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33820X Questions and Answers

Question # 6

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A.

Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

B.

Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

C.

Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

D.

Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

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Question # 7

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.

The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A.

320

B.

160

C.

20

D.

80

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Question # 8

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.

With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A.

Multiprotocol TX Module (MTM)

B.

Multiprotocol Transmitter Module (MTM)

C.

Multiprotocol Label Switching (MPLS) SD-WAN

D.

Multiprotocol Ethernet (ME)

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Question # 9

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A.

Call Center Elite requires CMS.

B.

Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

C.

CC-Elite can be ordered as a standalone for a 3rd party PBX.

D.

It is sold through Direct and Indirect channels.

E.

Call Center Elite includes Business Advocate.

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