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MB-210 Questions and Answers

Question # 6

You need to set up quotes to meet the requirements.

How should you configure the quotes? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 7

You need to create a discount list for ticket sales.

Which pricing methods should you use? To answer, select the appropriate method in the dialog box in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 8

You need to ensure that sales numbers reflect the accounting calendar.

What should you configure?

A.

Rollup Queries

B.

Business Closures

C.

Sales Territories

D.

Fiscal Year Settings

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Question # 9

You need to configure the system for incoming email to support creation of leads from email requirements.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 10

You need to configure the RFQ process flow.

What should you create to meet each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 11

You need to identify new customer pending sales.

What should you do?

A.

Create status reasons in the solution and associate them with Open status

B.

Add statuses for all the pending sales stages

C.

Set all new leads to a default status of Qualified

D.

Configure the solution to automatically convert leads to opportunities

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Question # 12

You need to enter information about VendorZ into the system.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Update the contact preference for CompanyD.

B.

Update the contact preference for VendorZ.

C.

Create a new connection type.

D.

Create an account record for VendorZ.

E.

Create a sub-contact record for the vendor for CompanyD.

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Question # 13

You need to implement sales lost to competitors.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 14

You need to resolve the sales manager's issue regarding private box customers.

What should you do?

A.

Convert all incoming phone calls to leads.

B.

Convert the sales manager's emails lo opportunities.

C.

Convert the sales manager's emails to leads.

D.

Convert the dean's phone call to an opportunity.

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Question # 15

You need to configure the RFQ Won/Loss chart.

How should you configure the chart? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 16

You need to process CompanyB's order.

What should you do?

A.

Submit the order for CompanyB.

B.

Create an order from each quote per country.

C.

Activate the quotes.

D.

Create an invoice for CompanyB.

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Question # 17

You need to configure opportunity status reasons to meet the requirements for existing customer sales.

Which options should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 18

You need to create invoices for all customers.

Which products should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 19

You need to configure forecasting according to the requirements.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 20

You need to configure a phone call activity for the dean.

To which value should you set the value of the Call With field?

A.

contact name

B.

stakeholder

C.

record owner

D.

dean

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Question # 21

You need to create and configure access to the Orders report and the Discounts by Number of Employees report.

What should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 22

You need to manage existing RFQs.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 23

You need to implement dashboards.

Which URL should you use?

A.

https://bellowscollege.crm.dynamics.com

B.

http://bellowscollege.crm.dynamics.com

C.

https://bellowscollege.dynamics.com

D.

https://crm.bellowscollege.dynamics.com

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Question # 24

You need to configure pricing for the Contoso, Ltd. invoice.

What should you do?

A.

Set the Invoice Product to Override Price

B.

Set the Invoice Product to Use Default

C.

Configure an end date for the price list

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Question # 25

You need to configure group sales discounts for alumni.

Which discount type parameters should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 26

You need to increase efficiency and consistency for ticket sales to meet company requirements.

What should you create?

A.

a Microsoft Flow workflow

B.

a playbook

C.

a Lifecycle Services (LCS) package

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Question # 27

You need to create a chart for the athletic director.

What should you do?

A.

Use purchaser, markup, and margin on the X-axis. Use amount of sales on the Y-axis.

B.

Use the ticket type as the X-axis. Use amount of sales on the Y-axis

C.

Use the ticket type on the X-axis. Use margins multiplied by cost on Y-axis

D.

Use discount price on the X-axis. Use the number of tickets for groups on the Y-axis.

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Question # 28

You need to configure the credit and reference screening playbook to meet the requirements.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 29

You need to set up the required sales tracking for multinational customers.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Create a primary account for the customer and contacts for each country of operation.

B.

Create each country sales territory as a sub-territory of the global territory.

C.

Associate the customer accounts for each country with the primary account.

D.

Create a primary account for the customer and assign it to the global territory.

E.

Associate the accounts in each country with the country sales territory in which it is located.

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Question # 30

You need to resolve the issue for PreferredCustomerA, What should you create?

A.

a product catalog for each country

B.

a discount list for Preferred Customers

C.

a price list for the currency of each country

D.

a product bundle for each country

E.

a playbook category

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Question # 31

You need to implement the time study.

