DEP-2025 Questions and Answers

If iPhones are stuck at the Apple logo, they are likely in a failed update or recovery loop. Apple’s recommended action is to connect the devices toApple Configurator for Macand restore them. Configurator provides the fastest and most reliable way to reinstall iOS or iPadOS when a device cannot boot. MDM commands like “Erase All Content and Settings” or “Return to Service” require the device to be functional and reachable, which is not the case here. Configurator for iPhone supports adding devices to ABM/ASM but does not restore OS images. Thus, Configurator for Mac is the correct choice.

Configuration profiles enable device customization by allowing IT administrators to define settings (e.g., Wi-Fi, VPN, security policies) tailored to organizational needs, deployed via MDM or manually. Personalization (option A) is user-driven, often restricted by profiles. Network performance (option C) is unrelated, and data separation (option D) is a User Enrollment feature. TheApple Platform Deployment Guideemphasizes customization as a key benefit of profiles.

Managed Device Attestationis a feature Apple added to improve trust in MDM environments. Apple Learning explains that this technology ensures the device cannot falsely report its identity, security posture, or management status. Attestation uses secure hardware components such as the Secure Enclave to provide cryptographic proof of device properties. This helps protect against threats where compromised or jailbroken devices attempt to “lie” about compliance or OS version to gain access to sensitive systems. It does not directly address update tampering, kernel bypasses, or Activation Lock manipulation — those are handled by other security layers. By guaranteeing that reported device attributes are authentic, Managed Device Attestation strengthens conditional access policies and prevents non-compliant devices from masquerading as secure.

InApple Business Manager, devices must be assigned to an MDM server before Automated Device Enrollment (ADE) will trigger. Apple Learning notes that if devices, such as iPhones, are added but left without adefault MDM server assignment, they will not prompt for enrollment during setup. Macs may already have been assigned properly, which explains why they enroll as expected. Wrong locations or approval queues do not exist in ABM for ADE devices, and while a device reset is required to trigger ADE, the absence of a server assignment is the root issue here. Once the devices are assigned to the correct MDM server, users will see the ADE flow during setup. This is a common misstep in large deployments.

Licenses can only transfer within an organization. TheApple Business Manager User Guidestates, "Licenses can be transferred between locations, but both the sending and receiving locations must belong to the same organization in Apple Business Manager." Option D is false as licenses must be unassigned first.

Configuration profiles allow IT administrators to manage firewall settings on macOS devices, enabling or disabling the firewall, specifying allowed apps, or configuring stealth mode. These profiles are deployed via MDM or manually, ensuring network security. Find My (option B) and iCloud (option C) are unrelated to firewall management. MDM (option D) delivers profiles, but the profiles contain the settings. Note: iOS/iPadOS devices don’t have user-configurable firewalls, so this applies to macOS. TheApple Platform Deployment Guidedetails firewall configuration via profiles.

A key feature to consider in an MDM solution is its ability to integrate with an organization’s existing identity provider (IdP) or directory service (e.g., Active Directory, Azure AD, or Google Workspace). This ensures seamless user authentication, leveraging single sign-on (SSO) and existing credentials, which enhances security and user experience. Support for future OS versions (option B) is important for compatibility but not specifically an authentication feature. Support for BYOD (option C) is a deployment consideration, not an authentication feature. TheApple Platform Deployment Guidehighlights IdP integration as critical for authentication in MDM deployments.

Connecting Apple devices to enterprise-grade802.1X networksrequires delivering specific payloads through MDM. Apple Learning details that an MDM profile must include aNetwork payloadto define the SSID, authentication method, and connection settings. Additionally, devices need trusted certificates to authenticate with the RADIUS server, making theCertificates payloadessential. The Certificates payload ensures the device can validate the server’s identity and provide the client certificate if needed. Trust and Identity payloads are not standalone for Wi-Fi; they are part of certificate configuration within the Certificates payload. Encryption is a property of the authentication method, not a payload. Thus, the required payloads for reliable 802.1X deployment areNetworkandCertificates, ensuring devices connect securely without requiring end-user configuration.

