect on their skill sets.

D.

Will receive a lot of new information.

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Question # 30

During a virtual class the instructor has a learner that seems to be growing increasingly confused and now has questions that are distracting the rest of the class. Which of the following is the BEST course of action for the instructor to take?

A.

Inform the class that they need to move on to new material.

B.

Take the learner's questions into private chat.

C.

Use the learner's questions to reinforce the material for the entire class.

D.

Recommend the learner seek outside tutoring.

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Question # 31

A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?

A.

Ignore the participant completely. They should have logged in on time.

B.

"Welcome! Glad you decided to finally join us today. Since you missed the opening exercises, you might want to just try back another day."

C.

"Welcome! Please see the assistant to review what was missed."

D.

"Welcome! Let me briefly review the content missed. We are currently on lesson two."

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Question # 32

An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?

A.

Proceed with the course at a beginner level

B.

Ask the learners during introductions

C.

Assume all learners' knowledge is equal

D.

Administer a written pre-test

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Question # 33

While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?

A.

Overhead projector

B.

Website forum

C.

Structured handout

D.

Vendor source material

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Question # 34

An example of motivation through self-confidence is:

A.

calling on students with background experience that aligns with the subject matter.

B.

allowing students to write answers on the board.

C.

having students call out individual answers in a review quiz.

D.

singling out a student to answer a specific question on the current objective.

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Question # 35

Which of the following would be described as an open question type?

A.

What did you do on your summer vacation?

B.

What is your name?

C.

How much longer is training?

D.

Which action would reproduce the problem: adding or removing water?

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Question # 36

When beginning a training session the trainer should:

A.

make any copies of reference guides for students.

B.

open in a positive way, using humor or positive outcomes.

C.

locate additional training materials to enforce objectives.

D.

inspect all the training equipment and supplies.

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Question # 37

Which of the following would BEST stimulate student interest in a topic?

A.

Conducting a debate on the topic’s validity

B.

Presenting slide shows on the topic

C.

Watching a movie on the history of the topic

D.

Listening to real-life experiences on the topic

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Question # 38

An instructor wants the class to examine a concept more deeply. Which of the following question types should the instructor use?

A.

Probing

B.

Direct

C.

Open

D.

Closed

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Question # 39

An organization clearly states they want a high success rate after employees have completed a training course. Which of the following are the BEST methods to facilitate this requirement? (Select TWO).

A.

Present a copy of the pre-test results to the organization.

B.

Prepare a written report on student progress halfway through the course.

C.

Conduct periodic evaluations of students throughout the course.

D.

Present the results of the final test to the organization.

E.

Report the failures to the organization at the end of the course.

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Question # 40

While holding a company-wide virtual training session, several students are having issues accessing a company-hosted website needed for the session. Which of the following actions should the trainer have the students take?

A.

Have students contact their network support about the website.

B.

Have students restart the virtual session and connect to the website.

C.

Have students contact the company’s Internet provider about the website.

D.

Have students contact the website’s tech support.

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Question # 41

During the introduction a student states an objective was not mentioned. The instructor finds that the objective is a personal objective of the student. Which of the following would be the MOST likely solution?

A.

Meet with the student outside of class to discuss their interruption.

B.

Direct the student to the course developer.

C.

Explain that the course is pre-built and cannot be changed.

D.

As time permits, include information about the missing objective.

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Question # 42

When would a hypothetical question be MOST appropriate?

A.

During the course evaluations

B.

During the course introductions

C.

During a lecture on facts and figures

D.

During a discussion about a procedure

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Question # 43

A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?

A.

Email the students a corrected version.

B.

Search the Internet for the students’ phone numbers and call them.

C.

Contact the client’s IT department to see what they think should be done.

D.

Ignore it since some of the missing data is in the book.

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Question # 44

An online student poses a question to the instructor that relates to the school’s procedures. The instructor should:

A.

direct the student to the course description.

B.

direct the student to the school’s student handbook.

C.

direct the student to a classmate.

D.

direct the student to the course syllabus.

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Question # 45

A trainer notices that a participant is tapping a pen onto a surface and realizes the noise may be distracting other participants. Which of the following would be considered the MOST effective action to eliminate the possible distraction? (Select TWO).

A.

Ask all participants to ensure that their microphones are muted

B.

Use private chat to address the issue with the distracting participant

C.

Ask an overhead question to identify the distracting participant

D.

Address all participants humorously to avoid embarrassing the distracting participant

E.

