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220-1201 Questions and Answers

Question # 6

A user prints a spreadsheet in duplex mode. The spreadsheet is difficult to read because some of the columns spill onto the second side of the page. Which of the following should the user do to prevent the issue but still print on both sides of the page?

A.

Turn off duplex printing.

B.

Try a smaller font size in the spreadsheet.

C.

Change the page orientation.

D.

Use a different print driver.

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Question # 7

A salesperson is unable to use a personal device to access emails and calendar features at a client site but was able to use the device while at the office. Which of the following policies has been enforced on the salesperson's mobile device?

A.

MOW

B.

MAN

C.

MFA

D.

MAM

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Question # 8

A user is experiencing multiple issues with an in-place upgrade of a laptop's operating system. The built-in camera is unresponsive, and the user is unable to pair the device with any Bluetooth accessories. Which of the following ate most likely causing three issues? (Select two).

A.

Incorrect configuration of the settings

B.

OS and device version incompatibility

C.

Disabled settings following the upgrade

D.

Full storage

E.

Outdated drivers

F.

Corrupted registry entries

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Question # 9

A user joins a conference call with a Bluetooth headset. Which of the following has the user created?

A.

MAN

B.

PAN

C.

SAN

D.

WAN

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Question # 10

Which of the following tools would a technician use to connect wires to an RJ45 connector?

A.

Crimper

B.

Cable stripper

C.

Punchdown

D.

Loopback plug

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Question # 11

A security team wants to implement compliance controls that only permits the installation of company-approved software on user laptops. Which of the following should the IT department deploy?

A.

EDR

B.

VPN

C.

MDM

D.

SaaS

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Question # 12

Which of the following could a user employ to maximize module bandwidth when selecting memory for a high-end gaming computer?

A.

Error correction

B.

RAM voltage

C.

Channel configuration

D.

Physical module size

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Question # 13

A user returns from a trip and discovers a computer that is connected to the LAN times out intermittently Upon investigation, a technician finds the RJ45 pin is not property terminated Which of the following networking tools is most appropriate to fix the issue?

A.

Toner probe

B.

Cable tester

C.

Punchdown

D.

Crimper

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Question # 14

A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?

A.

Malfunctioning power supply

B.

Damaged charge port

C.

Deprecated battery

D.

Broken screen

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Question # 15

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

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Question # 16

A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:

Playing the newest games at a high frame rate

Fast game load times

Enough storage to have several games installed at once

High-end audio

No concern about cost

Running the current Windows OS

The second workstation will be a family workstation. The requirements include:

Capability for word processing, videoconferencing, and basic web surfing

Minimal cost, as long as it meets the requirements

Running the current Windows OS

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Question # 17

A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.

INSTRUCTIONS

Part 1

For each cable type, click the (+) to select the appropriate connector and tool.

part 2

An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.

The link will be visible after making the second selection of each pair.

Cable ends may be used multiple times, and all placeholders will be filled.

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Question # 18

A technician is diagnosing several device issues reported by employees.

INSTRUCTIONS

Click on each device to review the issue. Then select the appropriate issue and solution

from the drop-down menu. Each option may be used more than once.

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Question # 19

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

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Question # 20

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

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Question # 21

A user reports poor performance on the application server.

INSTRUCTIONS

Click on Server 1 and Server 2 and review the information presented in each chart to

determine which drives need to be replaced.

Select the appropriate replacement drive that should be used, for the least performance degradation to the server.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

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Question # 22

An office manager reports that a printer is experiencing performance issues. Printouts

are smudging when they are handled, and, recently whenever they need to print legal

sized documents, the paper jams before anything is printed on it.

The following paper sizes are used:

Letter (8.5x11in/21.59x27.94cm)

Legal (8.5x14in/21.59x35.56cm)

Oversized (11x17in/27.94x43.18cm)

INSTRUCTIONS

Using the dropdown menus, select from the

available printer parts to replace only the

faulty components on the office printer to

resolve the stated issues.

If at any time you would like to bring back

the initial state of the simulation, please click

the Reset All button.

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Question # 23

A third-party contractor recently installed a new switch, router, and cabling for a small

corporate office. After the installation, users started experiencing issues connecting to

resources over the network.

INSTRUCTIONS

Click on each PC and server to review outputs. From the remediation section on

the right, select an issue and solution for each device.

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