In Apple Business Manager (ABM), the Administrator role has broad permissions, including purchasing apps and assigning devices to MDM servers. The Content Manager (option B) can manage and distribute content (e.g., apps, books) but cannot purchase apps or assign devices. The Device Enrollment Manager (option C) focuses on enrolling and assigning devices but lacks purchasing authority. The People Manager (option D) manages user accounts, not apps or devices. TheApple Business Manager User Guideoutlines the Administrator’s comprehensive responsibilities, making it the correct choice.

Find My requires an Apple ID (personal or Managed) to enable device tracking, remote locking, or wiping via iCloud. It’s a user-initiated feature activated in device settings, not dependent on organizational tools. An MDM solution (option A) can manage Find My settings but isn’t required to use it. Supervision (option C) enhances management but isn’t necessary for Find My. A VPN configuration (option D) is unrelated. TheApple Platform Security Guidespecifies an Apple ID as the prerequisite for Find My.

Apple Configurator, a macOS application, allows administrators to supervise Apple devices (iOS, iPadOS, tvOS) by connecting them via USB. Supervision enables additional restrictions and management capabilities (e.g., blocking app removal) beyond standard MDM. Apple Business Manager (option A) and Apple School Manager (option C) manage enrollment and content but don’t supervise devices directly. Managed Apple IDs (option D) are accounts, not supervision tools. TheApple Platform Deployment Guidehighlights Apple Configurator’s role in supervision.

Managed Apple IDs, created via Apple Business Manager (ABM) or Apple School Manager (ASM), enable organizational control by allowing administrators to manage accounts, restrict features (e.g., iCloud backups), and integrate with MDM for policy enforcement. This contrasts with personal Apple IDs, which prioritize user autonomy. Personalization (option A) is limited with Managed Apple IDs. Network performance (option C) is unrelated, and simplified enrollment (option D) pertains to ADE, not IDs. TheApple Platform Deployment Guideemphasizes control as the key benefit.

For new devices purchased from Apple Authorized Resellers or carriers to appear automatically inApple Business Manager (ABM)orApple School Manager (ASM), the reseller must link their sales to your organization. Apple Learning specifies that this is accomplished by providing the reseller with yourOrganization ID. This unique identifier is assigned when your organization sets up ABM/ASM and acts as the connection point for device assignment. Once the reseller has your Org ID, any new device purchases tied to your account are automatically added to ABM. Customer Numbers are only used when purchasing directly from Apple, and the D-U-N-S Number is for business verification, not device assignment. Federation Numbers are related to federated authentication and not reseller integration.

In aUser Enrollmentscenario (BYOD), Apple ensures strict separation of work and personal data. MDM has limited authority and cannot track personal location, wipe the entire device, or alter Activation Lock. Instead, MDM can configure work-related features such asPer-App VPN(A). Apple Learning explains that this ensures organizational traffic from managed apps is routed securely without affecting personal app traffic. This preserves privacy while providing enterprise-level security. Location data and systemwide controls are unavailable to MDM on personally owned devices. Full wipe is restricted to organizationally owned devices under Automated Device Enrollment. Therefore, configuringPer-App VPNis the correct capability, as it balances enterprise data protection while respecting personal device use.

Erasing triggers ADE. TheApple Business Manager User Guidestates, "To enroll devices in a new MDM solution via ADE after reassignment, erase the devices to restart Setup Assistant and connect to the new server."

When FileVault is enabled, the encryption of the disk is tied to either user credentials or recovery keys. Apple documentation explains that thePersonal Recovery Key (PRK)is unique to each device and can be escrowed to the MDM solution. If a user forgets their password, the IT admin retrieves the PRK from the MDM and provides it to the user. In macOS Recovery, the PRK can then be used to unlock the disk and reset the account password. Institutional recovery keys exist for organizations but require certificate infrastructure and are less common in MDM workflows.

Content caching is a feature supported on Mac computers running macOS 10.13 (High Sierra) or later, allowing them to cache software updates, apps, and iCloud content for other Apple devices on the network, reducing bandwidth usage. iPads (option A) and iPhones (option B) can benefit from cached content but don’t act as caching servers. Apple Watch (option D) lacks this capability entirely. TheApple Platform Deployment Guidespecifies macOS requirements for content caching.

