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220-1201 Questions and Answers

Question # 6

An IT specialist compares Bluetooth and NFC technologies for mobile device connectivity. Which of the following statements accurately describes a key difference between the two?

A.

NFC is faster than Bluetooth when transferring large files between devices.

B.

NFC consumes more power than Bluetooth, making it less suitable for devices in which battery conservation is crucial.

C.

NFC requires pairing with the receiving host, whereas Bluetooth just needs the available connection.

D.

NFC works best within a few centimeters, but Bluetooth can connect devices that are up to 32ft (10m) apart.

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Question # 7

Which of the following internet connection types is the best for extremely high data transfer with symmetrical upload and download speeds?

A.

DSL

B.

Cellular

C.

Fiber

D.

Satellite

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Question # 8

A small company wants the ability to print in full color but needs to pay a minimal initial purchase price for the printer Which of the following is the best option?

A.

Thermal printer

B.

Inkjet printer

C.

Dot matrix printer

D.

Laser printer

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Question # 9

A user returns from a trip and discovers a computer that is connected to the LAN times out intermittently Upon investigation, a technician finds the RJ45 pin is not property terminated Which of the following networking tools is most appropriate to fix the issue?

A.

Toner probe

B.

Cable tester

C.

Punchdown

D.

Crimper

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Question # 10

A company needs to keep a record of tasks performed by an application. Which of the following should the company most likely implement as part of a solution?

A.

Fileshare

B.

Syslog

C.

Database

D.

SAN

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Question # 11

Which of the following types of RAM is typically used in servers?

A.

SODIMM

B.

Rambus

C.

DDR3

D.

ECC

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Question # 12

An IT specialist is setting up a new, custom computer. The specialist wants to minimize the number of power cables to keep the internal components organized and uncluttered. Which of the following power supply types should the specialist use?

A.

Modular

B.

Redundant

C.

Linear

D.

External

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Question # 13

Which of the following storage options would a technician most likely recommend to have large amounts of affordable capacity without concern for read times on a desktop computer?

A.

750GB NVMe M.2 SSD

B.

2x 1TB PCIe SSD in RAID 1

C.

2TB SATA 3.5" 5,400rpm HDD

D.

4TB SAS 2.5" 15,000rpm HDD

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Question # 14

A user reports that the printouts from a laser printer have lines and smudges on them. The printer is also intermittently misfeeding the paper. Which of the following components should a technician replace to address this issue?

A.

Fuser

B.

Maintenance kit

C.

Corona wire

D.

Toner cartridge

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Question # 15

A technician is replacing a failed power supply in a ten-year-old computer When installing the customer-provided power supply, the technician discovers the ATX connector would not plug into the motherboard. The customer wants a cost-effective solution. Which of the following should the technician do next?

A.

Adjust the input voltage.

B.

Install a modular power supply.

C.

Rebuild the failed power supply.

D.

Use a 20-pin to 24-pin adapter.

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Question # 16

Which of the following is used to confirm that a physical port is working?

A.

Network tap

B.

Crimper

C.

Patch panel

D.

Loopback plug

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Question # 17

Which of the following cable types is the most suitable for delivering 10Gb speeds for distances over 328ft (100m) but under 1,312ft (400m)?

A.

Multimode fiber

B.

Single-mode fiber

C.

Cat 6a

D.

Cat 6

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Question # 18

A user connects their laptop to a projector in a conference room. Once connected, the userreports the screen is smaller at the bottom than at the top. The user tries restarting the laptop and then disconnecting and reconnecting the cable to the projector. Which of the following should a technician do to resolve the issue?

A.

Replace the HDMI cable.

B.

Power cycle the projector.

C.

Adjust the keystone

D.

Increase the resolution.

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Question # 19

Which of the following can a user utilize to share their mobile phone connection with their laptop?

A.

IR

B.

NFC

C.

Wi-Fi Direct

D.

Tethering

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Question # 20

A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?

A.

Document the findings.

B.

Test the theory

C.

Gather information

D.

Establish a plan of action

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Question # 21

Which of the following display characteristics would be most important to ensure screen images appear the same as printed output?

A.

Color gamut

B.

