Which of the following is the main advantage of using a multiple choice questionnaire when conducting training needs analysis?
An instructor has just covered a particularly difficult topic in class. To ensure that the learners understand the material which kind of questioning would be most helpful?
An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?
An instructor realizes that a learner is confused about the information based upon a question the learner asks. Which of the following should the instructor do to address this issue?
An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?
An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?
An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?
An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?
At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?
Which of the following is the MOST important issue to consider when identifying the target audience for a training program?
A corporate trainer has their session recorded on video as a part of their evaluation. Throughout the video, the evaluator noticed that the trainer stood in front of the room throughout the entire session. The presenter MOSTlacks which of the following methods of communication with learners?
On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?
An instructor is preparing the classroom for a course at an on-site location. The course material contains a video clip with sound, but the presentation computer has no sound card. Which of the following should the instructor do FIRST to maintain the delivery method intended by the course designers?
During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?
During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?
A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now noticesthat the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:
During the start of the class, three of the learners who are competent in the subject matter inform the instructor that their attendance in the class is due to job requirement. Which of the following techniques will BEST motivate these three learners to get more out of the class?
An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shownin the class. Which of the following should the instructor try FIRST?
A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?
A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?
During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructorshould take that would be most beneficial to the current students?
An instructor is using an example where the students are contractors for an organization and have been brought in to perform a specific task. The instructor then begins to question the students regarding the example. This isusing which of the following questioning types?
The MOST significant advantage of using structured exercises in a training session is that participants:
During a virtual class the instructor has a learner that seems to be growing increasingly confused and now has questions that are distracting the rest of the class. Which of the following is the BEST course of action for the instructor to take?
A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?
An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?
While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?
An instructor wants the class to examine a concept more deeply. Which of the following question types should the instructor use?
An organization clearly states they want a high success rate after employees have completed a training course. Which of the following are the BEST methods to facilitate this requirement? (Select TWO).
While holding a company-wide virtual training session, several students are having issues accessing a company-hosted website needed for the session. Which of the following actions should the trainer have the students take?
During the introduction a student states an objective was not mentioned. The instructor finds that the objective is a personal objective of the student. Which of the following would be the MOST likely solution?
A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?
An online student poses a question to the instructor that relates to the school’s procedures. The instructor should:
A trainer notices that a participant is tapping a pen onto a surface and realizes the noise may be distracting other participants. Which of the following would be considered the MOST effective action to eliminate the possible distraction? (Select TWO).
Which of the following should a trainer do to encourage learner response during a training session?
A contract trainer has been hired to deliver a custom course for a corporate client that still has not completely committed to the content. Which of the following actions would BEST allow the trainer to deliver a successful course?
A trainer is leading a virtual computer lab class. Since all the actual equipment is remotely located from the learners, several of them have had issues receiving timely screen updates of their lab work. In which of the following ways should the trainer address this issue?
In a virtual classroom, which of the following would be the BEST reason for an instructor to poll the learners?
Which of the following would an instructor do with a new class to get the learners involved?
An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?
After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?
Which of the following methods will monitor the learning retention that is occurring during training?
Which of the following should an instructor consider when distributing motivational incentives?
A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?
While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?
During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?
Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy. Which of the following actions should the instructor take in order to avoid this?
An instructor is conducting a review of written instructions and is aware that the preferred learning style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?
At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).
An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?
Trainees reported that a trainer's innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information?
An instructor is teaching an advanced topic. A student does not have the prerequisite skills needed for this class and continues to fall behind. The student is visibly frustrated. Which of the following is the MOST appropriate action?
An instructor was preparing for a one-hour virtual class anticipating that several questions would come up during the event. Which of the following steps should the instructor take to prepare for this session?
In the middle of a lecture, a learner abruptly asks where the restrooms are located. Which of the following represents an appropriate response?
Which of the following question types would be used to elicit the MOST discussion on a topic?
A trainer has just covered material where the learners have a reasonable and expected understanding. A learner then asks a question relevant to the material covered. Which of the following is the BEST action for the instructorto take?
Which of the following information would a trainer use from a course evaluation to improve their training methods?
Using every available feature of a computer-based graphic presentation is:
A client needs content to be delivered in a shorter timeframe than the trainer had planned for. Which of the following should the trainer do to ensure the class will meet the new time constraints?
A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?
After completing instruction on a topic, which of the following tasks would the instructor perform to evaluate learner retention? (Select TWO).
A learner is frequently distracted. When the instructor asks a question the learner appears confused. Which of the following is the BEST assessment of the learner's behavior?
During the morning session of a class, a student’s cell phone rang repeatedly causing multiple interruptions. Which of the following should the trainer do FIRST to address the issue?
A learner asks a long, drawn-out question that seems to ramble. The question is not clear to the trainer. Which of the following are appropriate next steps? (Select TWO).
During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?
Certain business practices are driven by scenarios that are centered on performing specific tasks. The BEST delivery method would be:
A good method of evaluating the effectiveness of a past training course is to:
A trainer has just covered a procedure within the lesson. Which of the following questioning techniques would be BEST when assessing an individual learner?
A trainer is suspecting that a specific learner is not grasping the material that was just covered. Which of the following question types would BEST determine this student’s comprehension?
During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?
Which of the following would allow an instructor to determine a learner’s need for clarification?
A new trainer is continually receiving poor evaluation scores. Which of the following is the MOST effective way of evaluating overall performance to improve scores?
A trainer is in the middle of making a point with difficult material when a learner asks a question that is slightly off-topic. Which of the following is the BEST course of action for the trainer to take?
An instructor is ending a training course and has covered all the material. The instructor has just conducted a final summary of the material. Which of the following should the instructor do NEXT?
Which of the following is considered an advantage of using a relay question?
Which of the following virtual tools would be BEST for students in an online synchronous class to indicate they have a question?
A classroom instructor wants to deliver an exam using the Internet-enabled computers in the classroom. The instructor wants students to have access to the exam only from the classroom on a specific date and time. Which of the following will accomplish these goals?