Supervision provides enhanced management capabilities on iPhones and iPads, such as enabling Managed Lost Mode or enforcing restrictions. Apple Learning materials are clear that the only enrollment method that automatically enables supervision for iOS and iPadOS devices isAutomated Device Enrollment (ADE)through Apple Business Manager or Apple School Manager. Account-driven and User Enrollment methods focus on user-based or BYOD scenarios and do not grant supervision. Profile-driven enrollment, once used in older iOS versions, no longer provides supervision in modern deployments. ADE ensures devices are flagged as organization-owned during initial setup, activating the supervised state automatically. This distinction is crucial because many advanced management and security features require supervision and cannot be applied to devices enrolled through BYOD workflows.

ADE enforces OS requirements. TheApple Platform Deployment Guidestates, "When a device attempts ADE and doesn’t meet the minimum OS version specified in the MDM profile, it will download and install the required update during Setup Assistant, then resume the enrollment process automatically." Options B, C, and D don’t align with this process.

Apple Business Manager (ABM) uses a device’s serial number to identify devices purchased from Apple or an authorized reseller for enrollment in Automated Device Enrollment (ADE). Serial numbers are unique to each device and linked to purchase records, allowing ABM to verify eligibility. Order numbers (option A) track purchases but aren’t device-specific identifiers in ABM. UDID (option C) and UUID (option D) are unique identifiers for devices or instances, but they’re not used for purchase verification in ABM. TheApple Platform Deployment Guideconfirms serial numbers as the key identifier in ABM.

The networkQuality command tests responsiveness. ThemacOS Deployment Referencestates, "Introduced in macOS Monterey, the networkQuality command measures upload and download responsiveness, providing insight into network performance inside and outside your local network."

Traditional MDM relies on server-initiated polling, where devices check in to see if new commands are available. Apple introducedDeclarative Device Management (DDM)to make devices more autonomous and efficient. Apple Learning explains that with DDM, devices proactively reportstate changessuch as compliance status, OS version, or configuration updates, without requiring the MDM to constantly poll. This reduces server load, improves responsiveness, and enhances real-time visibility for IT administrators. Activations and declarations define desired states, and the device itself ensures compliance, reporting back as necessary. Automated Device Enrollment and supervision status are part of setup and management, but they do not alter the communication model. Declarative device management fundamentally shifts MDM from reactive to proactive management.

Supervised devices give administrators additional control, especially during redeployment. Apple’s MDM framework includes the option to preserve theeSIMcellular data plan when sending an erase command. This is done through thePreserveDataPlankey as part of the MDM wipe command. Apple stresses that while user data, apps, and passcodes are always removed during a managed erase, the data plan can be explicitly retained to avoid disruption. This functionality is especially valuable for organizations with carrier-managed iPads, reducing operational friction when reissuing devices. No other data types—apps, passcodes, or settings—are preserved during this process.

Automated Device Enrollment (ADE) provides the most control over organization-owned devices by integrating them with an MDM solution during initial setup, without user intervention. Devices enrolled via ADE are automatically supervised, allowing restrictions like mandatory MDM enrollment and advanced policies. Device Enrollment (option B) offers control but requires manual profile installation and doesn’t inherently supervise devices unless paired with supervision tools. User Enrollment (option C) is for BYOD, offering less control to protect user privacy. TheApple Platform Deployment Guidepositions ADE as the most robust option for organization-owned devices.

Enrollment SSO streamlines account-driven enrollment. TheiOS Deployment Referencestates, "Enrollment SSO simplifies authentication during account-driven enrollment by allowing users to authenticate once with their Managed Apple ID across the process." Option B is incorrect as it’s not a distinct technology here.

Skipping local account creation requires alternative login. ThemacOS Deployment Referencestates, "If ADE skips local account creation, users must log in with a network account or another pre-existing account created outside Setup Assistant." Option C is incorrect as Managed Apple IDs don’t become local accounts.

To deploy custom apps (e.g., in-house apps developed for an organization), an Apple Developer account is required to create and sign the app using an Enterprise Developer Program or standard Developer Program account. Once signed, the app can be distributed via MDM using Managed Distribution, but the account is the prerequisite for app creation. Managed Distribution (option B) facilitates deployment but assumes the app exists, requiring the developer account first. User acceptance (option C) may be needed for installation on non-supervised devices but isn’t the core requirement. A VPN configuration (option D) is unrelated. TheApple Platform Deployment Guidespecifies the need for an Apple Developer account for custom apps.