Pixel density

C.

Refresh rate

D.

Resolution

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Question # 22

A user reports intermittent Wi-Fi issues in an open office. Other users are not affected. What is the most likely cause?

A.

Interference from other Wi-Fi signals

B.

All users are on the same frequency

C.

The laptop’s wireless card is malfunctioning

D.

The antenna is near a device creating electromagnetic interference

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Question # 23

A customer reports that the output from their thermal receipt printer has vertical white lines. Which of the following would most likely resolve this issue?

A.

Replacing the ink cartridge

B.

Using the correct paper type

C.

Installing a maintenance kit

D.

Cleaning the heating element

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Question # 24

A company deploys server machines in a public cloud. Which of the following cloud service models is this an example of?

A.

Platform as a service

B.

Anything as a service

C.

Infrastructure as a service

D.

Software as a service

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Question # 25

A human resources department uses a network shared with other departments to produce a variety of printed resources for legal retention. The human resources department only wants Its members to have access to these materials. Which of the following should the technician Implement?

A.

Security groups

B.

Audit logs

C.

Time-of-day access

D.

Print server

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Question # 26

Which of the following will a company most likely use to control which websites a user can access?

A.

Proxy server

B.

Spam gateway

C.

DHCP server

D.

RADIUS server

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Question # 27

Which of the following is an isolated virtual machine?

A.

Sandbox

B.

Hypervisor

C.

Container

D.

VDI

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Question # 28

Which of the following is a characteristic of an NVMe drive?

A.

M.2 interface

B.

3.5in (8.9cm) external

C.

7,200rpm

D.

Molex connector

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Question # 29

A user wants to print files from an overseas office using a shared network folder. The user's laptop has no public-facing internet connectivity. Which of the following can be used to print from the shared network folder?

A.

ADF

B.

USB

C.

PCL

D.

SMB

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Question # 30

A technician observes slow startup times on a laptop. Which of the following is most likely causing the issue?

A.

HDD

B.

RAM

C.

NIC

D.

BIOS

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Question # 31

A salesperson is unable to use a personal device to access emails and calendar features at a client site but was able to use the device while at the office. Which of the following policies has been enforced on the salesperson's mobile device?

A.

MOW

B.

MAN

C.

MFA

D.

MAM

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Question # 32

Which of the following connectors is found on an optical networking cable?

A.

RJ45

B.

LC

C.

USB-C

D.

Lightning

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Question # 33

A projector has been shutting down after 30 minutes of use, and it has a strange smell The technician confirms the power source is not the cause of the issue Which of the following steps should the technician take next to resolve this issue?

A.

Replace the bulb

B.

Check the projector configuration.

C.

Clean the filter

D.

Adjust the gamma settings.

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Question # 34

Which of the following connectors supports High-bandwidth Digital Content Protection (HDCP)?

A.

DVI-A

B.

F-type

C.

VGA

D.

DisplayPort

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Question # 35

Which of the following cloud models exclusively utilizes a local data center?

A.

Private

B.

Public

C.

Hybrid

D.

Community

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Question # 36

A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the user's phone shows that the headset is "not connected." Which of the following should the technician do?

A.

Enter the PIN.

B.

Turn off Wi-Fi.

C.

Re-pair the devices.

D.

Enable Bluetooth.

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Question # 37

An office manager wants to block all outbound internet traffic but continue to enable all inbound traffic. Which of the following should a technician configure to achieve this goal?

A.

MAC filtering

B.

Network interface card

C.

Firewall

D.

Switch

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Question # 38

Which of the following ports should a technician disable to increase the security of remote connectivity?

A.

22

B.

23

C.

25

D.

53

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Question # 39

Which of the following would prevent a virtual machine from communicating with any endpoints on a network or the internet?

A.

VDI

B.

Private cloud

C.

Sandbox

D.

Type 1 hypervisor

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Question # 40

Which of the following display technologies typically provides the highest contrast?

A.

IPS

B.

OLED

C.

TN

D.

VA

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Question # 41

A technician needs to move a workstation to a different logical network segment. Which of the following technologies should the technician use?

A.

DHCP

B.

VLAN

C.

DNS

D.