What should you create?

A.

business rule

B.

insight cards with Sales Insights

C.

custom activity type

D.

new data step in the business process flow

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Question # 32

You need to add the unfavorable credit and reference check reasons to the RFQ close process. What should you do?

A.

Create custom activities for the credit and reference checks.

B.

Add a stage to the business process flow.

C.

Convert the credit and reference activities lo an opportunity.

D.

Delete the RFQ Lead record.

E.

Create custom status reasons.

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Question # 33

You need to set up goals for the salespeople.

How should you set up the configurations? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 34

You need to resolve the issue UserA is experiencing.

Where should you add UserA?

A.

Team

B.

Field Security Profile

C.

Office 365 group

D.

Business Unit

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Question # 35

You need to create visualizations for managers.

What should you configure? To answer, select the appropriate options In the answer area.

NOTE: Each correct selection is worth one point.

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Question # 36

You need to configure territories and membership.

Which configurations should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 37

You need to create the required number of orders for ClientA.

How many orders should you create?

A.

1

B.

2

C.

3

D.

7

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Question # 38

You need to determine which fields are required when opportunities are marked as lost.

Which fields are required?

A.

Status and Stakeholders

B.

Status and Contact

C.

Status Reason and Competitor

D.

Status Reason and Description

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Question # 39

You need to determine how notes and attachments are handled in converted leads.

How are they handled?

A.

moved to the account after the lead is qualified

B.

deleted after the lead is qualified

C.

stay with the inactive lead after the opportunity is qualified

D.

automatically moved to the opportunity after the lead is qualified

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Question # 40

You need to resolve the issue reported by User1.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Configure the connection graph.

B.

Configure Linkedln Sales Navigator Lead lookup control.

C.

Create a tab for Linkedln Sales Navigator and make it visible.

D.

install Linkedin Sales Navigator and enable it.

E.

Enable CRM sync and activity writeback.

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Question # 41

You need to solve the TesterA issue. What should you do?

A.

Select Enable Dynamics 365 for mobile.

B.

Log out and log back in to view non-production apps.

C.

Select Apps from the non-production apps.

D.

Customize the mobile app to match the model-driven app.

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Question # 42

You need to create a price list for loaves of bread. What should you set up?

A.

one price list item, one discount list

B.

one price list item, three discount lists

C.

three price list items, one discount list

D.

three price list items, no discount lists

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Question # 43

A company wants to implement the Forecast Management feature in Dynamics 365 Sales.

The company plans to use the Opportunity Status Reason field to indicate that sales have closed. They want to use settings based on the organizational reporting structure. Salespeople must only see their own forecasts.

You need to select the appropriate settings to meet the company’s requirements.

Which settings should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 44

A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year (January - December).

You need to create the rollup query for the goal metrics.

Which option should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 45

You are working a list of leads in Dynamics 365 Sales.

You have a custom security role that contains the following privileges:

* create and edit user-level privileges on the lead and note entities

* business unit-level append, append to, and assign privileges on the lead and note entities

* organization-level share privileges on the lead and note entities

You need to perform the following actions on leads:

* Add notes to leads

* Assign leads to other users

How should you manage leads? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 46

A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes.

You need to set up a unit group so that the manufacturer can sell different quantities.

What should you create first?

A.

related unit

B.

unit of measure

C.

primary unit

D.

base unit

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Question # 47

A company plans to move their headquarters from the United States to Europe.

You need to round all currency values to four decimal places and display the correct currency symbol.

Solution: Change the default currency.

Does the solution meet the goal?

A.

Yes

B.

No

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Question # 48

A company sells products and services. The company sales team uses the leads form to track all prospects. The team uses The following columns on the form:

The company wants to avoid custom development where possible.

The sales team requires only the following functionality to appear:

• Type when Timeframe Equals Less than 6 months

• Product when Type Equals Products

• Other Product when Product contains the product Other

You need to update the form.

What should you configure for each scenario? To answer, drag the appropriate views to the correct scenarios. Each view may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Question # 49

You are a Dynamics 365 for Sales environment.

You need to implement the Social Selling Assistant.

What should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 50

A company is implementing the Dynamics 365 Sales mobile app.