Starting with macOS Monterey, Apple introduced thenetworkQualitycommand-line utility. Unlike older tools that measure only bandwidth, networkQuality measuresupload/download capacity and responsiveness (round trips per second). Apple Learning guides emphasize this is the recommended tool for testinguser experience of network performance, particularly for applications sensitive to latency like video conferencing. Other commands like netstat or networksetup provide useful diagnostics but don’t test responsiveness. Therefore, networkQuality is the verified method to measure modern enterprise Wi-Fi and WAN readiness in macOS, providing a holistic assessment for Apple devices in managed environments.

Find My allows device tracking, enabling users or administrators (via MDM) to locate, lock, or wipe a lost or stolen device using iCloud or GPS. It’s a key security feature for personal and managed devices. Additional restrictions (option B) are a supervision feature. Network performance (option C) is unrelated, and data separation (option D) pertains to User Enrollment. TheApple Platform Security Guideemphasizes tracking as Find My’s primary benefit.

Content is cached on the tethered Mac. TheApple Configurator User Guidestates, "When provisioning tethered iPad devices using Apple Configurator, content is cached on the Mac they are connected to, speeding up the process."

Activations store values. TheMobile Device Management Protocol Referencestates, "Declarative Device Management uses Activations declarations to store values on a device, enabling proactive state management."

Apple devices come with built-in security features, such as data encryption, Secure Enclave, and passcode enforcement, which MDM solutions leverage to secure devices. These features allow MDM to enforce policies like requiring a passcode, enabling encryption, or remotely wiping a device if lost. Location Services (option A) provides geolocation data but is not a core security capability used by MDM for securing devices. Enrollment profiles (option B) are the mechanism to connect a device to MDM, not a capability that secures the device itself. TheApple Platform Security Guidehighlights how MDM utilizes these built-in features to enhance device security, making option C the correct choice.

Managed Lost Mode locks supervised iPads. TheiOS Deployment Referencestates, "Managed Lost Mode locks a supervised iPad until disabled via MDM, displaying a custom message and restricting access." Option C requires credentials, not MDM, to unlock.

Managed Distribution in Apple Business Manager (ABM) and Apple School Manager (ASM) enables administrators to assign apps (purchased or free) to users or devices via an MDM solution. It replaced the legacy Volume Purchase Program (VPP, option D), integrating app purchasing and distribution into ABM/ASM. Automated Device Enrollment (option A) is for device enrollment, not app assignment. User Enrollment (option C) is a BYOD enrollment type, not an app distribution feature. TheApple Business Manager User Guidedetails Managed Distribution as the mechanism for app assignment.

AppleConfigurator for Macis a powerful utility for provisioning and preparing iOS and iPadOS devices. According to Apple Learning, one of its key uses is toenroll devices in MDM. This can be done by preparing devices with enrollment profiles, supervising them, and optionally assigning them to Apple Business Manager for Automated Device Enrollment. Configurator cannot remotely control devices — physical access is required. OS updates are still downloaded from Apple servers, though Configurator can facilitate the restore or update process. It also does not replace iCloud backups, especially for biometric data, which is never exportable. Its central role in deployments is enabling supervision, enrollment, and assignment of devices to MDM servers. This makes Configurator essential for environments where devices are not purchased directly from authorized resellers.

“Only Shared Content” caches updates. ThemacOS Deployment Referencestates, "Selecting ‘Only Shared Content’ in the Cache menu ensures the content caching server caches software and app updates, excluding iCloud data." Option D isn’t a real setting.

Managed apps offer flexibility. TheApple Business Manager User Guidestates, "Managed apps can be revoked or reassigned to other users or devices via MDM." Option B is false as device assignment is possible, C is incorrect for books, and D is wrong as apps can be device-assigned.

In Apple School Manager (ASM), the Administrator role is required to purchase books through the Apps and Books section, as it has permissions to manage financial transactions and content acquisition. Other roles, like Content Manager, can distribute but not purchase. An Apple Developer account (option B) is for apps, not books. A Managed Apple ID (option C) is for users, not purchasing. User acceptance (option D) is irrelevant. The Apple School Manager User Guide confirms the Administrator’s purchasing authority.

