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After covering a topic, a trainer asks, “What did Columbus think of the new world?” Several learners indicate that they know the answer and the trainer calls upon one of them. This is an example of which of the following types of questions?
A trainer has been asked to adapt a specific application courseware for an upgrade of the application. In modifying the courseware, the trainer’s FIRST concerns should be:
During a training session, students cannot clearly see the slide presentation with the lights on and cannot see to write notes with the lights off. Which of the following should the trainer do?
Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?
During a course, the students express the need for additional training on a specific topic. Which of the following should the trainer do FIRST?
In an attempt to inject humor into the course, an online instructor wants to ensure that students know the intent of a comment. Which of the following could the instructor use to convey this sentiment? (Select TWO).
A learner consistently is competing with the trainer on the upgraded methods of performing the same tasks. The trainer is using the methods laid out within the course materials, and the learner is using previous experiences. Which of the following is the BEST method to control the learner’s contributions?
An instructor has introduced a new module with a short lecture, discussion, and a demonstration of the procedure the learners are expected to perform. While moving around the room to observe, the instructor sees several groups making the same error. Which of the following is the BEST response?
A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?
An instructor has determined that a particular student is a visual learner. Upon completing a lesson, the student is asking a lot of questions and not fully comprehending the material. Which of the following would be the BEST way to help the student?
After delivering a course and reviewing the course evaluations, the instructor notices that the majority of the learners reported having difficulty with a required course topic. Which of the following is the BEST way to handle this information?
An instructor is preparing to teach in a virtual classroom with twenty-five learners. Ten of the learners, all from the same location, report that they cannot login to the virtual classroom. Which of the following is the MOST likely cause?
An instructor just finished discussing a topic. Afterwards, one of the learners displays uncertainty with their body movement. Which of the following is the MOST likely action the instructor should take NEXT?
Which of the following is the MOST effective instructional media to offer trainees to keep them engaged during instruction?
Which of the following allows the trainer to evaluate student progress easily and quickly?
The lab environment for a class only has six computers for the 12 students to use during lab. The trainer is concerned about the lack of computers but many of the students are advanced and have completed similar labs in a previous class. Which of the following is the BEST course of action the trainer should take?
In the middle of a lecture, a learner abruptly asks where the restrooms are located. Which of the following represents an appropriate response?
During a training course, the instructor notices that there are errors on some of the materials issued to learners. Which of the following should the instructor do NEXT?
A trainer has just finished delivering the theory and steps to perform a task. Which of the following would be the BEST way to assess if the learners have grasped the information?
A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners? (Select TWO).
Using every available feature of a computer-based graphic presentation is:
After covering a topic, a trainer asks, “What is the third step of the process?” The trainer waits a few seconds and then asks a particular learner to answer the question. This particular approach is an example of which of the following types of questions?
During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor should respond?
During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?
Which of the following describes a form of feedback with the GREATEST positive impact?
Several learners in a training class are very motivated to help the instructor and other learners with a project. Other learners in the class seem not motivated to learn about the project. Which of the following can the instructor do to motivate all the learners?
For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To facilitate the learning process for a group of learners in a training class who are falling behind the more advanced learners
ACTION: The trainer asks the more advanced learners to tutor the less advanced learners during the last part of each class.
At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).
An instructor is conducting a review of written instructions and is aware that the preferred learning style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?
While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?
A client has asked an instructor to modify information for a course to give the learners the knowledge needed for their company's proprietary system. The instructor discovers that the material cannot be modified due to copyright regulations. Which of the following is the BEST course of action for the instructor?
While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?
Which of the following is considered professional conduct for a virtual trainer?
An organization clearly states they want a high success rate after employees have completed a training course. Which of the following are the BEST methods to facilitate this requirement? (Select TWO).
A trainer begins every new class with a short humorous anecdote and introductions, and then immediately begins teaching the material. Which of the following should be added to the beginning of the course to set a more effective tone for the course?
Which of the following would allow an instructor to determine a learner’s need for clarification?
