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JK0-017 Questions and Answers

Question # 6

A key stakeholder has asked the project manager to complete the project a week earlier than expected. To accomplish this objective, the project manager will have to ask the project team to work overtime, which will increase the cost of the project. Which of the following should be the NEXT step?

A.

Ask the key stakeholder for more funding for the project.

B.

Ask the project team to work overtime to finish the project.

C.

Obtain an approved change control document before changing the project schedule.

D.

Agree to complete the project using the new schedule.

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Question # 7

In working with the risk management plan all of the following are ways of dealing with opportunities EXCEPT:

A.

exploiting.

B.

mitigating.

C.

sharing.

D.

enhancing.

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Question # 8

The project sponsor has just requested a status report be emailed to all project stakeholders every two weeks. Which of the following documents needs to be updated?

A.

Communications plan

B.

Quality plan

C.

Stakeholder analysis report

D.

Work Breakdown Structure (WBS)

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Question # 9

A project manager is comparing their budgeting techniques to the most successful project in the companys history. Which of the following techniques is being utilized?

A.

Benchmarking

B.

Return on investment

C.

Process analysis

D.

Cost-benefit analysis

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Question # 10

The project manager has been informed that the project team cannot procure any more materials until a new purchase order has been received. The project manager should record this information in which of the following documents?

A.

Risk response plan

B.

Communications plan

C.

Issues log

D.

Change control log

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Question # 11

Refer to the attached Exhibit.

Which of the following dependencies is demonstrated between task 1 and task 2 in the following diagram?

A.

Start-to-Start

B.

Start-to-Finish

C.

Finish-to-Finish

D.

Finish-to-Start

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Question # 12

Although there is a difference of opinion among several team members, the project managers authority is used to keep the project moving forward. Which of the following conflict resolution techniques is being used by the project manager?

A.

Forcing

B.

Avoiding

C.

Negotiating

D.

Confronting

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Question # 13

Several team members have criticized the project manager for requesting that they work overtime in order to complete a project on time. Which of the following steps should the project manager take to resolve the conflict?

A.

Force the team members to work and terminate any who do not comply.

B.

Avoid the conflict by asking the stakeholders to talk to the team members.

C.

Compromise and let the team members finish the project late.

D.

Discuss schedule options with team members.

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Question # 14

The change control board has just approved a request to modify the sampling technique for a project. Which of the following documents would the project manager update?

A.

Risk management plan

B.

Quality management plan

C.

Communication management plan

D.

Scope management plan

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Question # 15

The project manager has outsourced a call center to a company in another region. The project manager receives reports that customers sometimes cannot hear the instructions given by call center employees. Which of the following is the MOST likely cause of the reports?

A.

Functional barriers

B.

Language barriers

C.

Technology barriers

D.

Communication preferences

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Question # 16

Which of the following would be included in a project scope document? (Select Two).

A.

Project constraints

B.

WBS dictionary

C.

Project assumptions

D.

Project charter

E.

Work Breakdown Structure (WBS)

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Question # 17

A team member on a project uncovers a minor risk with the quality of a purchased component. The team uses their combined expert judgment to determine that the risk to the deliverable is very low. Which of the following is the MOST likely action the project manager should take?

A.

Issue a change request to the change control board to select a different vendor from the qualified sellers list and request early termination of the current vendors contract.

B.

Call a project team meeting to discuss the risk and communicate the issue directly with the project sponsor.

C.

Contact the vendor and request a thorough review of the products architecture.

D.

Document the risk in the risk register, accept it and refer to the agreed vendor contracts for methods of raising the issue with the vendor.

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Question # 18

Which of the following is an example of risk mitigation?

A.

Reduce the likelihood of the risk.

B.

Transfer ownership of the risk.

C.

Update the risk management plan.

D.

Change the project scope to eliminate the risk.

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Question # 19

Which of the following contract types places the LEAST amount of risk on the seller?

A.

Fixed-Price

B.

Cost-Plus-Fixed-Fee (CPFF)

C.

Cost-Plus-Fee (CPF)

D.

Time and material

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Question # 20

The project manager has three stakeholders with whom they need to communicate (not including the project manager). There are six channels of communication. A new stakeholder has been added to the project that the project manager needs to communicate with. How many communication channels are now existent?

A.

7

B.

10

C.

12

D.

16

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Question # 21

Which of the following is a characteristic of a project charter?

A.

Issued by the project manager with support from the project sponsor.

B.

Links the project to the on-going work of the organization through a business plan.

C.

Formally recognizes the existence or establishment of the project.

D.

Provides low-level requirements for the project.

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Question # 22

Which of the following is the FINAL step in the pre-project setup phase?

A.

Obtain signed approval of the project charter.

B.

Obtain signed approval of the statement of work (SOW).

C.

Conduct a feasibility analysis for the project.

D.

Create the work breakdown structure (WBS).

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Question # 23

Which of the following is found in project closure documentation?

A.

Updated communications plan

B.

Quality baseline

C.

