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 SVC-19A Dumps with Practice Exam Questions Answers

Questions: 70 questions

Last Update: Apr 16, 2024

Apple Certification Exam SVC-19A has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

SVC-19A Exam Last Week Results!

20

Customers Passed
Apple SVC-19A

88%

Average Score In Real
Exam At Testing Centre

85%

Questions came word by
word from this dump

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SVC-19A Questions and Answers

Question # 1

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

A.

Asking the customer to reproduce an issue can help determine if the issue is with the device.

B.

If an issue cannot be reproduced, it is likely a hardware issue.

C.

Replacing an internal component will determine if the issue is related to environment.

D.

Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

Question # 2

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra gave you and what you have observed, what is a logical question to ask next?

A.

Did you try to plug in the power adapter to a different wall socket in your home?

B.

Do you have the same issue when charging with the power adapter that came with your iPad Pro?

C.

Have you tried charging with a different USB to Lightning cable?

D.

Are you aware of any other ways you can charge an iPad Pro, like using a computer?

Question # 3

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)

A.

Sleep/Wake button

B.

Faulty video board

C.

Third-party software

D.

User-installed data such as images or documents

E.

The operating system

F.

Damaged display

G.

User installed parts

Question # 4

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

A.

Visually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

B.

Visually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

C.

Dispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

D.

Continue using the top case assembly with battery that fell to the floor if there are no signs of damage.

Question # 5

Which equipment is used to check if an AC power outlet is properly grounded?

A.

A conductive workbench mat

B.

A ground polarity tester

C.

A grounding cord with alligator clips

D.

A nylon probe tool (black stick)