In the Bring Your Own Device (BYOD) model with User Enrollment, users own the devices and can personalize them with their own apps and data before and after enrolling in an MDM solution. User Enrollment is designed for personal devices, offering a separation between personal and managed data while allowing user customization. BYOD, organization-owned (option B) is not a valid model, as BYOD implies user ownership. Nonpersonalized, organization-owned (option C) restricts personalization, and personally enabled, organization-owned (option D) applies to organization-owned devices, not personal ones. TheApple Platform Deployment Guideconfirms that BYOD with User Enrollment supports personalization on personal devices.

Content caching on a Mac improves network performance by storing frequently accessed content (e.g., app updates, iCloud data) locally, reducing internet bandwidth usage and speeding up downloads for connected devices. It doesn’t enhance security (option A), separate data (option C, a User Enrollment feature), or simplify enrollment (option D, an ADE benefit). TheApple Platform Deployment Guideemphasizes bandwidth optimization as the primary benefit of content caching.

The personally enabled, organization-owned model allows organizations to assign devices to individual users while permitting those users to personalize their devices with personal apps and data. This model balances organizational control with user flexibility, often used in one-to-one deployments. BYOD, organization-owned (option A) is a contradictory term; BYOD implies user-owned devices, not organization-owned. Nonpersonalized, organization-owned (option B) devices are typically locked down for shared or specific use, with no personalization allowed. TheApple Platform Deployment Guidedescribes the personally enabled model as supporting user customization under MDM management, making C the correct answer.

When deploying aGlobal HTTP Proxy payload, the required field to enable automatic proxy configuration is theProxy type. Apple documentation specifies that administrators must set this field to either “Manual” or “Auto.” If “Auto” is selected, the device will automatically fetch and apply the proxy settings from a PAC (Proxy Auto-Configuration) file. While fields like URL or Port may be needed depending on the type, the fundamental requirement that determines how the proxy is applied is theProxy typeitself. Without this configuration, the device cannot distinguish between a manual or automatic proxy setup.

Cryptographic separation isolates managed and personal data. TheApple Platform Deployment Guidestates, "Account-driven User Enrollment and Account-driven Device Enrollment provide cryptographic separation by isolating managed data (tied to a Managed Apple ID) from personal data (tied to a personal Apple ID)." A creates a managed container, and B extends this to device-level management. Options C, D, and E lack this separation.

TheReturn to Serviceworkflow is designed for quickly redeploying supervised devices without IT staff manually setting them up. Apple notes that when initiating Return to Service with the EraseDevice command, administrators can optionally include items such as aWi-Fi profile. This ensures that the freshly erased device reconnects to the organization’s network automatically, allowing enrollment and setup to proceed without user intervention. Other items like wallpapers, installed apps, or Home Screen layouts are restored later through MDM after enrollment. Including a Wi-Fi payload is particularly critical for devices that do not have cellular connectivity.

Apple’sContent Cachingservice is powerful for bandwidth optimization, but unmanaged deployments can cause inefficiencies if every user enables caching on their Mac. Apple Learning recommends controlling this centrally. The best strategy is to use anMDM restriction to prevent content caching from being turned on for every user’s managed Mac, ensuring only designated caching servers (such as Mac mini or lab servers) perform this role. This prevents network fragmentation where multiple unmanaged caches might compete or misdirect traffic. AssetCacheManagerUtil can preload content but does not scale efficiently. Authenticated content caching is for restricting access, not optimizing traffic. Preventing user-enabled caching maintains centralized control, ensuring caching infrastructure is efficient, secure, and optimized across the organization’s subnets.

A content token links app licenses to MDM for distribution. TheApple Business Manager User Guidestates, "To configure Managed Distribution, download the content token from Apple Business Manager and upload it to your MDM server. This token authorizes the MDM to manage and distribute apps to enrolled devices." Options B, C, and D are unrelated to app distribution.

Apple defines strict roles and permissions for tasks in Apple Business Manager (ABM) and Apple School Manager (ASM). Federated Authentication requires elevated privileges, as it links your Apple deployment to an identity provider such as Microsoft Entra ID. According to Apple’s learning guides, only the roles ofAdministrator and People Managercan enable and configure federated authentication. Other roles such as Content Manager or Device Enrollment Manager have no authority to make federation-level changes. This restriction ensures only trusted admins with organizational oversight can integrate Apple IDs with external identity systems, minimizing security risk and maintaining compliance.