Use the public chat tool to point out the distracting participant

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Question # 46

Which of the following should a trainer do to encourage learner response during a training session?

A.

Use only closed-ended questions during the session

B.

Arrange the classroom so that learners are in a circle

C.

Send the class on break to refocus the learners

D.

Use name cards to refer to each learner by name

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Question # 47

A contract trainer has been hired to deliver a custom course for a corporate client that still has not completely committed to the content. Which of the following actions would BEST allow the trainer to deliver a successful course?

A.

Deliver a particular vendor’s material to the client to show the content.

B.

Work with internal resources to decide which material is relevant.

C.

Use pre-built material that maps to the general area the client wants covered.

D.

On the first day of the course take a poll of the learners to see what is important to them.

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Question # 48

A trainer is leading a virtual computer lab class. Since all the actual equipment is remotely located from the learners, several of them have had issues receiving timely screen updates of their lab work. In which of the following ways should the trainer address this issue?

A.

Reschedule the lab to facilitate the learning environment for all participants

B.

Explain the Internet can be problematic and refer the learner to the help desk

C.

Advise the learner to refresh the screen to clear the problem

D.

Have the affected learners skip the lab and await further lecture

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Question # 49

In a virtual classroom, which of the following would be the BEST reason for an instructor to poll the learners?

A.

Allows the instructor to deliver exams to each student

B.

Allows the learners to interact with one another

C.

Allows the instructor to survey the class

D.

Allows the instructor to see which learners are participating

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Question # 50

Which of the following would an instructor do with a new class to get the learners involved?

A.

Have the learners introduce themselves.

B.

Lecture on the topic and then ask questions about the lecture.

C.

Have the learners stand around and talk to each other.

D.

Give a survey to assess each learner's knowledge.

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Question # 51

An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?

A.

The learners were disinterested in group discussions about the topics.

B.

The learners were neither familiar with nor understood the assigned topics.

C.

The learners were not comfortable with the members of the group.

D.

The learners were ready for a break and the instructor failed to recognize this.

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Question # 52

After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?

A.

It measures the application of the skills taught.

B.

It validates the quality of the course material.

C.

It requires the learners to use what they learned.

D.

It helps to reinforce the learning concepts.

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Question # 53

Which of the following methods will monitor the learning retention that is occurring during training?

A.

Tests

B.

Learner's self-assessment and evaluation

C.

Initial learner assessment

D.

Instructor evaluation form

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Question # 54

Which of the following should an instructor consider when distributing motivational incentives?

A.

The incentives should be geared towards individuals and not the group as a whole.

B.

The incentives should be used to gain the learners attention.

C.

The incentives should be given out freely as encouragement to the learners.

D.

The incentives should be considered by the learners as appropriate and necessary.

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Question # 55

A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?

A.

Contact the training manager for suggestions on how to proceed.

B.

Teach to the more experienced learners; the others will catch up.

C.

Make the six learners that already know the material wait until the other learners catch up

D.

Cancel the class and then divide the class into two difference courses.

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Question # 56

While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?

A.

Condense the remaining topics.

B.

Reduce the break time for the remainder of the day to catch-up on the missed material

C.

Give the learners home work to do independent study on the missed material.

D.

Have the learners stay late to make-up for the missed course time.

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Question # 57

During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?

A.

Have the facilities coordinator provide a projector.

B.

Continue with the demonstration with all learners looking at the instructor's screen,

C.

Continue the demonstration by explaining what is on the instructor's screen.

D.

Postpone the class until the network becomes available.

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Question # 58

Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy. Which of the following actions should the instructor take in order to avoid this?

A.

Allow the learners to decide on a resolution.

B.

Omit the topic from the course.

C.

Tell the learners that controversy on this topic is normal

D.

Produce authoritative references.

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Question # 59

An instructor is conducting a review of written instructions and is aware that the preferred learning style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?

A.

Adjust the delivery of the review to include more graphs and charts as part of the exercise.

B.

Administer an exam to verify learner's knowledge of the material.

C.

Deliver the curriculum as defined in the documentation so that the rest of the class does not fall behind.

D.

Adjust the delivery of the review to include a demonstration as part of the exercise.

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Question # 60

At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).

A.

Instructor's presentation abilities

B.

Accessibility of the facility

C.

Technical accuracy of the course material

D.

Amount of time the learner studied for the course

E.

Job title of the learner

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Question # 61

An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?

A.

Create a lab exercise to be performed in groups

B.

Create a new presentation using graphics

C.