After performing a needs assessment, the trainer determines that the audience’s skills and talents do not coincide with the training that the organization is requesting. The audience’s skill level is inadequate and it is not possible to move forward with the curriculum suggested by the organization. Which of the following would be the BEST approach for the trainer?
Which of the following is the GREATEST drawback in implementing streaming videos to enhance learning and engage the audience?
An instructor is teaching a course to learners with limited experience. During the course, one learner asks the instructor to further explain a concept that was just taught. Which of the following provides the MOST effective way for the instructor to respond? (Select TWO).
A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?
By the first break in a mandatory course, the students’ non-verbal communication demonstrates a lack of connection with the subject matter. The instructor can then:
A trainer has just covered a procedure within the lesson. Which of the following questioning techniques would be BEST when assessing an individual learner?
Which of the following virtual tools would be BEST for students in an online synchronous class to indicate they have a question?
Which of the following is a non-verbal communication method an instructor should use?
A trainer has been tasked with developing a safety course for workers in a manufacturing plant. Which of the following learning styles would be used MOST often?
An outside trainer was hired to train different audiences on a new human resource application. The audience was comprised of technical and non-technical users. Which of the following is the BEST delivery method for the training?
At the beginning of a course, an instructor suspects that a student has not grasped the information covered in a prerequisite course. Which of the following should the instructor do?
Which of the following statements BEST describes the value of using a variety of question types during instruction?
In a virtual classroom, which of the following would be the BEST reason for an instructor to poll the learners?
Which of the following should an instructor consider when distributing motivational incentives?
After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?
At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?
An instructor is teaching an advanced two-day workshop for experienced users of a specific software program. The learners were recommended to participate by their supervisors. The instructor is informally talking with the learners prior to the first session, when one learner confides concerns about their ability to succeed in the course. The BEST way for the instructor to respond to the learner is to:
An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?
In a virtual classroom, which of the following factors might an instructor have the MOST difficulty controlling?
During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?
During a lecture, learners continuously interrupt by asking each other questions over the topic. Which of the following should the instructor do to better assist the learners during the class?
A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now noticesthat the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:
When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:
An instructor is teaching a class and is constantly getting interrupted by a learner that is familiar with the subject. The learner's interruptions are starting to affect the class's ability to learn. Which of the following would be the FIRST action that the instructor could take to resolve the issue?
During a virtual class the instructor has a learner that seems to be growing increasingly confused and now has questions that are distracting the rest of the class. Which of the following is the BEST course of action for the instructor to take?
During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?
A learner asks a question that the instructor did not understand. Which of the following should the instructor do?
An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation?
Which of the following is a reason that none of the learners respond to a trainer's closed-ended question?
During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructorshould take that would be most beneficial to the current students?
Which of the following is the BEST way to motivate and reinforce learners?
In a learner-centered environment, an instructor's role should be to present information and guidance which allows learners to:
During a virtual class session, the trainer is having issues with learners speaking at the same time during a discussion. Which of the following actions should the trainer take?
The MOST effective technique for encouraging learners to interact and share ideas, while attaining the objectives of the course and developing learner confidence, is to facilitate a(n):
In order to determine a learners understanding of a specific topic or procedure, which of the following demonstrates the GREATEST understanding?
An instructor does not receive any paperwork on the students in the class until the last minute, therefore not allowing an assessment of their current skill level. Which of the following is the BEST way to proceed?
An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?
A learner is asking a question but the instructor does not clearly understand what the learner is asking. Which of the following should the instructor do?
An instructor arrives at a site with a full day of course material. The contact at the site informs the instructor that a last minute change has occurred, and the course will need to be shortened to a half-day. Which of the following should the instructor do FIRST?
For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To manage time available for the course.
ACTION: At the beginning of the course, the trainer hands out several supplemental labs for homework that the trainer has created especially for this material.
Using every available feature of a computer-based graphic presentation is:
Which of the following should a trainer do when excessive noise from the company break room is disturbing the students during an onsite training session?
Which of the following environments would be BEST for a working adult learner who wishes to learn more about technology?
A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?
A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).
TESTED 15 Jul 2025