Apple introducedUser Enrollmentto support BYOD (Bring Your Own Device) scenarios. In bothAccount-driven User EnrollmentandAutomated User Enrollment, data separation is cryptographically enforced between organizational and personal data. Apple Learning emphasizes that apps like Calendar, Contacts, Notes, and Mail can store both personal and work accounts, but the data is kept in separate containers that cannot interact. For example, an organization’s managed calendar events cannot be copied into a user’s personal calendar. This guarantees user privacy while protecting organizational data. Automated Device Enrollment, by contrast, fully manages the device and does not enforce the same cryptographic separation. Profile-driven User Enrollment is deprecated in favor of account-driven. The key principle here is thatUser Enrollment modes create strong boundaries between personal and managed data.

User Enrollment separates managed data. TheiOS Deployment Referencestates, "With User Enrollment, managed data such as Notes associated with a Managed Apple ID is separated from personal data." Options A, B, and D aren’t inherently separated unless tied to managed apps.

Custom local networks and public IP settings span subnets. ThemacOS Deployment Referencestates, "To optimize bandwidth across subnets, use ‘Cache content for devices using custom local networks’ to specify multiple subnets and ‘devices using the same public IP address’ for broader reach."

When devices are updated using Apple Configurator with the“requires tethering”option, the host Mac acts as the source for software updates. In this model, the Mac downloads and caches update packages, which are then installed onto the connected iOS or iPadOS device. This bypasses typical over-the-air (OTA) caching mechanisms and content delivery networks. Apple specifies this workflow as beneficial when updating large numbers of devices in lab or classroom environments, where bandwidth efficiency and predictable installation are important. Thus, the cached update content resideson the host Mac, ensuring devices receive updates directly from a local source.

Mobile Device Management (MDM) solutions are used to manage and secure Apple devices remotely. To link a device to an MDM solution, an enrollment profile is required. This profile is a configuration file that, once installed on the device, establishes a connection between the device and the MDM server, allowing the server to send commands and policies to the device. The enrollment profile contains information such as the MDM server’s URL and authentication details, enabling secure communication via Apple Push Notification service (APNs). While APNs (option A) facilitates communication between the MDM server and the device after enrollment, it is not the mechanism that links the device to the MDM solution. A firewall (option B) is a network security tool and unrelated to linking a device to MDM, and a restriction (option C) is a policy applied via MDM, not the linking mechanism itself. According to Apple’s official documentation, such as theApple Platform Deployment Guide, the enrollment profile is the foundational step for MDM enrollment.

Apple School Manager (ASM) supports the distribution of multiple content types via Managed Distribution: apps (free or purchased), books (from the Books Store), and custom content (e.g., PDFs or ePub files created by the organization). This allows schools to manage all educational materials centrally. Options A, B, and C are all correct individually, but D encompasses them all, aligning with ASM’s capabilities as outlined in theApple School Manager User Guide.

Configuration profiles, deployed via MDM or manually, allow IT administrators to restrict apps on a device by setting policies such as blocking the App Store, preventing app removal, or allowing only specific apps (e.g., via an allow list). These profiles are highly customizable for security and compliance. Activation Lock (option A) secures device reactivation, not app restrictions. Find My (option C) and iCloud (option D) are user-focused features without app restriction capabilities. TheApple Platform Deployment Guidedetails configuration profiles’ role in app management.

SSO extensions support modern protocols. TheApple Platform Deployment Guidestates, "Single sign-on (SSO) extensions allow IdPs to integrate modern authentication protocols like OAuth 2.0 or OpenID Connect across iOS, iPadOS, and macOS." Options B, C, and D (corrected from "WireGuar") are networking technologies, not authentication-focused.

Declarative Device Management (DDM) modernizes MDM by allowing devices to proactively report state changes and apply configurations autonomously. Apple Learning materials specify that DDM revolves arounddeclarations— structured sets of data that describe desired management states. Among the types of declarations,Activationsare critical. Activations define which configurations or policies are applied under certain conditions, such as enforcing a passcode policy or requiring OS updates. Devices then self-manage against these declarations and report compliance back to the MDM. Other terms like “Devices” or “Enrollments” describe concepts within MDM but are not types of declarations. “Security” is a policy outcome, not a declaration type. Therefore, the correct declaration type as described in Apple’s DDM model isActivations.