Plan more time for questions on the third day

D.

Spend time reviewing the concepts that seemed to cause confusion

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Question # 62

Trainees reported that a trainer's innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information?

A.

The company that pays to have its employees trained

B.

The person who schedules trainers

C.

The instructional designer

D.

The other trainers who teach the same course

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Question # 63

An instructor is teaching an advanced topic. A student does not have the prerequisite skills needed for this class and continues to fall behind. The student is visibly frustrated. Which of the following is the MOST appropriate action?

A.

Recommend that the prerequisite class be completed prior to returning

B.

Assign an advanced student as a partner to help in learning

C.

Allow the student to continue with the current course objectives

D.

Offer to meet with the student after class for additional assistance

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Question # 64

An instructor was preparing for a one-hour virtual class anticipating that several questions would come up during the event. Which of the following steps should the instructor take to prepare for this session?

A.

Conduct a pre-course assessment to defer any questions

B.

Ask all participants to hold questions until the end to manage time

C.

Prepare answers to common questions ahead of time

D.

Only allow five minutes for questions at the beginning of the training

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Question # 65

The MAIN reason for conducting end-of-course assessments is to:

A.

Recognize the learner with the highest exam percentage.

B.

Determine which learners will retake the training.

C.

Assess the needs of the organization.

D.

Compare learner achievement to course objectives.

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Question # 66

In the middle of a lecture, a learner abruptly asks where the restrooms are located. Which of the following represents an appropriate response?

A.

Inform the learner that interruptions during lecture are not permitted.

B.

Ask someone else to take the learner to the restroom.

C.

Briefly tell the learner how to find the nearest restroom.

D.

Ask the learner if there is a problem.

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Question # 67

Which of the following question types would be used to elicit the MOST discussion on a topic?

A.

Clarifying

B.

Probing

C.

Closed

D.

Direct

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Question # 68

A trainer has just covered material where the learners have a reasonable and expected understanding. A learner then asks a question relevant to the material covered. Which of the following is the BEST action for the instructorto take?

A.

Query the class as to whether they wish to dwell on this material or move on

B.

Review the material again

C.

Encourage the learner to answer their own question

D.

Respond back quickly and move on to new material

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Question # 69

Which of the following information would a trainer use from a course evaluation to improve their training methods?

A.

Students’ evaluation of the learning environment

B.

Students’ evaluation of the objectives for the course

C.

Students’ evaluation of the pace of the course

D.

Students’ evaluation of the course content

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Question # 70

Implementing a brief daily quiz helps to:

A.

keep the learners engaged.

B.

monitor learners’ progress.

C.

speed up the pace of the lesson.

D.

enrich the course content.

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Question # 71

Using every available feature of a computer-based graphic presentation is:

A.

Abenefit to the visual learner.

B.

Distracting to the learner.

C.

An excellent use of training materials.

D.

Acreative use of resources.

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Question # 72

A client needs content to be delivered in a shorter timeframe than the trainer had planned for. Which of the following should the trainer do to ensure the class will meet the new time constraints?

A.

Work with the client to remove material they believe is not needed.

B.

Do not allow any questions from students to save time.

C.

Skip covering the course objectives; they will be covered in the material.

D.

Talk faster to allow more material to be covered.

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Question # 73

A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?

A.

Sympathize with the student and explain why late assignments cannot be accepted.

B.

Give the student extended time to complete the missing assignments.

C.

Refer the student to the school's Student Services department.

D.

Promise the student extra credit points for each assignment turned in on time.

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Question # 74

After completing instruction on a topic, which of the following tasks would the instructor perform to evaluate learner retention? (Select TWO).

A.

Give the students a break to absorb the information.

B.

Watch for non-verbal communication from the students.

C.

Create a hypothetical scenario.

D.

Generate a skills inventory on the next subject.

E.

Perform a teach-back through role play.

F.

Ask probing questions to select students.

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Question # 75

A learner is frequently distracted. When the instructor asks a question the learner appears confused. Which of the following is the BEST assessment of the learner's behavior?

A.

The learner is disturbing the group and should be removed.

B.

The learner is displaying negative behavior and needs to be reprimanded.

C.

The learner would benefit from additional explanation and clarification.

D.

The learner may not be interested in the subject being discussed.

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Question # 76

During the morning session of a class, a student’s cell phone rang repeatedly causing multiple interruptions. Which of the following should the trainer do FIRST to address the issue?

A.

Talk to the student and ask them to turn the ringer off.

B.