VPN

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Question # 42

Which of the following RAID configurations can lose two drives without data loss?

A.

RAID 0

B.

RAID 1

C.

RAID 5

D.

RAID 6

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Question # 43

A technician is setting up a new SOHO wireless router. According to security best practices, which of the following should the technician do first?

A.

Enable encryption.

B.

Assign a static IP.

C.

Change the default password.

D.

Reset the router.

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Question # 44

A desktop can connect to a file server but cannot access the internet. The ipconfig /all output shows a correct IP and DNS but no default gateway. What will most likely restore internet access?

A.

Flushing the DNS cache

B.

Choosing a different IPv6 address

C.

Setting the default gateway

D.

Disabling NetBIOS

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Question # 45

A technician is experimenting with network configurations and has connected two laptops to an unmanaged switch. The technician configured one of the laptops with a static IP address of 192.168.1.1 and the other with a static IP address of 192.168.2.2. The laptops are not communicating with each other. Which of the following is the most likely explanation for this issue?

A.

The technician needs to use a hub instead of a switch.

B.

The wireless NICs are malfunctioning.

C.

PoE interferes with intersubnet communication.

D.

The laptops do not have access to a router.

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Question # 46

Which of the following services is used to allocate IP addresses in an enterprise-wide environment?

A.

DNS

B.

Syslog

C.

Telnet

D.

DHCP

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Question # 47

After a technician installs a new motherboard, the computer will not start and fails POST. The technician verifies the power supply is functioning as expected, and the CPU is installed correctly. Which of the following steps should the technician complete next?

A.

Flash the BIOS.

B.

Check the CMOS battery.

C.

Reseat the RAM.

D.

Reinstall the old motherboard.

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Question # 48

A user connects a company-issued laptop to a 4K TV but can only get 1080p resolution on the TV. The technician confirms that the laptop is capable of producing a 4K output. Which of the following is the most likely cause of the issue?

A.

The TV firmware is out of date

B.

The HDMI cable version is incorrect

C.

The laptop firmware is not current

D.

The CPU cannot keep up with the transcoding

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Question # 49

Which of the following is the best to use when testing a file for potential malware?

A.

Multitenancy

B.

Test development

C.

Cross-platform virtualization

D.

Sandbox

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Question # 50

A customer reports that a workstation has no internet connectivity. A technician confirms the port is disabled. Which of the following is most likely responsible for the issue?

A.

Patch panel

B.

Physical NIC

C.

Managed switch

D.

Stand-alone firewall

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Question # 51

Which of the following minimizes the time it takes to connect a display, keyboard, mouse, and network cable to a laptop?

A.

Lightning interface

B.

Port replicator

C.

USB hub

D.

Bluetooth

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Question # 52

Which of the following is the ability to automatically increase and decrease instances based on demand?

A.

Availability

B.

Scalability

C.

Multitenancy

D.

Elasticity

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Question # 53

A user can connect their laptop to the internet in the main office. However, when the user places the laptop on top of a motor on the factory floor, there is no internet connectivity. Which of the following is the most likely cause of this issue?

A.

Jitter

B.

Insufficient power levels

C.

External interference

D.

High latency

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Question # 54

A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?

A.

Escalate to the network team to check end-to-end connectivity.

B.

Download and install the latest drivers.

C.

Update the anti-malware signatures and scan the system.

D.

Check the wireless settings and validate the DHCP configuration.

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Question # 55

A company wants to use cloud services with the requirement that data will reside on physical hardware that will not be shared with other companies. Which of the following meets this requirement?

A.

Dedicated resources

B.

Elasticity

C.

Hybrid cloud

D.

SaaS

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Question # 56

A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type. Which of the following would most likely cause the issue?

A.

The device needs to be restarted.

B.

The battery may be swelling and needs inspection.

C.

The cable is failing and needs to be replaced

D.

The charging port is dirty or damaged

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Question # 57

A technician needs to confirm that desktop PCs can be deployed to a global, remote workforce. Which of the following specifications should the technician validate?

A.

Input voltage

B.

BIOS language support

C.

Supply chain security

D.

