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Certified-Business-Analyst Question Includes: Single Choice Questions: 312,
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
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The Salesforce Certified-Business-Analyst Exam assesses candidates’ knowledge of Salesforce best practices. It focuses on planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.
The Salesforce Certified Business Analyst exam is ideal for business analysts with experience using Salesforce to enhance business processes. It's also relevant for professionals seeking to demonstrate their expertise in bridging the gap between business requirements and Salesforce functionality.
The Salesforce Certified Business Analyst Exam covers six core areas: Business Analysis Documentation and Requirements, Salesforce Fundamentals and Functionality, User Adoption and Change Management, Data Management and Reporting, Security and Compliance, and Process Automation and Workflow.
The Salesforce Certified Business Analyst Exam typically lasts for 100 minutes.
The passing score for the Salesforce Certified Business Analyst exam is 65%. To achieve certification, candidates must correctly answer at least 65% of the Salesforce Certified Business Analyst exam questions. Remember to focus on understanding the Salesforce Certified Business Analyst Exam material thoroughly during your preparation.
The Salesforce Certified Business Analyst Exam consists of multiple-choice questions.
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TESTED 08 Jul 2025
