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 Certified-Business-Analyst Dumps with Practice Exam Questions Answers

Questions: 312 Questions and Answers With Step-by-Step Explanation

Last Update: Jul 1, 2025

Certified-Business-Analyst Question Includes: Single Choice Questions: 312,

Certified-Business-Analyst Questions and Answers

Question # 1

Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.

Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

A.

Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.

B.

Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.

C.

Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

Question # 2

A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.

What went wrong?

A.

Failure to include all stakeholders in the requirements gathering process

B.

Failure to perform thorough unit testing during the development process

C.

Failure to validate the application against the functional requirements

Question # 3

The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process.

What is one benefit of using UPN in this scenario?

A.

Complex processes can be documented with 20 or more activity boxes.

B.

A single activity box can answer Who, What, When, Why, and How.

C.

Key parts of a process can be easily identified by using different shapes.

Question # 4

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.

Which step should the BA take next?

A.

Add the change request to the backlog to be prioritized for the next sprint.

B.

De-prioritize some user stones and add the change request to the current sprint.

C.

Begin working on the change request as soon as the team has capacity.

Question # 5

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.

What should the process map look like?

A.

A very detailed process map that is unambiguous and version controlled

B.

A somewhat detailed process map that is easy to remember and self- explanatory

C.

A simple process map that is high-level and covers key aspects

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Salesforce Certified-Business-Analyst Practice Exam FAQs

1. What is the Salesforce Certified-Business-Analyst Exam?


The Salesforce Certified-Business-Analyst Exam assesses candidates’ knowledge of Salesforce best practices. It focuses on planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.

2. Who should take the Salesforce Certified Business Analyst Exam?


The Salesforce Certified Business Analyst exam is ideal for business analysts with experience using Salesforce to enhance business processes. It's also relevant for professionals seeking to demonstrate their expertise in bridging the gap between business requirements and Salesforce functionality.

3. What are the key topics covered in the Salesforce Certified Business Analyst Exam?


The Salesforce Certified Business Analyst Exam covers six core areas: Business Analysis Documentation and Requirements, Salesforce Fundamentals and Functionality, User Adoption and Change Management, Data Management and Reporting,  Security and Compliance, and Process Automation and Workflow.

4. How long is the Salesforce Certified Business Analyst Exam?


The Salesforce Certified Business Analyst Exam typically lasts for 100 minutes.

5. What is the passing score for the Salesforce Certified Business Analyst Exam?


The passing score for the Salesforce Certified Business Analyst exam is 65%. To achieve certification, candidates must correctly answer at least 65% of the Salesforce Certified Business Analyst exam questions. Remember to focus on understanding the Salesforce Certified Business Analyst Exam material thoroughly during your preparation.

6. What is the format of the Salesforce Certified Business Analyst Exam?


The Salesforce Certified Business Analyst Exam consists of multiple-choice questions.

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