A Wi-Fi profile aids Return to Service. TheApple Configurator User Guidestates, "When preparing a device for Return to Service, you can optionally include a Wi-Fi profile to ensure automatic network connection post-erase."

iPhones prioritize preferred networks. TheiOS Deployment Referencestates, "iPhone prioritizes Wi-Fi networks in this order: preferred (known) networks, private networks, then public networks."

Mobile Device Management (MDM) provides IT administrators with the capability to remotely wipe a device, either fully (factory reset) or selectively (removing managed data), via commands sent over APNs. This is a core MDM feature for security and compliance. Activation Lock (option A) prevents unauthorized reactivation after a wipe but doesn’t perform the wipe. Find My (option B) allows users to wipe their own devices, not administrators. iCloud (option D) supports personal wipes via Find My, not organizational ones. TheMDM Protocol Referenceconfirms MDM’s remote wipe functionality.

Rapid Security Responses use a letter identifier. TheiOS Deployment Referencestates, "A Rapid Security Response appends a single-letter identifier, such as ‘(a)’, to the iOS version number (e.g., iOS 16.4.1 (a)) to indicate its application."

MDM manages beta enrollment.TheMobile Device Management Protocol Referencestates, "MDM can enroll devices in the Apple Beta Software Program by pushing a profile with beta update settings."

Automated Device Enrollment (ADE) requires Apple Business Manager (ABM) or Apple School Manager (ASM) to register devices purchased from Apple or authorized resellers. These portals link devices to an MDM solution for automatic enrollment and supervision during setup. An Apple Developer account (option A) is for app development, not ADE. User acceptance (option C) isn’t needed, as ADE is automatic. A VPN configuration (option D) is unrelated. TheApple Platform Deployment Guidemandates ABM/ASM for ADE.

Apple Configurator for Mac resolves boot issues. TheApple Configurator User Guidestates, "If an iPad is stuck on the Apple logo, connect it to a Mac running Apple Configurator to perform a full restore." Option A doesn’t exist, and B and C don’t address this issue directly.

WPA2 Enterprise networks utilize individual user credentials (e.g., username and password) or device- and/or user-based certificates for authentication, typically via protocols like EAP-TLS or PEAP, integrated with a RADIUS server. This provides granular control over network access, ideal for organizational settings. A provisioning network (option A) is a temporary network for device setup, not a security standard. WPA2 Personal (option B) uses a shared passphrase, lacking individual authentication. TheApple Platform Deployment Guidespecifies WPA2 Enterprise for secure, user-specific network access in managed environments.

User Enrollment, designed for BYOD, requires a Managed Apple ID to separate personal and managed data cryptographically. Created via Apple Business Manager (ABM) or Apple School Manager (ASM), Managed Apple IDs enable organizational policies while preserving user privacy. Personal Apple IDs (options A and C, the same) are not used for User Enrollment, as they lack organizational control. There’s no “Shared Apple ID” (option D); Shared iPad uses Managed Apple IDs differently. TheApple Platform Deployment Guidemandates Managed Apple IDs for User Enrollment.

Managed Distributionis Apple’s licensing model for apps and books in Apple Business Manager and Apple School Manager. Apple documentation emphasizes that Managed Distribution gives organizations flexibility — licenses can berevoked from one user or device and reassigned to another. This allows organizations to maximize their investment, especially for paid apps, by reallocating licenses as staff or students change. Unlike legacy redemption codes, which permanently attach to an Apple ID, Managed Distribution licenses remain organizational assets. Apps can be assigned to either devices or users, and books can be assigned to both as well. A Managed Apple Account is not mandatory for device-based assignment. Therefore, the critical and correct principle is that Managed Distribution supports revocation and reassignment, giving IT administrators ongoing control over licensed content.

Apple’sUser Enrollmentworkflow is specifically designed for BYOD scenarios, andaccount-driven User Enrollmentmakes this even simpler. Apple Learning specifies that the required element is aManaged Apple Accountissued through Apple Business Manager or Apple School Manager. When a user signs into Settings with their Managed Apple Account, the iOS or iPadOS device automatically recognizes the account type and begins the enrollment process. This streamlines the workflow by removing the need for downloaded configuration profiles or certificates. Unlike Device Enrollment, User Enrollment establishes a cryptographically separated environment where organizational data and personal data remain isolated. This balance gives IT control of apps, calendars, and email while protecting the user’s privacy. Thus, the Managed Apple Account is the key to enabling account-driven User Enrollment.