Tell the student not to return after lunch due to their interruptions.

C.

Report the student to the client for disciplinary actions.

D.

Take the student’s phone and return it after the class.

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Question # 77

A learner asks a long, drawn-out question that seems to ramble. The question is not clear to the trainer. Which of the following are appropriate next steps? (Select TWO).

A.

Ask the other learners if anyone understands the question.

B.

Confirm understanding by restating the question.

C.

Ask the learner to stay after class to clarify the question.

D.

Answer the question with the information provided.

E.

Ask the learner to restate the question.

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Question # 78

During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?

A.

Inform the students they do not have the prerequisite knowledge and cancel the course.

B.

Prepare supplemental materials to cover the prerequisite knowledge.

C.

Spend the first day covering the prerequisite material and drop the last day's material from the class.

D.

Let the client know the students will not be able to learn the material and the trainer should not be blamed.

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Question # 79

Certain business practices are driven by scenarios that are centered on performing specific tasks. The BEST delivery method would be:

A.

Lecture

B.

Role play

C.

Discussion

D.

Brainstorm

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Question # 80

A good method of evaluating the effectiveness of a past training course is to:

A.

Choose several delivery methods.

B.

Ask for audience feedback during breaks.

C.

Revise the content of training from session to session.

D.

Review data and comments from surveys.

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Question # 81

A trainer has just covered a procedure within the lesson. Which of the following questioning techniques would be BEST when assessing an individual learner?

A.

Probing

B.

Clarifying

C.

Hypothetical

D.

Closed-ended

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Question # 82

A trainer is suspecting that a specific learner is not grasping the material that was just covered. Which of the following question types would BEST determine this student’s comprehension?

A.

Clarifying question

B.

Direct question

C.

Open question

D.

Probing question

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Question # 83

During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?

A.

Ask another learner to answer the question

B.

Conduct a group discussion

C.

Answer the learner’s question

D.

Explain politics is not applicable to the discussion

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Question # 84

Which of the following would allow an instructor to determine a learner’s need for clarification?

A.

The learner’s body language

B.

The learner’s motivation

C.

The learner’s test results

D.

The learner’s question type

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Question # 85

A new trainer is continually receiving poor evaluation scores. Which of the following is the MOST effective way of evaluating overall performance to improve scores?

A.

Send the trainer to a Train-The-Trainer workshop for the content area being taught.

B.

Record video of a class and evaluate it with a more experienced instructor.

C.

Record audio of a class and evaluate it with a more experienced instructor.

D.

Discuss the metrics that are currently being used and provide additional measures of performance.

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Question # 86

A trainer is in the middle of making a point with difficult material when a learner asks a question that is slightly off-topic. Which of the following is the BEST course of action for the trainer to take?

A.

Answer the question immediately so it will not hang in the background distracting others

B.

Inform the student that it is an off-topic question and has no place within the material

C.

Redirect the question to another learner so their knowledge can be shared with the class

D.

Defer the question, promising to get back to it as soon as is reasonable

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Question # 87

In an asynchronous learning environment, the instructor should avoid:

A.

Integrating typed text into visuals.

B.

Explaining online visuals using jargon.

C.

Combining visuals with audio.

D.

Using visual props during presentations.

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Question # 88

An instructor is ending a training course and has covered all the material. The instructor has just conducted a final summary of the material. Which of the following should the instructor do NEXT?

A.

Provide an end of course critique to the learners.

B.

Conduct an assessment to ensure the learning objectives have been met.

C.

Ask the learners if they have any questions.

D.

Thank the learners for their participation and conclude the course.

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Question # 89

Which of the following is considered an advantage of using a relay question?

A.

It allows the instructor to engage more than one participant with the same question

B.

It prevents the instructor from injecting value judgments on the material being presented

C.

It allows the instructor to test an individual’s understanding against a performance objective

D.

It prevents participants from upstaging the instructor

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Question # 90

Which of the following virtual tools would be BEST for students in an online synchronous class to indicate they have a question?

A.

Click the No button

B.

Call the tech support line to forward the question

C.

Email the question to the instructor

D.

Send the question over the chat line

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Question # 91

A classroom instructor wants to deliver an exam using the Internet-enabled computers in the classroom. The instructor wants students to have access to the exam only from the classroom on a specific date and time. Which of the following will accomplish these goals?

A.

Make the exam available just before it is to be taken.

B.

Set a password to open the exam during class time.

C.

Make the exam available only on the date specified.

D.

Ask students to keep the password a secret.

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