Responsibility assignment matrix

D.

Transition plan

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Question # 24

Which of the following is a reason why the project kick-off meeting is important?

A.

It will introduce the team to the projects goals and objectives.

B.

It will provide a detailed timeline for the project and its deliverables.

C.

It will make the executive sponsor aware of project expectations.

D.

It will define the scope of the project.

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Question # 25

A project is cancelled unexpectedly prior to completion. Which of the following would the project manager use to document the details of the project closure?

A.

Histogram

B.

Post mortem

C.

SWOT analysis

D.

Project scope statement

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Question # 26

Which of the following would be considered a valid strategy in response to an adverse risk?

A.

Exploit

B.

Monitor

C.

Mitigate

D.

Enhance

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Question # 27

A project team member informs the project manager that they have added functionality to enhance the product. The team member did not inform the project manager prior to making the change. Which of the following should the project manager do in this situation?

A.

Remove the team member from the team and assign them to another project.

B.

Remove all enhancements to the product and proceed as was originally stated.

C.

Document the enhancement and send to the change control board.

D.

Advise the team member that they cannot request future changes.

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Question # 28

An ongoing project requires several parts manufactured at an outside vendor. If the vendor has sufficient quantity and can still ship today, the parts should be received in five days; although in most cases an order of this size requires ten days. Allowing for an upcoming holiday and some potential bad weather the shipment could take up to twenty-one days. Using the PERT method, which of the following is the correct time estimate for a parts delivery?

A.

10 days

B.

11 days

C.

21 days

D.

36 days

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Question # 29

Which of the following is the method for determining the critical path of a project?

A.

Determine the BAC of a project and the AC at completion; calculate the difference.

B.

Examine the project schedule and determine the two most critical milestones; then calculate the total time from the start of the first determined milestone to the end of the second.

C.

Examine the project schedule and place all scheduled activities on one time-line, regardless as to whether they are being implemented in parallel. Then calculate the total time taken.

D.

Examine the project schedule and calculate the total time taken for all scheduled activities, from commencement of the project to closure, with zero float.

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Question # 30

Pareto charts helps the project manager with which of the following?

A.

Determine if a process will be experiencing difficulties.

B.

Focus on creative thinking.

C.

Explore required future events.

D.

Focus on the most critical issues to improve quality.

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Question # 31

Which of the following should be created in the project closing documentation? (Select Two).

A.

Closure report summarizing costs

B.

Responsibility assessment matrix

C.

Lessons learned

D.

Project timeline

E.

Statement of Work (SOW)

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Question # 32

After identifying the activities in a work package, which of the following is the NEXT step that a project manager should complete?

A.

Estimate costs

B.

Identify activities

C.

Build a project schedule

D.

Assign key stakeholders

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Question # 33

A project manager is presented with a change request for an ongoing project. Which of the following would be the FIRST action?

A.

Update the project plan to accommodate the changes.

B.

Perform an impact analysis.

C.

Organize a stakeholder meeting to review the changes.

D.

Change the project scope to reflect the change request.

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Question # 34

A project manager is informed that material expenditures will increase. Which of the following documents should be referenced to address this increase?

A.

Work Breakdown Structure (WBS)

B.

Cost management plan

C.

Approved project charter

D.

Project scope document

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Question # 35

A project manager conducted a risk probability and impact assessment with the project team. In which of the following risk management processes did this occur?

A.

Qualitative risk analysis

B.

Quantitative risk analysis

C.

Risk response planning

D.

Risk identification

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Question # 36

A project manager is performing activity sequencing using the arrow diagramming method (ADM). Which of the following is true of ADM?

A.

ADM can only represent finish to start dependencies.

B.

ADM cannot represent multiple successor activities.

C.

ADM can only represent activities that are on the critical path.

D.

ADM uses boxes representing activities, and arrows to represent dependencies.

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Question # 37

A project manager is conducting a root cause analysis with the project team. Which of the following tools should be utilized?

A.

Gantt chart

B.

Ishikawa diagram

C.

Network diagram

D.

Run chart

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Question # 38

In which of the following organization types would a project manager have the MOST authority?

A.

Projectized

B.

Balanced Matrix

C.

Weak Matrix

D.

Functional

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Question # 39

One of the team members assigned to a project is not performing well. The team member is new and is not experienced in the type of work involved with this project. Which of the following is the BEST response to this situation?

A.

Ask other team members to help.

B.

Assign the team member to another project.

C.

Talk to the team member to encourage better performance.

D.

Arrange for training for the team member.

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Question # 40

During the planning phase of the project, a subject matter expert (SME) estimates that one of the tasks identified for the project will take 120 hours to complete. Which of the following actions should the project manager take to make sure the work is scheduled correctly?

A.

Advise the SME that the work must be completed in less than 120 hours.

B.

Consult with others on the team to determine their estimates for the work.

C.

Further decompose the work of the task to no more than 80 hours.

D.

Increase the estimate to ensure work is completed on time.