Unlisted apps require a link. TheApple Business Manager User Guidestates, "Unlisted apps are published to the App Store but are discoverable only via a direct link, often for private distribution."

User Enrollment, designed for Bring Your Own Device (BYOD) scenarios, separates personal and managed data on a device using a cryptographic boundary. This ensures organizational policies (e.g., managed apps, email) are isolated from personal content (e.g., photos, personal apps), protecting user privacy while allowing management. Additional restrictions (option A) are a supervision feature, not User Enrollment. App license management (option B) is tied to Managed Distribution, not enrollment type. Simplified setup (option D) aligns with ADE, not User Enrollment. TheApple Platform Deployment Guidehighlights data separation as User Enrollment’s key benefit.

To support network roaming—where devices maintain connectivity while moving throughout a building—evaluating Wi-Fi coverage and capacity is essential. This involves assessing signal strength, bandwidth availability, and the ability of the wireless network to handle multiple devices seamlessly. Proper placement and power of access points ensure uninterrupted service. Number of devices per user (option A) is unrelated to roaming. Adequate access points per device (option C) is a specific detail within coverage and capacity, not the overarching aspect. Sources of interference (option D) is a factor to consider but secondary to overall coverage and capacity. TheApple Platform Deployment Guidestresses Wi-Fi infrastructure evaluation for mobility needs.

TheSetRecoveryLockcommand locks the Recovery partition, restricting access to Startup Security Utility. TheMobile Device Management Protocol Referencestates, "The SetRecoveryLock command sets a password for the Recovery partition, restricting access to Startup Security Utility and other recovery options unless the password is provided." Option B sets a firmware password but not specifically for this utility, and C and D are invalid.

Apple’sContent Caching serviceimproves bandwidth efficiency by storing downloaded data locally. Administrators can configure the caching server’s behavior with MDM payloads. Apple Learning clarifies that to cachesoftware updates, apps, and books, the cache content type must be set toShared. The “Shared” category includes App Store apps, macOS updates, iOS/iPadOS updates, and other publicly distributed content. In contrast, theiCloud optioncaches personal iCloud data such as photos and documents. Selecting “Shared and iCloud” enables both categories, which is not the requirement in this case. There is no “All Updates” option in Apple’s terminology. By choosing “Shared,” IT ensures only organizationally relevant updates are cached, reducing storage and focusing performance where needed.

Managed Distribution, available through Apple Business Manager (ABM) or Apple School Manager (ASM), is required to push apps to devices using an MDM solution. It allows administrators to assign app licenses (purchased or free) to devices or users, which the MDM then deploys silently, assuming the device is supervised or the user consents. An APNs certificate (option A) enables MDM communication but isn’t specific to app pushing. User acceptance (option C) may be needed for non-supervised devices but isn’t a requirement for supervised ones. A VPN configuration (option D) is unrelated. TheApple Business Manager User Guidedetails Managed Distribution’s role in app deployment.

Custom apps, developed in-house and signed with an Apple Developer account, can be deployed through all three enrollment types: Automated Device Enrollment (ADE), Device Enrollment, and User Enrollment. ADE (option A) supports custom app distribution to supervised, organization-owned devices via MDM and Managed Distribution. Device Enrollment (option B) allows custom app installation on enrolled devices, supervised or not, through MDM. User Enrollment (option C) supports custom apps for BYOD, though with limited control over personal devices. TheApple Platform Deployment Guideconfirms that custom apps are compatible with all enrollment methods when paired with MDM, making D the correct answer.

Apple’smanaged software updatesallow MDM administrators to enforce deadlines for macOS upgrades or patches. Apple Learning specifies that if the user does not manually install the update before the deadline, theupdate installs automatically. This occurs regardless of user activity, ensuring the Mac is brought into compliance. Users may receive reminders before the deadline, but once the deadline passes, the update is forced to install. This guarantees that security patches or new OS versions are not indefinitely delayed by end-user inaction. Notifications are not suppressed, and there is no 30-day deferral once a deadline is in effect. The entire purpose of this mechanism is to ensure organizations can enforce timely compliance with critical security or functional updates.