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 Certified-Strategy-Designer Dumps with Practice Exam Questions Answers

Questions: 153 questions

Last Update: Apr 25, 2024

Certified-Strategy-Designer Question Includes: Single Choice Questions: 153,

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Certified-Strategy-Designer Questions and Answers

Question # 1

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need

for updated documentation as part of a new customer service design, making self-service available

within the experience

What should be used to measure ongoing success?

A.

Decreased number of customer cases

B.

Increased number of Knowledge articles

C.

Decreased bounce rate on document on pages

Question # 2

A strategy designer is presenting their new service vision to an executive audience

What should the designer include in the executive summary to meet the audience needs?

A.

A plan description including who needs to act and what they need to do

B.

A detailed report of the data that informed the new vision

C.

The different options explored in the process of designing this vision

Question # 3

Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.

When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

A.

Would customers recommend this to a friend?

B.

How would customers improve the experience?

C.

What are customers willing to pay?

Question # 4

A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.

Which tool should a strategy designer recommend for the team to begin alignment7

A.

Brainstorm

B.

Team agreement

C.

Consequence Scanning workshop

Question # 5

Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered

product does not accrue ethical debt.

Which methodology should be suggested?

A.

Human-Centered Design

B.

Jobs to be Done Framework

C.

Consequence Scanning Workshop