The company requires setup of several push notifications for sellers who use the app.

You need to create the push notifications.

Which feature should you use?

A.

Plug-in

B.

Classic Dataverse workflow

C.

Cloud flow

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Question # 51

You manage a Dynamics 365 environment. Salespeople use a template from the Sales Hub to create quotes.

A member of the sales team requests that you change the order in which columns display in customer quotes.

You need to modify the quote template.

What should you use?

A.

template editor

B.

mail merge template

C.

Microsoft Word template

D.

Report Wizard

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Question # 52

A company uses Dynamics 365 Sales Professional.

A new salesperson is unable to access the system with the current custom security roles for the Sales Hub.

You need to assign the appropriate default security role.

Which security role should you assign to the user?

A.

Sales Professional app access

B.

Sales Team Member

C.

Sales Professional

D.

Sales Professional Manager

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Question # 53

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 Sales system administrator.

The sales team wants to use automated conversation starters.

You need to ensure that the controls are available to developers.

Solution: Create a subscription to Microsoft Relationship Sales and enable JavaScript and pop-up blockers.

Does the solution meet the goal?

A.

Yes

B.

No

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Question # 54

A company uses Microsoft 365 and Dynamics 365 Sales. The company sets up server-side synchronization in preparation for mailbox configuration.

A new business manager must be able to approve mailboxes for users.

You need to assign roles to the business manager by using the principle of least privilege.

Which roles should you assign? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 55

You use opportunities with business process flows in Dynamics 365.

You do not have insight into the amount of time spent per process and when the last stage became active.

You need to create views and charts that give you this insight and that allow you to track by the owner of the opportunity.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Question # 56

A customer recently visited one of your retail outlets. You created an opportunity for the customer for a large purchase.

The customer is now ready to complete the purchase.

You need to create a quote from the opportunity.

Solution: Close the opportunity as won.

Does the solution meet the goal?

A.

Yes

B.

No

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Question # 57

You need to help the salespeople track their emails.

Which three actions should you perform? Each correct answer presents pan of the solution.

NOTE: Each correct selection is worth one point.

A.

Enable server-side synchronization.

B.

Add the Dynamics 365 App for Outlook security role to the user.

C.

Enable email engagement.

D.

Turn on auto capture.

E.

Add the Dynamics 365 App for Outlook to the salesperson.

F.

Approve the salesperson's email address.

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Question # 58

You need to help the new salesperson resolve the access issue.

What should you change?

A.

Salesperson role to a Sales Manager role

B.

Team member license to a Dynamics 365 Sales Enterprise license

C.

Dynamics 365 Sales Enterprise license to a Dynamics 365 Sales Premium license

D.

Sales Team Member role to a Salesperson role

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Question # 59

You need to recommend to the sales manager which license to use for salespeople who work on tradeshow leads.

What should you recommend?

A.

Dynamics 365 Sales Premium

B.

Dynamics 365 Team member

C.

Dynamics 365 Sales Enterprise

D.

Dynamics 365 Sales Professional

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Question # 60

You need to provide First Up Consultants the access they require. What should you do?

A.

Modify security role privileges.

B.

Apply a Dynamics 365 Sales Professional license.

C.

Grant access to the partner portal.

D.

Add the Sales Enterprise App role.

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Question # 61

You need to send a notification to contacts for the pop-up sale.

What should you create?

A.

campaign

B.

quick campaign

C.

marketing email

D.

customer journey

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Question # 62

You need to improve lead assignments.

Which actions should you take? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 63

You need to provide a solution for the traveling salespeople.

What should you recommend for each scenario? To answer, drag the appropriate apps to the correct scenarios. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Bach correct selection is worth one point.

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Question # 64

What should you create for each audience? To answer, drag the appropriate list types to the correct audiences. Each list type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Question # 65

You need to help the salespeople prioritize their tasks

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 66

You need to purchase a license for the sales manager. Which license should you purchase?

A.

Dynamics 365 Team member

B.

Dynamics 365 Sales Professional

C.

Dynamics 365 Sales Enterprise

D.

Dynamics 365 Sales Premium

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Question # 67

You need to configure the system for the contracts team.

Which three actions should you perform in sequence?

To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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