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Question # 41

Given the circumstances below, which of the following would be the BEST action for the project manager to take?

1. One of the key stakeholders disagrees with the project.

2. Two of the key staff members refuse to work with each other.

3. The budget for the project has been reduced.

4. The scope of the project has changed.

A.

The staff members who refuse to work together should be terminated so that the project can proceed on schedule.

B.

The project should be closed because the scope has changed.

C.

The project manager should work with the stakeholders to resolve the areas of disagreement.

D.

The project manager should fast track the schedule because the project budget was reduced.

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Question # 42

Which of the following is included in the project scope document? (Select Two).

A.

Quality metrics

B.

Work packages

C.

Assumptions

D.

Constraints

E.

Resource requirements

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Question # 43

A project can be defined as which of the following?

A.

A high level cost estimate

B.

An ongoing work assignment

C.

A temporary endeavor with unlimited time or cost for completion

D.

A temporary endeavor limited by time or cost

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Question # 44

The project manager crashes a project that is behind schedule and under-budget. Which of the following will be the intended result?

A.

The project will be behind schedule and over-budget.

B.

The project will be on schedule but over-budget.

C.

The project will be on schedule and on-budget.

D.

The project will be behind schedule and on-budget.

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Question # 45

Which of the following shows a project that is presently over its financial budget?

A.

CPI = 1.4

B.

CPI = 0

C.

CV = +$11,000

D.

CPI = 0.8

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Question # 46

The method of cost-estimating whereby the costs of the individual work packages are aggregated to form the full cost-estimate is called:

A.

parametric estimating.

B.

bottom-up estimating.

C.

expert judgment.

D.

analogous estimating.

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Question # 47

Which of the following are schedule compression techniques? (Select Two).

A.

Fast tracking

B.

Critical Path Method (CPM)

C.

Crashing

D.

PERT analysis

E.

Schedule network analysis

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Question # 48

Which of the following resource leveling techniques describes schedule compression by performing activities concurrently?

A.

Exploiting

B.

Crashing

C.

Optimizing

D.

Fast tracking

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Question # 49

A customer is reporting that the projects deliverables are not meeting the acceptance criteria. Which of the following documents MOST likely needs to be updated?

A.

Deliverable summary

B.

Quality checklist

C.

Risk register

D.

Resource assignment matrix

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Question # 50

A project manager wants to have complete control of the project team members. Which of the following organization structures would allow for this?

A.

Functional

B.

Balanced matrix

C.

Strong matrix

D.

Projectized

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Question # 51

At a project milestone meeting, the project sponsor asked about a deliverable that is not on the project plan. Which of the following should the project manager do to compensate for this unmet expectation?

A.

Review the scope with the vendor.

B.

Review the scope with the customer.

C.

Review the scope with the team.

D.

Review the scope with the sponsor.

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Question # 52

Which of the following tools is the BEST to measure data organized in time sequence?

A.

Run chart

B.

Ishikawa diagram

C.

Pareto chart

D.

Histogram

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Question # 53

Quality assurance is performed during which phase of a project?

A.

During the controlling phase

B.

During both controlling and execution phase

C.

During the execution phase

D.

During the planning phase

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Question # 54

Which of the following would be the BEST tool to estimate activity time durations?

A.

Gantt chart

B.

CPM

C.

Estimating model

D.

PERT

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Question # 55

Which of the following would be the benefit of saving a project binder in a centralized location?

A.

Provides an opportunity for another project manager to review the binder and make corrections.

B.

Provides an opportunity for team members to review their contributions.

C.

Provides other project managers the opportunity to review the project information.

D.

Provides stakeholders the opportunity to modify the change request forms.

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Question # 56

Which of the following is the purpose of a milestone schedule?

A.

A detailed summary of the project milestones that need to be achieved.

B.

A summary level timetable of the major project milestones.

C.

A summary of the anticipated milestones and the issues identified for the project.

D.

A detailed summary of the anticipated milestones and risks identified for the project.

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Question # 57

Which of the following is an important aspect of formal project closure?

A.

Assign resources to the next project.

B.

Analyze quality and ensure standards are being met.

C.

Document lessons learned for use in future projects.

D.

Modify the WBS to include all the change requests that occurred during the project.

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Question # 58

During the execution phase of a project, a change request has been approved to add activities to the critical path without altering the schedule. Which of the following techniques will the project manager MOST likely use to deliver the project on time?

A.

Bottom-up estimating

B.

Rolling wave planning

C.

Resource leveling

D.

Fast tracking

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Question # 59

A project sponsor has requested that the training be delivered in parallel to a project's implementation in order to ensure the project is delivered on schedule. If accepted, this request is an example of:

A.

the critical path method.

B.

crashing.

C.

fast-tracking.

D.

rolling wave planning.

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Question # 60

Faced with a complex project with many stages, which of the following is the BEST action for the project manager to take?

A.

Employ phase closure meetings.

B.

Encourage vendors to work overtime.

C.

Request a schedule extension.

D.

Hire additional contractors.

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