Power efficiency

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Question # 58

A company provides cell phones to employees who travel internationally. An employee brings their phone to the help desk so the necessary equipment can be installed. However, the technician cannot install any new hardware on the phone. Which of the following will the technician require so the phone can connect to a different provider?

A.

USB-C

B.

SD card

C.

eSIM

D.

MDM

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Question # 59

Which of the following cloud models would multiple organizations in the same industry most likely use?

A.

Public

B.

Hybrid

C.

Community

D.

Private

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Question # 60

A technician needs to select PC components with a minimal number of visible internal cables. Which of the following should the technician use?

A.

SATA drive connections

B.

Liquid cooling

C.

Modular power supply

D.

Wireless NIC

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Question # 61

Which of the following printing initiatives would be best to accomplish environmentally friendly objectives?

A.

Requiring user authentication for printing

B.

Locking down printing to only certain individuals

C.

Modifying duplex settings to double-sided

D.

Changing the print quality settings to best

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Question # 62

A technician needs to troubleshoot a user's smartphone that will not connect to its wireless provider's service. Which of the following should the technician check first?

A.

SIM card

B.

Network settings

C.

Subscription plan

D.

Bluetooth connection

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Question # 63

A technician receives complaints that a network fileshare is slow and now unavailable. The server is powered on and accessible via RDP. What should the technician check next?

A.

RAID array status

B.

Data backup integrity

C.

Network connectivity

D.

Available memory

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Question # 64

An employee who travels worldwide wants a workstation to perform the same whether the workstation is in the corporate office environment or elsewhere. Which of the following should a technician implement?

A.

Public cloud

B.

VDI

C.

SSH

D.

SaaS

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Question # 65

A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following components should the technician replace next?

A.

Fuser

B.

Drum

C.

Developer roller

D.

Discharge lamp

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Question # 66

A salesperson is unable to reach the internet from a home office PC A support technician wants to verify the router is receiving a valid public IP address Which of the Wowing is a valid public IP address in this scenario?

A.

10.254.128.11

B.

66.157.195.20

C.

172.16.0.30

D.

192.168 1.50

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Question # 67

A user is having trouble with the location services on their smartphone. Location-based applications show incorrect positions when the user is traveling. This issue affects the user’s ability to navigate and use location-dependent applications. Which of the following is the best way to resolve this issue?

A.

Downloading a third-party mapping application

B.

Resetting the network settings

C.

Enabling Wi-Fi to assist GPS

D.

Restarting the smartphone

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Question # 68

A technician is installing a new high-end graphics card that uses a 12VHPWR connector. Which of the following is the maximum wattage supported by this power connector?

A.

400W

B.

MOW

C.

600W

D.

700W

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Question # 69

Which of the following devices has ACL capabilities?

A.

PoE injector

B.

DSL

C.

Firewall

D.

Unmanaged switch

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Question # 70

A user's laptop is projecting an image upside down when connected to a ceiling-mounted projector. Which of the following should the technician do to best resolve the issue?

A.

Change the input source

B.

Rotate the image from the laptop

C.

Adjust the display frequency

D.

Flip the image vertically from the projector

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Question # 71

A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?

A.

SAN

B.

MAN

C.

LAN

D.

PAN

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Question # 72

A technician installs an upgraded wireless access point. The technician then notices the activity light comes on briefly and turns off. The access point continues to exhibit this behavior repeatedly and does not come online. Which of the following is the most likely cause of this issue?

A.

High latency

B.

Port flapping

C.

External interference

D.

Channel conflict

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Question # 73

Users are complaining that the audio from a presenter is choppy and unintelligible Which of the following is causing the issue?

A.

Webcam

B.

Digitizer

C.

inverter

D.

Microphone

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Question # 74

A SOHO user cannot connect to the internet. Their configuration shows:

IP: 192.168.223.15

Mask: 255.255.255.0

Gateway: 192.168.233.1

DNS: 8.8.8.8, 4.2.2.1, 4.2.2.2

Baseline documentation shows valid subnet range: 192.168.200.0–192.168.232.255.

Which setting must be changed?

A.

Tertiary DNS

B.

Secondary DNS

C.

Primary DNS

D.

IP Address

E.

Gateway

F.

Subnet mask

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